Tecnologia da informação na gestão do conhecimento empresarial: principais categorias e aplicabilidades

• Autor(a) principal: Szewczyk, Marcelo José
• Data de Publicação: 2010
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da PUC_SP
• Texto Completo: https://tede2.pucsp.br/handle/handle/18258
• topic: Gestão do conhecimento empresarial; Gestao do conhecimento; Tecnologia da informacao -- Administracao; Sistemas de informacao gerencial; Company knowledge management; Information technology; CNPQ::ENGENHARIAS

The subject Knowledge Management in companies has been discussed and analyzed over the years into a wide scope, but at the same time, inconsistent, with not clearly defined concepts and applications. Based on this context, the use of Information Technology as a knowledge support tool has also been studied, but still questionable about having its role and applicability in the corporate world. This research aims to identify how systems of Information Technology in use nowadays for companies purposes can contribute to knowledge management. It will look for selecting and categorizing the systems of greater use and their applicability analysis in companies. To achieve that, it is extremely important to contextualize these tools not based on their administrative and transactional functions in a company, but based on types and knowledge functions that may support in companies. This study is based on the Knowledge Management concepts described by DAVENPORT and PRUSAK, NONAKA and TAKEUCHI and also on the concepts of Information Technology applied to Knowledge Management, described by SAITO, UMEMOTO and IKEDA. The methodology applied to this study is based on the theoretical research, with further classification and analysis of the results. This study identifies that the most used integrated applications nowadays, are the ones of Company Management and Customer Relationship Management, which basically support the acknowledgement and the sharing of explicit knowledge through routines and well defined processes. The main objective of these systems is to increase the work efficiency in companies, or in other words, the employees need to find out how to do their tasks the best way possible. On the other hand, identified application systems with the most potential use in the next years, Content Management, Portals, Collaboration and Social Networks, provide features that have been requested by companies, that is, regarding collaboration, so that to provide a better environment to share tacit knowledge and the creation of new knowledge; consequently, the innovation