Sistemas de informação à luz da semiótica sistêmica

• Autor(a) principal: Oliveira, Moacyr Macruz de
• Data de Publicação: 2007
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da PUC_SP
• Texto Completo: https://tede2.pucsp.br/handle/handle/4876
• topic: Sistema de informação; Estudo de caso; Fenomenologia; Sistemas dinâmicos; Sistemas de recuperação da informação; Semiótica; Software - Desenvolvimento; Information system; Case study; Phenomenology; Dynamic systems; CNPQ::CIENCIAS SOCIAIS APLICADAS::COMUNICACAO

The subject of the present work is the development of Information Systems and the influences of new technologies on them, leading them to an increasing degree of entropy and to the establishment of new paradigms, especially the time-to-market. The aim of the present work is to analyse to what extent some concepts extracted from systemic and communicational semiotics can bring a new understanding of such development process. The word begins with the presentation of the elements through which Information Systems are developed, highlighting the triad People, Technology and Processes. At the background of that triad the Systems Development contains a reference guide of the stages that must be accomplished, together with CMMI Capability Maturity Model Integration, which aims at determining that guide level of maturity. As this stage this research follows the method of a case study, where the researcher performs the role of a participant-observer , collecting data while the project was developed. However, the goal of this research is not just to study one case of information system development, but especially to present a more critical and reflexive view of that kind of development making use of semiotic, systemic and communicational concepts. Therefore, the theoretical support consisted of selected concepts that seemed to be more connected to the purpose of this research, such as concepts taken from Peircean phenomenology, Bunge s ontology and the theory of dynamic systems. Those concepts were applied to the resulting chart from the previous case study. From this application a new vision was brought out which added different values to the reflection and consequently to the understanding of information systems development