The impact of politics in a call center: A moderated mediation of burnout, job commitment and justice sensitivity

Detalhes bibliográficos
Autor(a) principal: Santos, Ana Sofia Ferro dos
Data de Publicação: 2016
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/18599
Resumo: This work aims to study the effect of Perceived Organizational Politics on Affective Commitment and the mediating and moderating processes through which this relationship occurs. Based on a sample of Call Center workers it was tested whether Burnout mediated the relationship between Perceived Organizational Politics (POP) and Affective Commitment. Results showed that Burnout does mediate that relationship. It was also studied whether Justice Sensitivity (JS) moderates the mediated relationship such that this relationship is stronger when JS is higher. This moderator effect was confirmed. However, this moderator effect wasn’t found to strengthen the relationship between POP and Affective Commitment through Burnout.
id RCAP_0c1823e58f028579d5785addc512c818
oai_identifier_str oai:run.unl.pt:10362/18599
network_acronym_str RCAP
network_name_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository_id_str 7160
spelling The impact of politics in a call center: A moderated mediation of burnout, job commitment and justice sensitivityAffective commitmentPerceived organizational politicsBurnoutJustice sensitivityDomínio/Área Científica::Ciências Sociais::Economia e GestãoThis work aims to study the effect of Perceived Organizational Politics on Affective Commitment and the mediating and moderating processes through which this relationship occurs. Based on a sample of Call Center workers it was tested whether Burnout mediated the relationship between Perceived Organizational Politics (POP) and Affective Commitment. Results showed that Burnout does mediate that relationship. It was also studied whether Justice Sensitivity (JS) moderates the mediated relationship such that this relationship is stronger when JS is higher. This moderator effect was confirmed. However, this moderator effect wasn’t found to strengthen the relationship between POP and Affective Commitment through Burnout.Story, JoanaRUNSantos, Ana Sofia Ferro dos2016-08-03T13:07:42Z2016-062016-062016-06-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/18599TID:201526085enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-05-22T17:23:07Zoai:run.unl.pt:10362/18599Portal AgregadorONGhttps://www.rcaap.pt/oai/openairemluisa.alvim@gmail.comopendoar:71602024-05-22T17:23:07Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The impact of politics in a call center: A moderated mediation of burnout, job commitment and justice sensitivity
title The impact of politics in a call center: A moderated mediation of burnout, job commitment and justice sensitivity
spellingShingle The impact of politics in a call center: A moderated mediation of burnout, job commitment and justice sensitivity
Santos, Ana Sofia Ferro dos
Affective commitment
Perceived organizational politics
Burnout
Justice sensitivity
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
title_short The impact of politics in a call center: A moderated mediation of burnout, job commitment and justice sensitivity
title_full The impact of politics in a call center: A moderated mediation of burnout, job commitment and justice sensitivity
title_fullStr The impact of politics in a call center: A moderated mediation of burnout, job commitment and justice sensitivity
title_full_unstemmed The impact of politics in a call center: A moderated mediation of burnout, job commitment and justice sensitivity
title_sort The impact of politics in a call center: A moderated mediation of burnout, job commitment and justice sensitivity
author Santos, Ana Sofia Ferro dos
author_facet Santos, Ana Sofia Ferro dos
author_role author
dc.contributor.none.fl_str_mv Story, Joana
RUN
dc.contributor.author.fl_str_mv Santos, Ana Sofia Ferro dos
dc.subject.por.fl_str_mv Affective commitment
Perceived organizational politics
Burnout
Justice sensitivity
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
topic Affective commitment
Perceived organizational politics
Burnout
Justice sensitivity
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
description This work aims to study the effect of Perceived Organizational Politics on Affective Commitment and the mediating and moderating processes through which this relationship occurs. Based on a sample of Call Center workers it was tested whether Burnout mediated the relationship between Perceived Organizational Politics (POP) and Affective Commitment. Results showed that Burnout does mediate that relationship. It was also studied whether Justice Sensitivity (JS) moderates the mediated relationship such that this relationship is stronger when JS is higher. This moderator effect was confirmed. However, this moderator effect wasn’t found to strengthen the relationship between POP and Affective Commitment through Burnout.
publishDate 2016
dc.date.none.fl_str_mv 2016-08-03T13:07:42Z
2016-06
2016-06
2016-06-01T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/18599
TID:201526085
url http://hdl.handle.net/10362/18599
identifier_str_mv TID:201526085
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv mluisa.alvim@gmail.com
_version_ 1817545566230413312

Registros relacionados