Burocracia e poder : um estudo cr??tico sobre o uso dos sistemas de informa????o em uma empresa de cr??dito ao consumidor
Autor(a) principal: | |
---|---|
Data de Publicação: | 2003 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Biblioteca Digital de Teses e Dissertações da Uninove |
Texto Completo: | https://bibliotecatede.uninove.br/handle/tede/925 |
Resumo: | In this research we define social actors interests as a complex set of predisposition embracing goals, values, desires, expectations and other orientations and inclinations that lead a person to act in one direction rather than another. Organizations rules define areas of concern that social actors wish to reserve or enlarge, positions that they wish to protect or achieve. We show in our study that an organization is a political arena that define ???areas??? where social actors interests collide. Fortunate social actors are able to control fundamental resources for the organization they belong. They have some kind of knowledge or know-how the organizational group need for its survival. In this case, these social actors earn more power in the organization and they are able to negotiate advantages and benefits. Our study show how information systems can be used for a group of social actors to preserve their interests and to increase its power in the organization. |
id |
NOVE_de3e945cc6411604437f995844eb12eb |
---|---|
oai_identifier_str |
oai:localhost:tede/925 |
network_acronym_str |
NOVE |
network_name_str |
Biblioteca Digital de Teses e Dissertações da Uninove |
repository_id_str |
|
spelling |
Vasconcelos, Isabella Francisca Freitas Gouveia dehttp://lattes.cnpq.br/9754410711541612http://lattes.cnpq.br/4757201265613595Batista, H??lio2015-04-24T15:19:17Z2003-09-05https://bibliotecatede.uninove.br/handle/tede/925In this research we define social actors interests as a complex set of predisposition embracing goals, values, desires, expectations and other orientations and inclinations that lead a person to act in one direction rather than another. Organizations rules define areas of concern that social actors wish to reserve or enlarge, positions that they wish to protect or achieve. We show in our study that an organization is a political arena that define ???areas??? where social actors interests collide. Fortunate social actors are able to control fundamental resources for the organization they belong. They have some kind of knowledge or know-how the organizational group need for its survival. In this case, these social actors earn more power in the organization and they are able to negotiate advantages and benefits. Our study show how information systems can be used for a group of social actors to preserve their interests and to increase its power in the organization.Nesta pesquisa aplicamos a Teoria de Michel Crozier, importante soci??logo franc??s, ao estudo do funcionamento de uma empresa de cr??dito ao consumidor do estado de S??o Paulo. Os pressupostos da an??lise crozeriana embasam-se no conceito de que as regras e estruturas organizacionais operam de modo indireto e n??o determinam o comportamento dos atores sociais, mas induzem jogos de poder e comportamentos. Os atores sociais podem colaborar ou n??o colaborar, buscando negociar melhores condi????es de inser????o no sistema e obter um maior controle de recursos, atendendo aos seus objetivos e interesses pessoais. No entanto, ao lutar pela realiza????o de seus interesses pessoais, os atores sociais devem jogar a partir das op????es fornecidas pelo sistema e, desta forma, estar??o, mesmo dentro de um n??vel m??nimo, cumprindo em parte os objetivos organizacionais. Mostramos como nesta organiza????o os interesses de um grupo espec??fico se sobrepuseram aos interesses dapr??pria organiza????o que, adotando um sistema ineficaz para garantir interesses de um grupo de atores sociais espec??ficos e ganhos a curto prazo, n??o considerou o planejamento a m??dio e longo prazo e quase foi ?? fal??ncia.Submitted by Nadir Basilio (nadirsb@uninove.br) on 2015-04-24T15:19:17Z No. of bitstreams: 1 Helio batista.pdf: 1011169 bytes, checksum: 991528bac595bbb0c0fbf6421c67490a (MD5)Made available in DSpace on 2015-04-24T15:19:17Z (GMT). No. of bitstreams: 1 Helio batista.pdf: 1011169 bytes, checksum: 991528bac595bbb0c0fbf6421c67490a (MD5) Previous issue date: 2003-09-05application/pdfporUniversidade Nove de JulhoPrograma de P??s-Gradua????o em Administra????oUninoveBrasilAdministra????oadministra????o de empresassistemas de informa????oambiente organizacionalcultura organizacionalorganizations rulesfundamental resources for the organizationinformation systemsCIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOBurocracia e poder : um estudo cr??tico sobre o uso dos sistemas de informa????o em uma empresa de cr??dito ao consumidorinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis8024035432632778221600info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da Uninoveinstname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEORIGINALHelio batista.pdfHelio batista.pdfapplication/pdf1011169http://localhost:8080/tede/bitstream/tede/925/2/Helio+batista.pdf991528bac595bbb0c0fbf6421c67490aMD52LICENSElicense.txtlicense.txttext/plain; charset=utf-82165http://localhost:8080/tede/bitstream/tede/925/1/license.txta29ee53e1b3208ad99592263fc80192aMD51tede/9252016-09-21 15:01:43.725oai:localhost: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Biblioteca Digital de Teses e Dissertaçõeshttp://bibliotecatede.uninove.br/PRIhttp://bibliotecatede.uninove.br/oai/requestbibliotecatede@uninove.br||bibliotecatede@uninove.bropendoar:2016-09-21T18:01:43Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)false |
dc.title.por.fl_str_mv |
Burocracia e poder : um estudo cr??tico sobre o uso dos sistemas de informa????o em uma empresa de cr??dito ao consumidor |
title |
Burocracia e poder : um estudo cr??tico sobre o uso dos sistemas de informa????o em uma empresa de cr??dito ao consumidor |
spellingShingle |
Burocracia e poder : um estudo cr??tico sobre o uso dos sistemas de informa????o em uma empresa de cr??dito ao consumidor Batista, H??lio administra????o de empresas sistemas de informa????o ambiente organizacional cultura organizacional organizations rules fundamental resources for the organization information systems CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
title_short |
Burocracia e poder : um estudo cr??tico sobre o uso dos sistemas de informa????o em uma empresa de cr??dito ao consumidor |
title_full |
Burocracia e poder : um estudo cr??tico sobre o uso dos sistemas de informa????o em uma empresa de cr??dito ao consumidor |
title_fullStr |
Burocracia e poder : um estudo cr??tico sobre o uso dos sistemas de informa????o em uma empresa de cr??dito ao consumidor |
title_full_unstemmed |
Burocracia e poder : um estudo cr??tico sobre o uso dos sistemas de informa????o em uma empresa de cr??dito ao consumidor |
title_sort |
Burocracia e poder : um estudo cr??tico sobre o uso dos sistemas de informa????o em uma empresa de cr??dito ao consumidor |
author |
Batista, H??lio |
author_facet |
Batista, H??lio |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Vasconcelos, Isabella Francisca Freitas Gouveia de |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/9754410711541612 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/4757201265613595 |
dc.contributor.author.fl_str_mv |
Batista, H??lio |
contributor_str_mv |
Vasconcelos, Isabella Francisca Freitas Gouveia de |
dc.subject.por.fl_str_mv |
administra????o de empresas sistemas de informa????o ambiente organizacional cultura organizacional |
topic |
administra????o de empresas sistemas de informa????o ambiente organizacional cultura organizacional organizations rules fundamental resources for the organization information systems CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
dc.subject.eng.fl_str_mv |
organizations rules fundamental resources for the organization information systems |
dc.subject.cnpq.fl_str_mv |
CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
description |
In this research we define social actors interests as a complex set of predisposition embracing goals, values, desires, expectations and other orientations and inclinations that lead a person to act in one direction rather than another. Organizations rules define areas of concern that social actors wish to reserve or enlarge, positions that they wish to protect or achieve. We show in our study that an organization is a political arena that define ???areas??? where social actors interests collide. Fortunate social actors are able to control fundamental resources for the organization they belong. They have some kind of knowledge or know-how the organizational group need for its survival. In this case, these social actors earn more power in the organization and they are able to negotiate advantages and benefits. Our study show how information systems can be used for a group of social actors to preserve their interests and to increase its power in the organization. |
publishDate |
2003 |
dc.date.issued.fl_str_mv |
2003-09-05 |
dc.date.accessioned.fl_str_mv |
2015-04-24T15:19:17Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://bibliotecatede.uninove.br/handle/tede/925 |
url |
https://bibliotecatede.uninove.br/handle/tede/925 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.cnpq.fl_str_mv |
8024035432632778221 |
dc.relation.confidence.fl_str_mv |
600 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Nove de Julho |
dc.publisher.program.fl_str_mv |
Programa de P??s-Gradua????o em Administra????o |
dc.publisher.initials.fl_str_mv |
Uninove |
dc.publisher.country.fl_str_mv |
Brasil |
dc.publisher.department.fl_str_mv |
Administra????o |
publisher.none.fl_str_mv |
Universidade Nove de Julho |
dc.source.none.fl_str_mv |
reponame:Biblioteca Digital de Teses e Dissertações da Uninove instname:Universidade Nove de Julho (UNINOVE) instacron:UNINOVE |
instname_str |
Universidade Nove de Julho (UNINOVE) |
instacron_str |
UNINOVE |
institution |
UNINOVE |
reponame_str |
Biblioteca Digital de Teses e Dissertações da Uninove |
collection |
Biblioteca Digital de Teses e Dissertações da Uninove |
bitstream.url.fl_str_mv |
http://localhost:8080/tede/bitstream/tede/925/2/Helio+batista.pdf http://localhost:8080/tede/bitstream/tede/925/1/license.txt |
bitstream.checksum.fl_str_mv |
991528bac595bbb0c0fbf6421c67490a a29ee53e1b3208ad99592263fc80192a |
bitstream.checksumAlgorithm.fl_str_mv |
MD5 MD5 |
repository.name.fl_str_mv |
Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE) |
repository.mail.fl_str_mv |
bibliotecatede@uninove.br||bibliotecatede@uninove.br |
_version_ |
1811016864223985664 |