The Effects of Trust, Commitment and Satisfaction on Customer Loyalty in the Distribution Sector

Detalhes bibliográficos
Autor(a) principal: Bricci, L.
Data de Publicação: 2016
Outros Autores: Fragata, A., Antunes, J.
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.19/4260
Resumo: The main goal of this investigation is to demonstrate the main effects of trust, commitment and customer satisfaction on loyalty with a sample of customers from the distribution sector in Portugal. The results showed that trust has a positive and direct effect on commitment, also trust has a positive and direct effect on satisfaction, commitment has a positive and direct effect on loyalty and satisfaction has a positive and direct effect on loyalty, thus it´s important for this companies the improvement of responsibility, development of team skills, empowering employees and the company in a sense to fulfill commitments and performing the co-creation of value.
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spelling The Effects of Trust, Commitment and Satisfaction on Customer Loyalty in the Distribution SectorLoyaltytrustcommitmentsatisfactionThe main goal of this investigation is to demonstrate the main effects of trust, commitment and customer satisfaction on loyalty with a sample of customers from the distribution sector in Portugal. The results showed that trust has a positive and direct effect on commitment, also trust has a positive and direct effect on satisfaction, commitment has a positive and direct effect on loyalty and satisfaction has a positive and direct effect on loyalty, thus it´s important for this companies the improvement of responsibility, development of team skills, empowering employees and the company in a sense to fulfill commitments and performing the co-creation of value.Journal of Economics Business and MangementRepositório Científico do Instituto Politécnico de ViseuBricci, L.Fragata, A.Antunes, J.2017-01-31T14:49:49Z20162016-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.19/4260enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-01-16T15:27:08Zoai:repositorio.ipv.pt:10400.19/4260Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T16:42:57.431016Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The Effects of Trust, Commitment and Satisfaction on Customer Loyalty in the Distribution Sector
title The Effects of Trust, Commitment and Satisfaction on Customer Loyalty in the Distribution Sector
spellingShingle The Effects of Trust, Commitment and Satisfaction on Customer Loyalty in the Distribution Sector
Bricci, L.
Loyalty
trust
commitment
satisfaction
title_short The Effects of Trust, Commitment and Satisfaction on Customer Loyalty in the Distribution Sector
title_full The Effects of Trust, Commitment and Satisfaction on Customer Loyalty in the Distribution Sector
title_fullStr The Effects of Trust, Commitment and Satisfaction on Customer Loyalty in the Distribution Sector
title_full_unstemmed The Effects of Trust, Commitment and Satisfaction on Customer Loyalty in the Distribution Sector
title_sort The Effects of Trust, Commitment and Satisfaction on Customer Loyalty in the Distribution Sector
author Bricci, L.
author_facet Bricci, L.
Fragata, A.
Antunes, J.
author_role author
author2 Fragata, A.
Antunes, J.
author2_role author
author
dc.contributor.none.fl_str_mv Repositório Científico do Instituto Politécnico de Viseu
dc.contributor.author.fl_str_mv Bricci, L.
Fragata, A.
Antunes, J.
dc.subject.por.fl_str_mv Loyalty
trust
commitment
satisfaction
topic Loyalty
trust
commitment
satisfaction
description The main goal of this investigation is to demonstrate the main effects of trust, commitment and customer satisfaction on loyalty with a sample of customers from the distribution sector in Portugal. The results showed that trust has a positive and direct effect on commitment, also trust has a positive and direct effect on satisfaction, commitment has a positive and direct effect on loyalty and satisfaction has a positive and direct effect on loyalty, thus it´s important for this companies the improvement of responsibility, development of team skills, empowering employees and the company in a sense to fulfill commitments and performing the co-creation of value.
publishDate 2016
dc.date.none.fl_str_mv 2016
2016-01-01T00:00:00Z
2017-01-31T14:49:49Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.19/4260
url http://hdl.handle.net/10400.19/4260
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Journal of Economics Business and Mangement
publisher.none.fl_str_mv Journal of Economics Business and Mangement
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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