Processos de comunicação da enfermagem: estudo de caso no Hospital Santa Lucinda, Sorocaba, SP, Brasil

• Autor(a) principal: Barros, Vanessa Oliveira da Silva
• Data de Publicação: 2021
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da PUC_SP
• Texto Completo: https://repositorio.pucsp.br/jspui/handle/handle/24096
• topic: CNPQ::CIENCIAS DA SAUDE; Comunicação em enfermagem; Enfermeiros; Hospital Santa Lucinda; Hospitais filantrópicos; Communication in nursing; Male nurses; Philanthropic hospitals

Introduction: Communication is intrinsic in the exercise of leadership, being a valuable process for reaching the goals and objectives proposed by the institution. In the nurse's performance, assertive communication allows for closer relationships and quality in patient care. Objectives: to analyze nurses' perceptions about communication in their practice; describe the communication tools used; verify the impact of communication on the assistance provided; propose strategies to improve the institution's communication process, through performance evaluation and conversation circles with the teams. Method: Qualitative, descriptive research with characterization of the participants' profile, pointing out guiding questions through a focus group and analysis using the content analysis method. Results: The speeches allowed to identify similarities in the groups of nursing coordinators and nurses, such as ease in verbal communication and via WhatsApp, autonomy to intervene in some activities, but difficulty in written communication, due to the lack of formalization of information. Among the instruments of communication, the nursing records in patient care are well-founded and contribute to the effectiveness of care, regarding the impact of communication, some weaknesses such as absence of meetings, lack of feedback from managers and lack of motivation were evidenced. Conclusion: The nursing leadership has a great challenge in the strengthening of interpersonal relationships through the daily communication process, which goes far beyond verbalization or records, the dialogue allows a bond of reliability and integration of the teams, with similar proposals and goals in the excellence in human care. The resumption of the evaluation process and conversation circles so that this dialogue can flow is what we suggest as a practice for the improvement of the nursing communication process