Emotional intelligence profile of tourists and its impact on tourism
Autor(a) principal: | |
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Data de Publicação: | 2021 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/20.500.11960/3620 |
Resumo: | The study aims to characterize, for the first time, the emotional intelligence profile of the tourists visiting the city of Porto as well as to observe its influence on the intention to return and activities perfomed during the stay, along with other sociodemographic factors,To achieve these purposes, we used a sample of 886 responses with the following purposes: on the one hand, to get the emotional intelligence constructs by applying the confirmatory factorial analysis, and on the other hand, to apply a logit model to describe the intention to return. Four constructs of tourists’ emotional intelligence emerged: emotion regulation, emotion use, evaluation of their own emotions, and evaluation of others’ emotions. . The first construct was indicated as the most important leading us to conclude that tourists have the ability to control their own emotions, presenting a strong emotional control. The four constructs and different variables of the tourists’ socio-demographic profile show a positive effect on the intention to return. This type of information is highly useful for the sector since it allows the definition of communication strategies and guides businesses to adapt to the profile of tourists. |
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Emotional intelligence profile of tourists and its impact on tourismEmotional intelligenceIntention to returnWong and law emotional intelligence scaleProfile of touristsTourismThe study aims to characterize, for the first time, the emotional intelligence profile of the tourists visiting the city of Porto as well as to observe its influence on the intention to return and activities perfomed during the stay, along with other sociodemographic factors,To achieve these purposes, we used a sample of 886 responses with the following purposes: on the one hand, to get the emotional intelligence constructs by applying the confirmatory factorial analysis, and on the other hand, to apply a logit model to describe the intention to return. Four constructs of tourists’ emotional intelligence emerged: emotion regulation, emotion use, evaluation of their own emotions, and evaluation of others’ emotions. . The first construct was indicated as the most important leading us to conclude that tourists have the ability to control their own emotions, presenting a strong emotional control. The four constructs and different variables of the tourists’ socio-demographic profile show a positive effect on the intention to return. This type of information is highly useful for the sector since it allows the definition of communication strategies and guides businesses to adapt to the profile of tourists.2023-11-07T12:02:16Z2021-08-17T00:00:00Z2021-08-172022-11-23T15:47:41Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/20.500.11960/3620eng1528-008X10.1080/1528008X.2021.1964413Borges, Ana PintoVieira, ElviraLopes, João M.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T07:02:21Zoai:repositorio.ipvc.pt:20.500.11960/3620Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:10:05.006761Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Emotional intelligence profile of tourists and its impact on tourism |
title |
Emotional intelligence profile of tourists and its impact on tourism |
spellingShingle |
Emotional intelligence profile of tourists and its impact on tourism Borges, Ana Pinto Emotional intelligence Intention to return Wong and law emotional intelligence scale Profile of tourists Tourism |
title_short |
Emotional intelligence profile of tourists and its impact on tourism |
title_full |
Emotional intelligence profile of tourists and its impact on tourism |
title_fullStr |
Emotional intelligence profile of tourists and its impact on tourism |
title_full_unstemmed |
Emotional intelligence profile of tourists and its impact on tourism |
title_sort |
Emotional intelligence profile of tourists and its impact on tourism |
author |
Borges, Ana Pinto |
author_facet |
Borges, Ana Pinto Vieira, Elvira Lopes, João M. |
author_role |
author |
author2 |
Vieira, Elvira Lopes, João M. |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Borges, Ana Pinto Vieira, Elvira Lopes, João M. |
dc.subject.por.fl_str_mv |
Emotional intelligence Intention to return Wong and law emotional intelligence scale Profile of tourists Tourism |
topic |
Emotional intelligence Intention to return Wong and law emotional intelligence scale Profile of tourists Tourism |
description |
The study aims to characterize, for the first time, the emotional intelligence profile of the tourists visiting the city of Porto as well as to observe its influence on the intention to return and activities perfomed during the stay, along with other sociodemographic factors,To achieve these purposes, we used a sample of 886 responses with the following purposes: on the one hand, to get the emotional intelligence constructs by applying the confirmatory factorial analysis, and on the other hand, to apply a logit model to describe the intention to return. Four constructs of tourists’ emotional intelligence emerged: emotion regulation, emotion use, evaluation of their own emotions, and evaluation of others’ emotions. . The first construct was indicated as the most important leading us to conclude that tourists have the ability to control their own emotions, presenting a strong emotional control. The four constructs and different variables of the tourists’ socio-demographic profile show a positive effect on the intention to return. This type of information is highly useful for the sector since it allows the definition of communication strategies and guides businesses to adapt to the profile of tourists. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-08-17T00:00:00Z 2021-08-17 2022-11-23T15:47:41Z 2023-11-07T12:02:16Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/20.500.11960/3620 |
url |
http://hdl.handle.net/20.500.11960/3620 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
1528-008X 10.1080/1528008X.2021.1964413 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799134655606161408 |