Conflict management in organizations: conceptualization and gender differences

Detalhes bibliográficos
Autor(a) principal: Sobral, Sandrina
Data de Publicação: 2019
Outros Autores: Capucho, Filomena
Tipo de documento: Artigo
Idioma: por
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://doi.org/10.7559/gestaoedesenvolvimento.2019.373
Resumo: The way that the conflict has been considered has undergone significant changes with implications for the organizations, which become real arenas for their constitution. In one hand, there is the traditional view, where conflict was synonymous of violence, destruction and irrationality, and, on the other hand, the emergent perspective, where conflict is a synonymous of productivity, fostering creativity and innovation. Communication emerges as a cause and as a solution at the same time, and strategies adjusted to the nature and situation of conflict should be instigated, based on cooperation between the different, naturally distinct parties. Based on a literature review, our objective was to reflect about the "state of the art" in the context of conflict management in organizations, with emphasis on gender differences. The results did not show a style strictly associated with the masculine or feminine gender; however, it is recognized that the use of negotiation strategies and less confrontation by women, as opposed to men. There is little empirical research in Portugal in this domain, and this study may contribute to its progress, by establishing the theoretical bases that support it.
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spelling Conflict management in organizations: conceptualization and gender differencesA gestão de conflitos nas organizações: conceptualização e diferenças de géneroThe way that the conflict has been considered has undergone significant changes with implications for the organizations, which become real arenas for their constitution. In one hand, there is the traditional view, where conflict was synonymous of violence, destruction and irrationality, and, on the other hand, the emergent perspective, where conflict is a synonymous of productivity, fostering creativity and innovation. Communication emerges as a cause and as a solution at the same time, and strategies adjusted to the nature and situation of conflict should be instigated, based on cooperation between the different, naturally distinct parties. Based on a literature review, our objective was to reflect about the "state of the art" in the context of conflict management in organizations, with emphasis on gender differences. The results did not show a style strictly associated with the masculine or feminine gender; however, it is recognized that the use of negotiation strategies and less confrontation by women, as opposed to men. There is little empirical research in Portugal in this domain, and this study may contribute to its progress, by establishing the theoretical bases that support it.A forma de perspetivar o conflito tem sofrido significativas alterações com implicações para as organizações, constituindo-se estas em verdadeiras arenas para a sua formação. Por um lado, surge a visão tradicional, onde o conflito era sinónimo de violência, destruição e irracionalidade e, por outro lado, a visão emergente, onde o conflito é sinónimo de produtividade, ao fomentar a criatividade e a inovação. A comunicação surge como causa e solução, em simultâneo, devendo ser instigadas estratégicas ajustadas à natureza e à situação de conflito, baseadas na cooperação entre as partes, naturalmente distintas. Através de uma revisão bibliográfica, objetivou-se refletir o “estado da arte” no âmbito da gestão de conflitos nas organizações, dando ênfase às diferenças de género. Os resultados não evidenciaram um estilo estritamente associado ao género masculino ou ao feminino; contudo, reconhece-se a utilização de uma estratégia de negociação e menos de confrontação pelas mulheres, em oposição aos homens. Identifica-se escassa investigação empírica em Portugal neste domínio, podendo este estudo contribuir no seu progresso, ao estabelecer bases teóricas que a sustentem.Universidade Católica Portuguesa2019-09-11T00:00:00Zjournal articleinfo:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://doi.org/10.7559/gestaoedesenvolvimento.2019.373oai:ojs.revistas.ucp.pt:article/373Gestão e Desenvolvimento; No 27 (2019); 33-54Gestão e Desenvolvimento; n. 27 (2019); 33-542184-56380872-556X10.7559/gestaoedesenvolvimento.2019.n27reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPporhttps://revistas.ucp.pt/index.php/gestaoedesenvolvimento/article/view/373https://doi.org/10.7559/gestaoedesenvolvimento.2019.373https://revistas.ucp.pt/index.php/gestaoedesenvolvimento/article/view/373/878Direitos de Autor (c) 2019 Sandrina Sobral, Filomena Capuchohttp://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessSobral, SandrinaCapucho, Filomena2022-09-23T15:47:17Zoai:ojs.revistas.ucp.pt:article/373Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T16:04:36.193606Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Conflict management in organizations: conceptualization and gender differences
A gestão de conflitos nas organizações: conceptualização e diferenças de género
title Conflict management in organizations: conceptualization and gender differences
spellingShingle Conflict management in organizations: conceptualization and gender differences
Sobral, Sandrina
title_short Conflict management in organizations: conceptualization and gender differences
title_full Conflict management in organizations: conceptualization and gender differences
title_fullStr Conflict management in organizations: conceptualization and gender differences
title_full_unstemmed Conflict management in organizations: conceptualization and gender differences
title_sort Conflict management in organizations: conceptualization and gender differences
author Sobral, Sandrina
author_facet Sobral, Sandrina
Capucho, Filomena
author_role author
author2 Capucho, Filomena
author2_role author
dc.contributor.author.fl_str_mv Sobral, Sandrina
Capucho, Filomena
description The way that the conflict has been considered has undergone significant changes with implications for the organizations, which become real arenas for their constitution. In one hand, there is the traditional view, where conflict was synonymous of violence, destruction and irrationality, and, on the other hand, the emergent perspective, where conflict is a synonymous of productivity, fostering creativity and innovation. Communication emerges as a cause and as a solution at the same time, and strategies adjusted to the nature and situation of conflict should be instigated, based on cooperation between the different, naturally distinct parties. Based on a literature review, our objective was to reflect about the "state of the art" in the context of conflict management in organizations, with emphasis on gender differences. The results did not show a style strictly associated with the masculine or feminine gender; however, it is recognized that the use of negotiation strategies and less confrontation by women, as opposed to men. There is little empirical research in Portugal in this domain, and this study may contribute to its progress, by establishing the theoretical bases that support it.
publishDate 2019
dc.date.none.fl_str_mv 2019-09-11T00:00:00Z
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dc.identifier.uri.fl_str_mv https://doi.org/10.7559/gestaoedesenvolvimento.2019.373
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url https://doi.org/10.7559/gestaoedesenvolvimento.2019.373
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dc.relation.none.fl_str_mv https://revistas.ucp.pt/index.php/gestaoedesenvolvimento/article/view/373
https://doi.org/10.7559/gestaoedesenvolvimento.2019.373
https://revistas.ucp.pt/index.php/gestaoedesenvolvimento/article/view/373/878
dc.rights.driver.fl_str_mv Direitos de Autor (c) 2019 Sandrina Sobral, Filomena Capucho
http://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Direitos de Autor (c) 2019 Sandrina Sobral, Filomena Capucho
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eu_rights_str_mv openAccess
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dc.publisher.none.fl_str_mv Universidade Católica Portuguesa
publisher.none.fl_str_mv Universidade Católica Portuguesa
dc.source.none.fl_str_mv Gestão e Desenvolvimento; No 27 (2019); 33-54
Gestão e Desenvolvimento; n. 27 (2019); 33-54
2184-5638
0872-556X
10.7559/gestaoedesenvolvimento.2019.n27
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