Relação entre a institucionalização dos mecanismos de governança de tecnologia da informação e o comportamento dos indivíduos : um estudo à luz da teoria institucional e do comportamento de cidadania organizacional

• Autor(a) principal: Wiedenhöft, Guilherme Costa
• Data de Publicação: 2016
• Tipo de documento: Tese
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da PUC_RS
• Texto Completo: http://tede2.pucrs.br/tede2/handle/tede/7200
• topic: GOVERNANÇA CORPORATIVA; COMPORTAMENTO ORGANIZACIONAL; TECNOLOGIA DA INFORMAÇÃO; ADMINISTRAÇÃO PÚBLICA; CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO

The public administration is the context of this research and its subject is Information Technology Governance (ITG), especially the institutionalization of the ITG model. ITG is the decision-making structure that determines the responsibilities of each individual and the necessary mechanisms to stimulate the desirable behavior related to IT resources, aiming at the achievement of the organizational strategic objectives. ITG mechanisms are a set of practices and arrangements to operationalize the ITG objectives, respecting its principles. Some studies suggest the existence of two main pillars for the adoption of ITG. The first and most common one focuses on regulatory and legal aspects. The second pillar focuses on behavioral aspects inherent to the individual, and is the focus of this research. The Organizational Citizenship Behavior (OCB) concept was used to understand the behavior of individuals, which describes organizational citizenship as a commitment of an individual to an organization that goes beyond his or her job description. The objective of this research is to confirm if the institutionalization of IT Governance has an effect on the Organizational Citizenship Behavior, having the public administration as the context of the analysis. A theoretical-empirical model was developed. The set of hypotheses was based on the general hypothesis that the ITG institutionalization exercises a positive effect on each variable of the OCB, namely, Interpersonal Harmony, Individual Initiative, Conscientiousness and Identification with the Organization. Different techniques of data collection were used, namely, a focus group, semi-structured interviews and a survey. A total of 433 civil servants from the State of Rio Grande do Sul participated in the different stages of this study: 415 participants in the quantitative stages and 18 in the qualitative stages. Face and content validity of data collection instruments was achieved with the support of three researchers with a PhD and a PhD student, who are members of the Management and IT Governance Research Group (CNPq-PUCRS). The Partial Least Squares (PLS) technique was used to confirm the hypotheses. This study allowed the identification of a set of 10 ITG mechanisms that are the most adequate for the IT Governance effectiveness in the opinion of the IT managers interviewed. It also identified the expectations of IT managers of public organizations regarding the behavior of individuals after the adoption of these mechanisms. As a main result, this study has demonstrated a statistically significant relationship between the institutionalization of the ITG model and the dimensions of the Organizational Citizenship Behavior of individuals in public organizations. The main theoretical contributions are the identification and development of a construct of ITG institutionalization and the demonstration of the existence of a positive and significant relationship between GTI and OCB. As a practical contribution, the results demonstrate that the institutionalization of the ITG model can be used as a catalyst for organizational behavior change, serving as an instrument to obtain better IT organizational results.