Aplicação do código de defesa do consumidor no contrato de serviço telefônico fixo comutado

• Autor(a) principal: Sandini, Adriano Pereira
• Data de Publicação: 2015
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da PUC_SP
• Texto Completo: https://repositorio.pucsp.br/jspui/handle/handle/33481
• topic: CNPQ::CIENCIAS SOCIAIS APLICADAS::DIREITO::DIREITO PRIVADO::DIREITO CIVIL; Contratos; Código de defesa do consumidor

The scope of this work includes analyzing the handing of the Act 8.078, of September´s 11th, 1990, known as Customer Defense Code in switched fixed telephone services. It is important to note that, since its establishment, the telephony service has been provided by Government Monopoly and it was opened to private initiative after the Constitutional Amendment 8, of August 15th, 1995, which granted the possibility of private companies offer this services by authorization, license or concession. After such amendment at Constitutional, telecommunication services delivery model was prepared, mainly by the Act 9.472, July 16th, 1997, which created a new regulatory agency ANATEL and also established general rules for telecommunication services, and then, also ANATEL´s resolutions. Thus, the present work intend to loom doctrine and jurisprudence elements in order to demonstrate if the Customer Defense Code is applicable in the fixed telecommunication services offered by private entities, according the laws related to this theme