Exploring electric vehicles attributes and users’ satisfaction based on driving experience
Autor(a) principal: | |
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Data de Publicação: | 2021 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10400.14/35279 |
Resumo: | The acquisition of battery electric vehicles (BEVs) has been strongly promoted by the government for the last years due to the growing environment concerns towards the global warming due to the release of greenhouse gas emissions prevenient from the use of fossil fuels. However, BEV market share is still low, so it is important to understand the big picture. To determine the current conditions of BEV owners experience it is important to evaluate BEV users’ satisfaction. Based on driving experience and the theory of planned behaviour, it was established a framework containing the consumer´s evaluation about BEV attributes as well as their driving experience and satisfaction. Thus, empirically, this thesis examines into what extent the driving experience influences the consumer’s perception in what concerns the characteristics of these vehicles. On the other hand, it also tries to understand in what way it influences the previous BEV owners to repurchase these type of vehicles and recommend them to others, also based in their driving experience and satisfaction. This study collected and analysed the self-reported opinions of actual BEV owners (N=279) with different levels of driving experience. The results show that both driving experience and attitudes towards BEV attributes (except from attitudes towards charging infrastructures) positively affects the overall satisfaction of BEV users. Furthermore, those who are satisfied with BEVs have the intention to repurchase and recommend them to others. Nevertheless, the results also reveal that the evaluation of BEV attributes does not change with increasing driving experience. Considering that this study was based on actual experience of BEV owners, such findings could enhance the understanding of BEV driving status and, hence, allow better services for BEV users. |
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Exploring electric vehicles attributes and users’ satisfaction based on driving experienceBattery Electric Vehicle (BEV)Driving experienceUser satisfactionAttitudesBEV attributesVeículos elétricosExperiência de conduçãoSatisfação do utilizadorAtitudesAtributos de veículos elétricosDomínio/Área Científica::Ciências Sociais::Economia e GestãoThe acquisition of battery electric vehicles (BEVs) has been strongly promoted by the government for the last years due to the growing environment concerns towards the global warming due to the release of greenhouse gas emissions prevenient from the use of fossil fuels. However, BEV market share is still low, so it is important to understand the big picture. To determine the current conditions of BEV owners experience it is important to evaluate BEV users’ satisfaction. Based on driving experience and the theory of planned behaviour, it was established a framework containing the consumer´s evaluation about BEV attributes as well as their driving experience and satisfaction. Thus, empirically, this thesis examines into what extent the driving experience influences the consumer’s perception in what concerns the characteristics of these vehicles. On the other hand, it also tries to understand in what way it influences the previous BEV owners to repurchase these type of vehicles and recommend them to others, also based in their driving experience and satisfaction. This study collected and analysed the self-reported opinions of actual BEV owners (N=279) with different levels of driving experience. The results show that both driving experience and attitudes towards BEV attributes (except from attitudes towards charging infrastructures) positively affects the overall satisfaction of BEV users. Furthermore, those who are satisfied with BEVs have the intention to repurchase and recommend them to others. Nevertheless, the results also reveal that the evaluation of BEV attributes does not change with increasing driving experience. Considering that this study was based on actual experience of BEV owners, such findings could enhance the understanding of BEV driving status and, hence, allow better services for BEV users.A aquisição de veículos elétricos tem sido promovida pelo governo nos últimos anos, consequência da crescente preocupação relativamente ao aquecimento global devido à libertação de gases com efeito de estufa associada à utilização de combustíveis fósseis. Não obstante, a quota de mercado dos veículos elétricos ainda é bastante reduzida, pelo que se torna significativo entender o panorama atual. Para determinar a condição atual da experiência dos utilizadores destes veículos é importante analisar a sua satisfação. Com base na experiência de condução e na teoria do comportamento planeado, foi elaborado um esquema no qual se integra a avaliação do consumidor relativamente às características dos veículos elétricos, bem como a sua relação com a experiência de condução e satisfação. Por forma a efetivar esta análise, foi possível averiguar o impacto da experiência de condução na perceção dos consumidores relativamente às características destes veículos e, por outro lado, compreender os efeitos na sua satisfação e, consequentemente, na sua intenção de recompra e possível recomendação. Neste estudo, foram recolhidas e analisadas as opiniões de atuais proprietários de veículos elétricos (N=279) com diferentes níveis de experiência. Os resultados demonstram que tanto a experiência de condução, como a avaliação das características de veículos elétricos (à exceção da avaliação relativamente a postos de carregamento) afetam positivamente a satisfação dos utilizadores. Além disso, aqueles que evidenciam estar satisfeitos, tendencialmente recomprarão, bem como recomendarão estes veículos a outros. No entanto, os resultados revelam que a avaliação das características dos veículos elétricos não se altera com o aumento da experiência. Considerando que a presente investigação se baseou na experiência real dos proprietários de veículos elétricos, os resultados contribuem para a perceção do estado atual da mobilidade elétrica confirmando-se, por conseguinte, relevante para a definição de um melhor serviço prestado aos utilizadores de veículos elétricos.Julião, Jorge Manuel SoaresSerrano, Luís Manuel VenturaVeritati - Repositório Institucional da Universidade Católica PortuguesaDinis, Lourenço Cabral2021-09-28T15:47:40Z2021-07-162021-032021-07-16T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10400.14/35279TID:202749525enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-12T17:40:46Zoai:repositorio.ucp.pt:10400.14/35279Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T18:28:38.920310Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Exploring electric vehicles attributes and users’ satisfaction based on driving experience |
title |
Exploring electric vehicles attributes and users’ satisfaction based on driving experience |
spellingShingle |
Exploring electric vehicles attributes and users’ satisfaction based on driving experience Dinis, Lourenço Cabral Battery Electric Vehicle (BEV) Driving experience User satisfaction Attitudes BEV attributes Veículos elétricos Experiência de condução Satisfação do utilizador Atitudes Atributos de veículos elétricos Domínio/Área Científica::Ciências Sociais::Economia e Gestão |
title_short |
Exploring electric vehicles attributes and users’ satisfaction based on driving experience |
title_full |
Exploring electric vehicles attributes and users’ satisfaction based on driving experience |
title_fullStr |
Exploring electric vehicles attributes and users’ satisfaction based on driving experience |
title_full_unstemmed |
Exploring electric vehicles attributes and users’ satisfaction based on driving experience |
title_sort |
Exploring electric vehicles attributes and users’ satisfaction based on driving experience |
author |
Dinis, Lourenço Cabral |
author_facet |
Dinis, Lourenço Cabral |
author_role |
author |
dc.contributor.none.fl_str_mv |
Julião, Jorge Manuel Soares Serrano, Luís Manuel Ventura Veritati - Repositório Institucional da Universidade Católica Portuguesa |
dc.contributor.author.fl_str_mv |
Dinis, Lourenço Cabral |
dc.subject.por.fl_str_mv |
Battery Electric Vehicle (BEV) Driving experience User satisfaction Attitudes BEV attributes Veículos elétricos Experiência de condução Satisfação do utilizador Atitudes Atributos de veículos elétricos Domínio/Área Científica::Ciências Sociais::Economia e Gestão |
topic |
Battery Electric Vehicle (BEV) Driving experience User satisfaction Attitudes BEV attributes Veículos elétricos Experiência de condução Satisfação do utilizador Atitudes Atributos de veículos elétricos Domínio/Área Científica::Ciências Sociais::Economia e Gestão |
description |
The acquisition of battery electric vehicles (BEVs) has been strongly promoted by the government for the last years due to the growing environment concerns towards the global warming due to the release of greenhouse gas emissions prevenient from the use of fossil fuels. However, BEV market share is still low, so it is important to understand the big picture. To determine the current conditions of BEV owners experience it is important to evaluate BEV users’ satisfaction. Based on driving experience and the theory of planned behaviour, it was established a framework containing the consumer´s evaluation about BEV attributes as well as their driving experience and satisfaction. Thus, empirically, this thesis examines into what extent the driving experience influences the consumer’s perception in what concerns the characteristics of these vehicles. On the other hand, it also tries to understand in what way it influences the previous BEV owners to repurchase these type of vehicles and recommend them to others, also based in their driving experience and satisfaction. This study collected and analysed the self-reported opinions of actual BEV owners (N=279) with different levels of driving experience. The results show that both driving experience and attitudes towards BEV attributes (except from attitudes towards charging infrastructures) positively affects the overall satisfaction of BEV users. Furthermore, those who are satisfied with BEVs have the intention to repurchase and recommend them to others. Nevertheless, the results also reveal that the evaluation of BEV attributes does not change with increasing driving experience. Considering that this study was based on actual experience of BEV owners, such findings could enhance the understanding of BEV driving status and, hence, allow better services for BEV users. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-09-28T15:47:40Z 2021-07-16 2021-03 2021-07-16T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
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publishedVersion |
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http://hdl.handle.net/10400.14/35279 TID:202749525 |
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TID:202749525 |
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eng |
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eng |
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info:eu-repo/semantics/openAccess |
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openAccess |
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application/pdf |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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