Consulting project for José de Mello saude: enhancing remote medical care in the Portuguese market estimating the potential profitability of clinical remote services

Detalhes bibliográficos
Autor(a) principal: Mendes, João Maria De Herédia De Sousa
Data de Publicação: 2020
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/106057
Resumo: The following report gives an overview of the viability of a Clinical Contact Centre as well as of the future challenges that José de Mello Saúde may face in the future. In relation to the Clinical Contact Centre, a qualitative research was performed regarding nurses’ willingness to provide out bound contacts in a centralized contact centre. Additionally, an operational recommendation is presented, which materializes in the definition of the daily operations since pilot testing to steady-state. To complement this recommendation, a detailed cost-benefit analysis is also provided. Lastly, the future challenges of the health care industry were identified.
id RCAP_0a1dc94736aabdcbf467fda1cd47548a
oai_identifier_str oai:run.unl.pt:10362/106057
network_acronym_str RCAP
network_name_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository_id_str 7160
spelling Consulting project for José de Mello saude: enhancing remote medical care in the Portuguese market estimating the potential profitability of clinical remote servicesClinical contact centreOperationsFinancial analysisFuture challengesDomínio/Área Científica::Ciências Sociais::Economia e GestãoThe following report gives an overview of the viability of a Clinical Contact Centre as well as of the future challenges that José de Mello Saúde may face in the future. In relation to the Clinical Contact Centre, a qualitative research was performed regarding nurses’ willingness to provide out bound contacts in a centralized contact centre. Additionally, an operational recommendation is presented, which materializes in the definition of the daily operations since pilot testing to steady-state. To complement this recommendation, a detailed cost-benefit analysis is also provided. Lastly, the future challenges of the health care industry were identified.Casquinho, Constança MonteiroRUNMendes, João Maria De Herédia De Sousa2021-01-03T01:30:18Z2020-01-152020-01-032020-01-15T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/106057TID:202495159enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:51:18Zoai:run.unl.pt:10362/106057Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:40:40.712085Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Consulting project for José de Mello saude: enhancing remote medical care in the Portuguese market estimating the potential profitability of clinical remote services
title Consulting project for José de Mello saude: enhancing remote medical care in the Portuguese market estimating the potential profitability of clinical remote services
spellingShingle Consulting project for José de Mello saude: enhancing remote medical care in the Portuguese market estimating the potential profitability of clinical remote services
Mendes, João Maria De Herédia De Sousa
Clinical contact centre
Operations
Financial analysis
Future challenges
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
title_short Consulting project for José de Mello saude: enhancing remote medical care in the Portuguese market estimating the potential profitability of clinical remote services
title_full Consulting project for José de Mello saude: enhancing remote medical care in the Portuguese market estimating the potential profitability of clinical remote services
title_fullStr Consulting project for José de Mello saude: enhancing remote medical care in the Portuguese market estimating the potential profitability of clinical remote services
title_full_unstemmed Consulting project for José de Mello saude: enhancing remote medical care in the Portuguese market estimating the potential profitability of clinical remote services
title_sort Consulting project for José de Mello saude: enhancing remote medical care in the Portuguese market estimating the potential profitability of clinical remote services
author Mendes, João Maria De Herédia De Sousa
author_facet Mendes, João Maria De Herédia De Sousa
author_role author
dc.contributor.none.fl_str_mv Casquinho, Constança Monteiro
RUN
dc.contributor.author.fl_str_mv Mendes, João Maria De Herédia De Sousa
dc.subject.por.fl_str_mv Clinical contact centre
Operations
Financial analysis
Future challenges
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
topic Clinical contact centre
Operations
Financial analysis
Future challenges
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
description The following report gives an overview of the viability of a Clinical Contact Centre as well as of the future challenges that José de Mello Saúde may face in the future. In relation to the Clinical Contact Centre, a qualitative research was performed regarding nurses’ willingness to provide out bound contacts in a centralized contact centre. Additionally, an operational recommendation is presented, which materializes in the definition of the daily operations since pilot testing to steady-state. To complement this recommendation, a detailed cost-benefit analysis is also provided. Lastly, the future challenges of the health care industry were identified.
publishDate 2020
dc.date.none.fl_str_mv 2020-01-15
2020-01-03
2020-01-15T00:00:00Z
2021-01-03T01:30:18Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/106057
TID:202495159
url http://hdl.handle.net/10362/106057
identifier_str_mv TID:202495159
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
_version_ 1799138020981473280

Registros relacionados