Um estudo sobre inovação no setor de medicina diagnóstica
Autor(a) principal: | |
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Data de Publicação: | 2019 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Biblioteca Digital de Teses e Dissertações da PUC_SP |
Texto Completo: | https://tede2.pucsp.br/handle/handle/22160 |
Resumo: | Health is one of the most valued and important aspects of human life. Since ancient times, man has been studying and researching ways to prevent and cure diseases. Innovation, to varying degrees and intensities, has always been present in the healthcare sector. As part of this segment, the diagnostic medicine sector has been transforming and adopting innovation, both technological and service level, as work agenda and instrument of growth and differentiation. For the diagnostic medicine industry, the current scenario is quite complex. On the one hand, there is a trend in preventive medicine, a more demanding and well-informed consumer, mergers and acquisitions in the sector, increase in the number of users of private health plans, positive characteristics in the demographic scope and the other, high competition between laboratories and the general economic crisis and also in the services sector. Through a theoretical survey and the application of a quantitative research with users of diagnostic medicine centers, this study seeks to analyze aspects of technological innovation and services for the final consumer - patients - of the diagnostic laboratories. It also aims to investigate the main factors that influence the buying behavior of these consumers and, consequently, the attributes valued by them when choosing a diagnostic laboratory. The research results show a consumer who values technological and services innovation, but also chooses the diagnostic laboratory by the acceptance of its health plan, the quality of the clinical board, and the credibility and trust in relation to the laboratory. Attributes such as cleaning, punctuality in the achievement and delivery of test results, and clarity in the presentation of test results were also considered fundamental for the research sample |
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Junqueira, Luciano Prateshttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K8993450H0Souza, Alessandro Benetti de2019-05-22T10:25:05Z2019-03-15Souza, Alessandro Benetti de. Um estudo sobre inovação no setor de medicina diagnóstica. 2019. 104 f. Dissertação (Mestrado em Administração) - Programa de Estudos Pós-Graduados em Administração, Pontifícia Universidade Católica de São Paulo, São Paulo, 2019.https://tede2.pucsp.br/handle/handle/22160Health is one of the most valued and important aspects of human life. Since ancient times, man has been studying and researching ways to prevent and cure diseases. Innovation, to varying degrees and intensities, has always been present in the healthcare sector. As part of this segment, the diagnostic medicine sector has been transforming and adopting innovation, both technological and service level, as work agenda and instrument of growth and differentiation. For the diagnostic medicine industry, the current scenario is quite complex. On the one hand, there is a trend in preventive medicine, a more demanding and well-informed consumer, mergers and acquisitions in the sector, increase in the number of users of private health plans, positive characteristics in the demographic scope and the other, high competition between laboratories and the general economic crisis and also in the services sector. Through a theoretical survey and the application of a quantitative research with users of diagnostic medicine centers, this study seeks to analyze aspects of technological innovation and services for the final consumer - patients - of the diagnostic laboratories. It also aims to investigate the main factors that influence the buying behavior of these consumers and, consequently, the attributes valued by them when choosing a diagnostic laboratory. The research results show a consumer who values technological and services innovation, but also chooses the diagnostic laboratory by the acceptance of its health plan, the quality of the clinical board, and the credibility and trust in relation to the laboratory. Attributes such as cleaning, punctuality in the achievement and delivery of test results, and clarity in the presentation of test results were also considered fundamental for the research sampleA saúde está entre os aspectos mais valorizados e importantes na vida dos seres humanos. Desde a antiguidade, o homem estuda e pesquisa formas de prevenir e curar doenças. A inovação, nos mais diversos graus e intensidades, sempre esteve presente no setor da saúde. Como parte deste segmento, o setor de medicina diagnóstica vem se transformando e adotando a inovação, tanto tecnológica quanto no nível de serviços, como pauta de trabalho e instrumento de crescimento e diferenciação. Para o setor de medicina diagnóstica, o cenário atual é bastante complexo. De um lado, vê-se uma tendência na medicina preventiva: um consumidor mais exigente e bem informado, fusões e aquisições no setor, ampliação no número de usuários de planos privados de saúde e características positivas no âmbito demográfico. Do outro, encontra-se uma elevada concorrência entre laboratórios e a crise econômica geral – e também no setor de serviços. Por meio de levantamento bibliográfico e de uma pesquisa quantitativa com usuários de centros de medicina diagnóstica, este estudo buscou analisar aspectos sobre inovação tecnológica e de serviços para o consumidor final (pacientes) dos laboratórios diagnósticos. Buscou-se ainda investigar os principais fatores que influenciam o comportamento de compra desse consumidor e, consequentemente, os atributos valorizados pelos mesmos na hora de escolher um laboratório diagnóstico. Os resultados da pesquisa mostram um consumidor que valoriza a inovação tecnológica e de serviços, mas que também escolhe o laboratório diagnóstico por aceitar seu plano de saúde, pela qualidade do corpo clínico e pela credibilidade e confiança em relação ao laboratório. Atributos como limpeza do local, pontualidade na realização e entrega de exames, e clareza na apresentação dos resultados também foram considerados fundamentais para a amostra da pesquisaCoordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPESapplication/pdfhttp://tede2.pucsp.br/tede/retrieve/49040/Alessandro%20Benetti%20de%20Souza.pdf.jpgporPontifícia Universidade Católica de São PauloPrograma de Estudos Pós-Graduados em AdministraçãoPUC-SPBrasilFaculdade de Economia, Administração, Contábeis e AtuariaisMedicina diagnósticaTecnologia de laboratórios médicosMarketing de serviçosDiagnostic medicineMedical laboratory technologyMarketing serviceCNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOUm estudo sobre inovação no setor de medicina diagnósticainfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisinfo:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da PUC_SPinstname:Pontifícia Universidade Católica de São Paulo (PUC-SP)instacron:PUC_SPTEXTAlessandro Benetti de Souza.pdf.txtAlessandro Benetti de Souza.pdf.txtExtracted texttext/plain182284https://repositorio.pucsp.br/xmlui/bitstream/handle/22160/4/Alessandro%20Benetti%20de%20Souza.pdf.txt2fbb39ccc0d727bc181844546b83caadMD54LICENSElicense.txtlicense.txttext/plain; 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dc.title.por.fl_str_mv |
Um estudo sobre inovação no setor de medicina diagnóstica |
title |
Um estudo sobre inovação no setor de medicina diagnóstica |
spellingShingle |
Um estudo sobre inovação no setor de medicina diagnóstica Souza, Alessandro Benetti de Medicina diagnóstica Tecnologia de laboratórios médicos Marketing de serviços Diagnostic medicine Medical laboratory technology Marketing service CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
title_short |
Um estudo sobre inovação no setor de medicina diagnóstica |
title_full |
Um estudo sobre inovação no setor de medicina diagnóstica |
title_fullStr |
Um estudo sobre inovação no setor de medicina diagnóstica |
title_full_unstemmed |
Um estudo sobre inovação no setor de medicina diagnóstica |
title_sort |
Um estudo sobre inovação no setor de medicina diagnóstica |
author |
Souza, Alessandro Benetti de |
author_facet |
Souza, Alessandro Benetti de |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Junqueira, Luciano Prates |
dc.contributor.authorLattes.fl_str_mv |
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K8993450H0 |
dc.contributor.author.fl_str_mv |
Souza, Alessandro Benetti de |
contributor_str_mv |
Junqueira, Luciano Prates |
dc.subject.por.fl_str_mv |
Medicina diagnóstica Tecnologia de laboratórios médicos Marketing de serviços |
topic |
Medicina diagnóstica Tecnologia de laboratórios médicos Marketing de serviços Diagnostic medicine Medical laboratory technology Marketing service CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
dc.subject.eng.fl_str_mv |
Diagnostic medicine Medical laboratory technology Marketing service |
dc.subject.cnpq.fl_str_mv |
CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
description |
Health is one of the most valued and important aspects of human life. Since ancient times, man has been studying and researching ways to prevent and cure diseases. Innovation, to varying degrees and intensities, has always been present in the healthcare sector. As part of this segment, the diagnostic medicine sector has been transforming and adopting innovation, both technological and service level, as work agenda and instrument of growth and differentiation. For the diagnostic medicine industry, the current scenario is quite complex. On the one hand, there is a trend in preventive medicine, a more demanding and well-informed consumer, mergers and acquisitions in the sector, increase in the number of users of private health plans, positive characteristics in the demographic scope and the other, high competition between laboratories and the general economic crisis and also in the services sector. Through a theoretical survey and the application of a quantitative research with users of diagnostic medicine centers, this study seeks to analyze aspects of technological innovation and services for the final consumer - patients - of the diagnostic laboratories. It also aims to investigate the main factors that influence the buying behavior of these consumers and, consequently, the attributes valued by them when choosing a diagnostic laboratory. The research results show a consumer who values technological and services innovation, but also chooses the diagnostic laboratory by the acceptance of its health plan, the quality of the clinical board, and the credibility and trust in relation to the laboratory. Attributes such as cleaning, punctuality in the achievement and delivery of test results, and clarity in the presentation of test results were also considered fundamental for the research sample |
publishDate |
2019 |
dc.date.accessioned.fl_str_mv |
2019-05-22T10:25:05Z |
dc.date.issued.fl_str_mv |
2019-03-15 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
Souza, Alessandro Benetti de. Um estudo sobre inovação no setor de medicina diagnóstica. 2019. 104 f. Dissertação (Mestrado em Administração) - Programa de Estudos Pós-Graduados em Administração, Pontifícia Universidade Católica de São Paulo, São Paulo, 2019. |
dc.identifier.uri.fl_str_mv |
https://tede2.pucsp.br/handle/handle/22160 |
identifier_str_mv |
Souza, Alessandro Benetti de. Um estudo sobre inovação no setor de medicina diagnóstica. 2019. 104 f. Dissertação (Mestrado em Administração) - Programa de Estudos Pós-Graduados em Administração, Pontifícia Universidade Católica de São Paulo, São Paulo, 2019. |
url |
https://tede2.pucsp.br/handle/handle/22160 |
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por |
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application/pdf |
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Pontifícia Universidade Católica de São Paulo |
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Programa de Estudos Pós-Graduados em Administração |
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PUC-SP |
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Brasil |
dc.publisher.department.fl_str_mv |
Faculdade de Economia, Administração, Contábeis e Atuariais |
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Pontifícia Universidade Católica de São Paulo |
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