Doctors’ job satisfaction, organizational citizenship behavior and burnout: an empirical study in China’s public hospital

• Autor(a) principal: Xiaoqiu, Li
• Data de Publicação: 2015
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10071/11780
• topic: Job satisfaction; Organizational citizenship behavior; Burnout; Public hospitals in China; Gestão de recursos humanos; Médicos; Satisfação no trabalho; Cidadania organizacional; Comportamento organizacional; Síndrome de burnout

Job satisfaction, organizational citizenship behavior (OCB) and burnout have been heavily researched, but the study of the relationships among these three constructs has been rare. In this thesis quantitative and qualitative research methods are employed to address this gap by studying the relationships among doctors’ job satisfaction, OCB and burnout in a selected sample of China’s public hospitals. A questionnaire survey was distributed to 571 doctors in four municipal public hospitals in Shenzhen, China and 485 valid copies were collected. Statistical analysis techniques and methods such as descriptive statistics, factor analysis, correlation analysis, one-way analysis of variance, regression analysis have been used to study doctors’ job satisfaction, OCB and burnout as a whole and explore the relationship among the three dimensions. The results suggest that the doctors have low job satisfaction and low organizational citizenship behavior. Results suggest that doctors in this study have low job satisfaction and low OCB. Moreover, they suffer from strong burnout due to a high level of emotional exhaustion. Among doctors in those China’s public hospitals studied, job satisfaction is negatively correlated to burnout and has a negative impact on it; job satisfaction is not correlated to OCB, but only positively correlated to interpersonal harmony, a dimension of OCB. OCB is negatively correlated to burnout, and the emotional exhaustion dimension of burnout is significantly negatively correlated to OCB and its altruism, conscientiousness and interpersonal harmony dimensions. Results suggest that OCB might have a buffer effect against the burnout that doctors experience at work. This buffer effect forms the basis of interactive models so that, for example, an increasing OCB may help reduce burnout. In summary, job satisfaction was a valid predictor of burnout, whereas OCB was found to moderate the relationship between job satisfaction and burnout: the higher the OCB, the less the magnitude of the job satisfaction influence in protecting doctors from burnout. Twenty six interviews were conducted to explain the quantitative findings. Practical implications were discussed.