A inteligência emocional nas equipes de projeto: precisamos falar deste assunto
Autor(a) principal: | |
---|---|
Data de Publicação: | 2020 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Biblioteca Digital de Teses e Dissertações da Uninove |
Texto Completo: | http://bibliotecatede.uninove.br/handle/tede/2450 |
Resumo: | Data from the PMI PULSE 2019 survey showed that organizations waste 12% of their investment due to the poor performance of their projects. So, identifying the relationship between the emotional intelligence of the project manager and the conflicts of relationship, communication as well as trust and its impacts on the success of projects contributes to the improvement of this scenario. Thus, understanding how much emotional intelligence influences the success of projects and also identifying the influence of mediating constructs, such as managing relationship conflicts, managing communication and establishing trust, will bring benefits to project management in practice. To support this understanding, a quantitative research based on validated questionnaires will be carried out, identifying how much the level of emotional intelligence of the project team influences the management of personal conflicts within a project team, in addition to increasing the trust and communication of its members, and also assess its impact on the success of the projects. The data will be collected through questionnaires that are already valid, and the adaptation of this questionnaire to the Portuguese language will also be the objective of this work, the collections will be extensive and targeted, using electronic means such as google forms directed to smartphones. The data sheets were validated, adjusted and evaluated by confirmatory factor analysis with the support of smartPLS software to verify the influence of variables on the success of the project, and to evaluate the mediation, a bootstrapping technique will be used through the macro process within the SPSS software of IBM, to verify mediation strength. The results showed that emotional intelligence influences the success of the project, as well as previously described in the theory, emotional intelligence also influences the management of relationship conflicts, management of communication and establishment of trust. The research also confirms that the constructs that represent managerial actions in team management, are relationship conflict management, communication management and trust building, influence the success of projects, thus being a manager who neglect these management activities to a lesser extent. probability of success. As the most notable contribution of this research, we have confirmation that part of the complex relationship between emotional intelligence and project success is mediated by managerial actions, team management, relationship management, communication management and trust building, so this research collaborates with the theory improving the explanation of this relationship. Despite allowing generalization, the data described here refer to the sample described in the results found in this research, that is, other similar research may contribute with more data to compose a more varied sample and therefore allow a broader generalization, and the research will be applied within the Brazilian project scenario, thus leaving its conclusions limited to this scenario. |
id |
NOVE_faf00964d9003999d44d3b8cb11b02f8 |
---|---|
oai_identifier_str |
oai:localhost:tede/2450 |
network_acronym_str |
NOVE |
network_name_str |
Biblioteca Digital de Teses e Dissertações da Uninove |
repository_id_str |
|
spelling |
Bizarrias, Flavio SantinoBizarrias, Flavio SantinoVils, LeonardoKniess, Claudia Terezinhahttp://lattes.cnpq.br/5845480632052798Cavaletti, Samir2021-01-26T21:28:41Z2020-12-16Cavaletti, Samir. A inteligência emocional nas equipes de projeto: precisamos falar deste assunto. 2020. 99 f. Dissertação( Programa de Pós-Graduação em Gestão de Projetos) - Universidade Nove de Julho, São Paulo.http://bibliotecatede.uninove.br/handle/tede/2450Data from the PMI PULSE 2019 survey showed that organizations waste 12% of their investment due to the poor performance of their projects. So, identifying the relationship between the emotional intelligence of the project manager and the conflicts of relationship, communication as well as trust and its impacts on the success of projects contributes to the improvement of this scenario. Thus, understanding how much emotional intelligence influences the success of projects and also identifying the influence of mediating constructs, such as managing relationship conflicts, managing communication and establishing trust, will bring benefits to project management in practice. To support this understanding, a quantitative research based on validated questionnaires will be carried out, identifying how much the level of emotional intelligence of the project team influences the management of personal conflicts within a project team, in addition to increasing the trust and communication of its members, and also assess its impact on the success of the projects. The data will be collected through questionnaires that are already valid, and the adaptation of this questionnaire to the Portuguese language will also be the objective of this work, the collections will be extensive and targeted, using electronic means such as google forms directed to smartphones. The data sheets were validated, adjusted and evaluated by confirmatory factor analysis with the support of smartPLS software to verify the influence of variables on the success of the project, and to evaluate the mediation, a bootstrapping technique will be used through the macro process within the SPSS software of IBM, to verify mediation strength. The results showed that emotional intelligence influences the success of the project, as well as previously described in the theory, emotional intelligence also influences the management of relationship conflicts, management of communication and establishment of trust. The research also confirms that the constructs that represent managerial actions in team management, are relationship conflict management, communication management and trust building, influence the success of projects, thus being a manager who neglect these management activities to a lesser extent. probability of success. As the most notable contribution of this research, we have confirmation that part of the complex relationship between emotional intelligence and project success is mediated by managerial actions, team management, relationship management, communication management and trust building, so this research collaborates with the theory improving the explanation of this relationship. Despite allowing generalization, the data described here refer to the sample described in the results found in this research, that is, other similar research may contribute with more data to compose a more varied sample and therefore allow a broader generalization, and the research will be applied within the Brazilian project scenario, thus leaving its conclusions limited to this scenario.Dados da pesquisa PULSE 2019 do PMI mostraram que organizações desperdiçam 12% do seu investimento em razão do mal desempenho de seus projetos. Então, identificar a relação entre a inteligência emocional do gerente de projetos e os conflitos de relacionamento, comunicação, bem como confiança e seus impactos no sucesso de projetos, contribui para a melhora desse cenário. Dessa maneira, entender o quanto a inteligência emocional influencia o sucesso de projetos e, ainda, identificar a influência de construtos mediadores, como gestão de conflitos de relacionamento, gerenciamento de comunicação e estabelecimento da confiança, trará benefícios para o gerenciamento de projeto na prática. Para suportar tal entendimento, foi realizada uma pesquisa quantitativa baseada em questionários validados, identificando quanto o nível de inteligência emocional da equipe de projeto influencia a administração de conflitos pessoais dentro de uma equipe de projeto, além de aumentar a confiança e a comunicação de seus membros e avaliar seu impacto no sucesso dos projetos. Os dados foram coletados por Survey (n=280), sendo que a adaptação desse questionário à língua portuguesa também será o objetivo deste trabalho. As coletas serão amplas e direcionadas, utilizando meios eletrônicos como Google Forms direcionado para smartphones. As planilhas de dados foram validadas, ajustadas e avaliadas pela análise fatorial confirmatória com apoio do software smartPLS para verificar a influência das variáveis no sucesso de projeto. Já para avaliar a mediação, será utilizada a técnica de bootstrapping através da macro process, dentro do software SPSS da IBM, de modo a verificar a força de mediação. Os resultados demostraram que a inteligência emocional influencia o sucesso de projeto, bem como já previamente descrito na teoria. A inteligência emocional também influencia a gestão de conflitos de relacionamento, gerenciamento da comunicação e estabelecimento da confiança. A pesquisa também confirma que os construtos que representam as ações gerenciais na gestão da equipe como Gestão de Conflitos de Relacionamento, Gerenciamento da Comunicação e Estabelecimento da Confiança, influenciam o sucesso de projetos. Sendo assim, gerentes que se descuidam dessas atividades de gestão têm menor probabilidade de sucesso. Como contribuição mais notável desta pesquisa, temos a confirmação de que parte da relação complexa entre inteligência emocional e sucesso de projeto é mediada pelas ações gerenciais da gestão da equipe, como gestão de conflitos de relacionamento, gerenciamento da comunicação e estabelecimento da confiança. Assim, esta pesquisa colabora com a teoria, melhorando a explicação dessa relação. Apesar de permitir generalização, os dados aqui descritos são referentes à amostra descrita nos resultados encontrados nesta pesquisa, ou seja, outras pesquisas similares podem contribuir com mais dados para compor uma amostra mais variada e, portanto, permitir uma generalização mais amplas, sendo que a pesquisa será aplicada dentro do cenário brasileiro de projetos, ficando assim suas conclusões limitadas a esse cenário.Submitted by Nadir Basilio (nadirsb@uninove.br) on 2021-01-26T21:28:41Z No. of bitstreams: 1 Samir Cavaletti.pdf: 4631716 bytes, checksum: a21e22347456348560cd0711020163e3 (MD5)Made available in DSpace on 2021-01-26T21:28:41Z (GMT). No. of bitstreams: 1 Samir Cavaletti.pdf: 4631716 bytes, checksum: a21e22347456348560cd0711020163e3 (MD5) Previous issue date: 2020-12-16application/pdfporUniversidade Nove de JulhoPrograma de Pós-Graduação em Gestão de ProjetosUNINOVEBrasilAdministraçãointeligência emocionalconflito pessoalconfiança e desempenho de projetosemotional intelligencepersonal conflicttrust and project performanceCIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOA inteligência emocional nas equipes de projeto: precisamos falar deste assuntoEmotional intelligence in project teams: we need to talk about thatinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis8024035432632778221600info:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da Uninoveinstname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEORIGINALSamir Cavaletti.pdfSamir Cavaletti.pdfapplication/pdf4631716http://localhost:8080/tede/bitstream/tede/2450/2/Samir+Cavaletti.pdfa21e22347456348560cd0711020163e3MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-82165http://localhost:8080/tede/bitstream/tede/2450/1/license.txtbd3efa91386c1718a7f26a329fdcb468MD51tede/24502021-01-26 19:28:41.731oai:localhost: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Biblioteca Digital de Teses e Dissertaçõeshttp://bibliotecatede.uninove.br/PRIhttp://bibliotecatede.uninove.br/oai/requestbibliotecatede@uninove.br||bibliotecatede@uninove.bropendoar:2021-01-26T21:28:41Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE)false |
dc.title.por.fl_str_mv |
A inteligência emocional nas equipes de projeto: precisamos falar deste assunto |
dc.title.alternative.eng.fl_str_mv |
Emotional intelligence in project teams: we need to talk about that |
title |
A inteligência emocional nas equipes de projeto: precisamos falar deste assunto |
spellingShingle |
A inteligência emocional nas equipes de projeto: precisamos falar deste assunto Cavaletti, Samir inteligência emocional conflito pessoal confiança e desempenho de projetos emotional intelligence personal conflict trust and project performance CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
title_short |
A inteligência emocional nas equipes de projeto: precisamos falar deste assunto |
title_full |
A inteligência emocional nas equipes de projeto: precisamos falar deste assunto |
title_fullStr |
A inteligência emocional nas equipes de projeto: precisamos falar deste assunto |
title_full_unstemmed |
A inteligência emocional nas equipes de projeto: precisamos falar deste assunto |
title_sort |
A inteligência emocional nas equipes de projeto: precisamos falar deste assunto |
author |
Cavaletti, Samir |
author_facet |
Cavaletti, Samir |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Bizarrias, Flavio Santino |
dc.contributor.referee1.fl_str_mv |
Bizarrias, Flavio Santino |
dc.contributor.referee2.fl_str_mv |
Vils, Leonardo |
dc.contributor.referee3.fl_str_mv |
Kniess, Claudia Terezinha |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/5845480632052798 |
dc.contributor.author.fl_str_mv |
Cavaletti, Samir |
contributor_str_mv |
Bizarrias, Flavio Santino Bizarrias, Flavio Santino Vils, Leonardo Kniess, Claudia Terezinha |
dc.subject.por.fl_str_mv |
inteligência emocional conflito pessoal confiança e desempenho de projetos |
topic |
inteligência emocional conflito pessoal confiança e desempenho de projetos emotional intelligence personal conflict trust and project performance CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
dc.subject.eng.fl_str_mv |
emotional intelligence personal conflict trust and project performance |
dc.subject.cnpq.fl_str_mv |
CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
description |
Data from the PMI PULSE 2019 survey showed that organizations waste 12% of their investment due to the poor performance of their projects. So, identifying the relationship between the emotional intelligence of the project manager and the conflicts of relationship, communication as well as trust and its impacts on the success of projects contributes to the improvement of this scenario. Thus, understanding how much emotional intelligence influences the success of projects and also identifying the influence of mediating constructs, such as managing relationship conflicts, managing communication and establishing trust, will bring benefits to project management in practice. To support this understanding, a quantitative research based on validated questionnaires will be carried out, identifying how much the level of emotional intelligence of the project team influences the management of personal conflicts within a project team, in addition to increasing the trust and communication of its members, and also assess its impact on the success of the projects. The data will be collected through questionnaires that are already valid, and the adaptation of this questionnaire to the Portuguese language will also be the objective of this work, the collections will be extensive and targeted, using electronic means such as google forms directed to smartphones. The data sheets were validated, adjusted and evaluated by confirmatory factor analysis with the support of smartPLS software to verify the influence of variables on the success of the project, and to evaluate the mediation, a bootstrapping technique will be used through the macro process within the SPSS software of IBM, to verify mediation strength. The results showed that emotional intelligence influences the success of the project, as well as previously described in the theory, emotional intelligence also influences the management of relationship conflicts, management of communication and establishment of trust. The research also confirms that the constructs that represent managerial actions in team management, are relationship conflict management, communication management and trust building, influence the success of projects, thus being a manager who neglect these management activities to a lesser extent. probability of success. As the most notable contribution of this research, we have confirmation that part of the complex relationship between emotional intelligence and project success is mediated by managerial actions, team management, relationship management, communication management and trust building, so this research collaborates with the theory improving the explanation of this relationship. Despite allowing generalization, the data described here refer to the sample described in the results found in this research, that is, other similar research may contribute with more data to compose a more varied sample and therefore allow a broader generalization, and the research will be applied within the Brazilian project scenario, thus leaving its conclusions limited to this scenario. |
publishDate |
2020 |
dc.date.issued.fl_str_mv |
2020-12-16 |
dc.date.accessioned.fl_str_mv |
2021-01-26T21:28:41Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
Cavaletti, Samir. A inteligência emocional nas equipes de projeto: precisamos falar deste assunto. 2020. 99 f. Dissertação( Programa de Pós-Graduação em Gestão de Projetos) - Universidade Nove de Julho, São Paulo. |
dc.identifier.uri.fl_str_mv |
http://bibliotecatede.uninove.br/handle/tede/2450 |
identifier_str_mv |
Cavaletti, Samir. A inteligência emocional nas equipes de projeto: precisamos falar deste assunto. 2020. 99 f. Dissertação( Programa de Pós-Graduação em Gestão de Projetos) - Universidade Nove de Julho, São Paulo. |
url |
http://bibliotecatede.uninove.br/handle/tede/2450 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.cnpq.fl_str_mv |
8024035432632778221 |
dc.relation.confidence.fl_str_mv |
600 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Nove de Julho |
dc.publisher.program.fl_str_mv |
Programa de Pós-Graduação em Gestão de Projetos |
dc.publisher.initials.fl_str_mv |
UNINOVE |
dc.publisher.country.fl_str_mv |
Brasil |
dc.publisher.department.fl_str_mv |
Administração |
publisher.none.fl_str_mv |
Universidade Nove de Julho |
dc.source.none.fl_str_mv |
reponame:Biblioteca Digital de Teses e Dissertações da Uninove instname:Universidade Nove de Julho (UNINOVE) instacron:UNINOVE |
instname_str |
Universidade Nove de Julho (UNINOVE) |
instacron_str |
UNINOVE |
institution |
UNINOVE |
reponame_str |
Biblioteca Digital de Teses e Dissertações da Uninove |
collection |
Biblioteca Digital de Teses e Dissertações da Uninove |
bitstream.url.fl_str_mv |
http://localhost:8080/tede/bitstream/tede/2450/2/Samir+Cavaletti.pdf http://localhost:8080/tede/bitstream/tede/2450/1/license.txt |
bitstream.checksum.fl_str_mv |
a21e22347456348560cd0711020163e3 bd3efa91386c1718a7f26a329fdcb468 |
bitstream.checksumAlgorithm.fl_str_mv |
MD5 MD5 |
repository.name.fl_str_mv |
Biblioteca Digital de Teses e Dissertações da Uninove - Universidade Nove de Julho (UNINOVE) |
repository.mail.fl_str_mv |
bibliotecatede@uninove.br||bibliotecatede@uninove.br |
_version_ |
1811016881527586816 |