Information systems outsourcing in major Portuguese companies - contracting services

Detalhes bibliográficos
Autor(a) principal: Fraga, Maria Glória
Data de Publicação: 2012
Outros Autores: Varajão, João, Amaral, Luis, Bulas-Cruz, José
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/1822/66705
Resumo: The information systems outsourcing presents itself as a strategic option for companies and continues to evolve in size and in type of contracts.In order to identify the most frequently outsourced services and aiming to get a better comprehension on the hiring process, a study was made based on a survey sent to information systems managers of large Portuguese companies.The study allowed to identify the information systems services usually outsourced, the main criteria used for selecting suppliers, the aspects considered in contracts, the difficulties that arise in relationships between customers and suppliers, and the mechanisms adopted for conflict resolution.
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spelling Information systems outsourcing in major Portuguese companies - contracting servicesOutsourcinginformation technologyinformation systemsPortuguese companiescontractsconflictsinformation systems servicesScience & TechnologyThe information systems outsourcing presents itself as a strategic option for companies and continues to evolve in size and in type of contracts.In order to identify the most frequently outsourced services and aiming to get a better comprehension on the hiring process, a study was made based on a survey sent to information systems managers of large Portuguese companies.The study allowed to identify the information systems services usually outsourced, the main criteria used for selecting suppliers, the aspects considered in contracts, the difficulties that arise in relationships between customers and suppliers, and the mechanisms adopted for conflict resolution.- (undefined)Australian Computer Society (ACS)Universidade do MinhoFraga, Maria GlóriaVarajão, JoãoAmaral, LuisBulas-Cruz, José20122012-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/1822/66705eng1443-458Xinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-21T12:10:05Zoai:repositorium.sdum.uminho.pt:1822/66705Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T19:01:38.501087Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Information systems outsourcing in major Portuguese companies - contracting services
title Information systems outsourcing in major Portuguese companies - contracting services
spellingShingle Information systems outsourcing in major Portuguese companies - contracting services
Fraga, Maria Glória
Outsourcing
information technology
information systems
Portuguese companies
contracts
conflicts
information systems services
Science & Technology
title_short Information systems outsourcing in major Portuguese companies - contracting services
title_full Information systems outsourcing in major Portuguese companies - contracting services
title_fullStr Information systems outsourcing in major Portuguese companies - contracting services
title_full_unstemmed Information systems outsourcing in major Portuguese companies - contracting services
title_sort Information systems outsourcing in major Portuguese companies - contracting services
author Fraga, Maria Glória
author_facet Fraga, Maria Glória
Varajão, João
Amaral, Luis
Bulas-Cruz, José
author_role author
author2 Varajão, João
Amaral, Luis
Bulas-Cruz, José
author2_role author
author
author
dc.contributor.none.fl_str_mv Universidade do Minho
dc.contributor.author.fl_str_mv Fraga, Maria Glória
Varajão, João
Amaral, Luis
Bulas-Cruz, José
dc.subject.por.fl_str_mv Outsourcing
information technology
information systems
Portuguese companies
contracts
conflicts
information systems services
Science & Technology
topic Outsourcing
information technology
information systems
Portuguese companies
contracts
conflicts
information systems services
Science & Technology
description The information systems outsourcing presents itself as a strategic option for companies and continues to evolve in size and in type of contracts.In order to identify the most frequently outsourced services and aiming to get a better comprehension on the hiring process, a study was made based on a survey sent to information systems managers of large Portuguese companies.The study allowed to identify the information systems services usually outsourced, the main criteria used for selecting suppliers, the aspects considered in contracts, the difficulties that arise in relationships between customers and suppliers, and the mechanisms adopted for conflict resolution.
publishDate 2012
dc.date.none.fl_str_mv 2012
2012-01-01T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/1822/66705
url http://hdl.handle.net/1822/66705
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 1443-458X
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Australian Computer Society (ACS)
publisher.none.fl_str_mv Australian Computer Society (ACS)
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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