Causing factors, outcomes, and governance of Shadow IT and business-managed IT: a systematic literature review
Autor(a) principal: | |
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Data de Publicação: | 2022 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://doi.org/10.12821/ijispm070102 |
Resumo: | Shadow IT and Business-managed IT describe the autonomous deployment/procurement or management of Information Technology (IT) instances, i.e., software, hardware, or IT services, by business entities. For Shadow IT, this happens covertly, i.e., without alignment with the IT organization; for Business-managed IT this happens overtly, i.e., in alignment with the IT organization or in a split responsibility model. We conduct a systematic literature review and structure the identified research themes in a framework of causing factors, outcomes, and governance. As causing factors, we identify enablers, motivators, and missing barriers. Outcomes can be benefits as well as risks/shortcomings of Shadow IT and Business-managed IT. Concerning governance, we distinguish two subcategories: general governance for Shadow IT and Business-managed IT and instance governance for overt Business-managed IT. Thus, a specific set of governance approaches exists for Business-managed IT that cannot be applied to Shadow IT due to its covert nature. Hence, we extend the existing conceptual understanding and allocate research themes to Shadow IT, Business-managed IT, or both concepts and particularly distinguish the governance of the two concepts. Besides, we find that governance themes have been the primary research focus since 2016, whereas older publications (until 2015) focused on causing factors. |
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Causing factors, outcomes, and governance of Shadow IT and business-managed IT: a systematic literature reviewShadow ITBusiness-managed ITIT governanceliterature reviewcausesoutcomesShadow IT and Business-managed IT describe the autonomous deployment/procurement or management of Information Technology (IT) instances, i.e., software, hardware, or IT services, by business entities. For Shadow IT, this happens covertly, i.e., without alignment with the IT organization; for Business-managed IT this happens overtly, i.e., in alignment with the IT organization or in a split responsibility model. We conduct a systematic literature review and structure the identified research themes in a framework of causing factors, outcomes, and governance. As causing factors, we identify enablers, motivators, and missing barriers. Outcomes can be benefits as well as risks/shortcomings of Shadow IT and Business-managed IT. Concerning governance, we distinguish two subcategories: general governance for Shadow IT and Business-managed IT and instance governance for overt Business-managed IT. Thus, a specific set of governance approaches exists for Business-managed IT that cannot be applied to Shadow IT due to its covert nature. Hence, we extend the existing conceptual understanding and allocate research themes to Shadow IT, Business-managed IT, or both concepts and particularly distinguish the governance of the two concepts. Besides, we find that governance themes have been the primary research focus since 2016, whereas older publications (until 2015) focused on causing factors.UMinho Editora2022-01-27info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://doi.org/10.12821/ijispm070102https://doi.org/10.12821/ijispm070102International Journal of Information Systems and Project Management; Vol. 7 N.º 1 (2019); 15-43International Journal of Information Systems and Project Management; Vol. 7 No. 1 (2019); 15-432182-7788reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://revistas.uminho.pt/index.php/ijispm/article/view/3802https://revistas.uminho.pt/index.php/ijispm/article/view/3802/3859Klotz, StefanKopper, AndreasWestner, MarkusStrahringer, Susanneinfo:eu-repo/semantics/openAccess2023-03-23T11:57:47Zoai:journals.uminho.pt:article/3802Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T17:45:16.116903Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Causing factors, outcomes, and governance of Shadow IT and business-managed IT: a systematic literature review |
title |
Causing factors, outcomes, and governance of Shadow IT and business-managed IT: a systematic literature review |
spellingShingle |
Causing factors, outcomes, and governance of Shadow IT and business-managed IT: a systematic literature review Klotz, Stefan Shadow IT Business-managed IT IT governance literature review causes outcomes |
title_short |
Causing factors, outcomes, and governance of Shadow IT and business-managed IT: a systematic literature review |
title_full |
Causing factors, outcomes, and governance of Shadow IT and business-managed IT: a systematic literature review |
title_fullStr |
Causing factors, outcomes, and governance of Shadow IT and business-managed IT: a systematic literature review |
title_full_unstemmed |
Causing factors, outcomes, and governance of Shadow IT and business-managed IT: a systematic literature review |
title_sort |
Causing factors, outcomes, and governance of Shadow IT and business-managed IT: a systematic literature review |
author |
Klotz, Stefan |
author_facet |
Klotz, Stefan Kopper, Andreas Westner, Markus Strahringer, Susanne |
author_role |
author |
author2 |
Kopper, Andreas Westner, Markus Strahringer, Susanne |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Klotz, Stefan Kopper, Andreas Westner, Markus Strahringer, Susanne |
dc.subject.por.fl_str_mv |
Shadow IT Business-managed IT IT governance literature review causes outcomes |
topic |
Shadow IT Business-managed IT IT governance literature review causes outcomes |
description |
Shadow IT and Business-managed IT describe the autonomous deployment/procurement or management of Information Technology (IT) instances, i.e., software, hardware, or IT services, by business entities. For Shadow IT, this happens covertly, i.e., without alignment with the IT organization; for Business-managed IT this happens overtly, i.e., in alignment with the IT organization or in a split responsibility model. We conduct a systematic literature review and structure the identified research themes in a framework of causing factors, outcomes, and governance. As causing factors, we identify enablers, motivators, and missing barriers. Outcomes can be benefits as well as risks/shortcomings of Shadow IT and Business-managed IT. Concerning governance, we distinguish two subcategories: general governance for Shadow IT and Business-managed IT and instance governance for overt Business-managed IT. Thus, a specific set of governance approaches exists for Business-managed IT that cannot be applied to Shadow IT due to its covert nature. Hence, we extend the existing conceptual understanding and allocate research themes to Shadow IT, Business-managed IT, or both concepts and particularly distinguish the governance of the two concepts. Besides, we find that governance themes have been the primary research focus since 2016, whereas older publications (until 2015) focused on causing factors. |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-01-27 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://doi.org/10.12821/ijispm070102 https://doi.org/10.12821/ijispm070102 |
url |
https://doi.org/10.12821/ijispm070102 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://revistas.uminho.pt/index.php/ijispm/article/view/3802 https://revistas.uminho.pt/index.php/ijispm/article/view/3802/3859 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
UMinho Editora |
publisher.none.fl_str_mv |
UMinho Editora |
dc.source.none.fl_str_mv |
International Journal of Information Systems and Project Management; Vol. 7 N.º 1 (2019); 15-43 International Journal of Information Systems and Project Management; Vol. 7 No. 1 (2019); 15-43 2182-7788 reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
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1799131537587830784 |