Enhanced performance measurement using OR: a case study

Detalhes bibliográficos
Autor(a) principal: Santos, Sérgio Pereira dos
Data de Publicação: 2008
Outros Autores: Belton, Valerie, Howick, Susan
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.1/3689
Resumo: The case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process and its significance for patients present particular challenges for performance measurement and management. The paper discusses the benefits arising and the practical difficulties faced in the study.
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spelling Enhanced performance measurement using OR: a case studyPerformance measurementHealth servicesMultiple criteria analysisSystem dynamicsThe case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process and its significance for patients present particular challenges for performance measurement and management. The paper discusses the benefits arising and the practical difficulties faced in the study.Palgrave MacmillanSapientiaSantos, Sérgio Pereira dosBelton, ValerieHowick, Susan2014-03-20T14:44:13Z20082008-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.1/3689eng0160-5682AUT: SSA00141;http://dx.doi.org/10.1057/palgrave.jors.2602397info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-24T10:14:44Zoai:sapientia.ualg.pt:10400.1/3689Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T19:57:11.660009Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Enhanced performance measurement using OR: a case study
title Enhanced performance measurement using OR: a case study
spellingShingle Enhanced performance measurement using OR: a case study
Santos, Sérgio Pereira dos
Performance measurement
Health services
Multiple criteria analysis
System dynamics
title_short Enhanced performance measurement using OR: a case study
title_full Enhanced performance measurement using OR: a case study
title_fullStr Enhanced performance measurement using OR: a case study
title_full_unstemmed Enhanced performance measurement using OR: a case study
title_sort Enhanced performance measurement using OR: a case study
author Santos, Sérgio Pereira dos
author_facet Santos, Sérgio Pereira dos
Belton, Valerie
Howick, Susan
author_role author
author2 Belton, Valerie
Howick, Susan
author2_role author
author
dc.contributor.none.fl_str_mv Sapientia
dc.contributor.author.fl_str_mv Santos, Sérgio Pereira dos
Belton, Valerie
Howick, Susan
dc.subject.por.fl_str_mv Performance measurement
Health services
Multiple criteria analysis
System dynamics
topic Performance measurement
Health services
Multiple criteria analysis
System dynamics
description The case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process and its significance for patients present particular challenges for performance measurement and management. The paper discusses the benefits arising and the practical difficulties faced in the study.
publishDate 2008
dc.date.none.fl_str_mv 2008
2008-01-01T00:00:00Z
2014-03-20T14:44:13Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.1/3689
url http://hdl.handle.net/10400.1/3689
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 0160-5682
AUT: SSA00141;
http://dx.doi.org/10.1057/palgrave.jors.2602397
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Palgrave Macmillan
publisher.none.fl_str_mv Palgrave Macmillan
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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