Measurement of the social impact of nonprofit organizations in their specific community : design of a measurement methodology for Portugal

Detalhes bibliográficos
Autor(a) principal: Andrade, Ana Catarina Gonçalves de Sousa
Data de Publicação: 2018
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/28323
Resumo: Dissertation presented as the partial requirement for obtaining a Master's degree in Statistics and Information Management, specialization in Marketing Research and CRM
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spelling Measurement of the social impact of nonprofit organizations in their specific community : design of a measurement methodology for PortugalNonprofit organizationsSocial impactSocial responsibilityStakeholdersAccountabilitySocial impact methodologiesSocial impactSocial indicatorsEmploymentAutonomizationDissertation presented as the partial requirement for obtaining a Master's degree in Statistics and Information Management, specialization in Marketing Research and CRMSocial responsibility is becoming an increasingly relevant topic as organizations search for an involvement with their stakeholders. Instead of promoting a short-term economic vision, it promotes a social vision that if measured can allow organizations to know if their actions are being conducted in a way that produces the greatest social impact possible. The present work aimed to create a methodological guide to measure social impact across nonprofit organizations among their specific communities and to understand if social impact is divided in social dimensions. A case study, analyzing the Rendimento Social de Inserção (RSI) project of Campus Social of Santa Casa da Misericórdia da Amadora in partnership with a statistical company working in the social sector, was developed with the intent to create a model to measure social impact that could be comparable between nonprofit organizations. Focus groups and semistructured interviews were conducted in order to gather indicators. This was followed by a questionnaire and group interviews to collect data about the degree of change experienced by the beneficiaries of the project. Factor analysis and regression analysis were then performed to select the variables that have the most influence on social impact. A questionnaire and a model (formula) using these variables were then proposed to calculate social impact. Gathered data made it possible to notice that the social impact of the RSI project is not uniformly divided in the dimensions that were hypothesized – individual, family, society, and profession – and that they explain very little variance, making it better to produce models with all the variables simultaneously. None of the variables of the family dimension were significant and the remaining dimensions presented distinct contributions to social impact. The social impact of the RSI project of Santa Casa da Misericórdia da Amadora was fully measured and reported. Other organizations interested in measuring their social impact should follow the developed methodological guide, where it is stated how an organization should gather specific indicators and calculate weights for its social impact measurement processes. It is expected that the methodological guide will allow Portuguese nonprofit organizations to measure their social impact regarding the specific community stakeholder, and therefore take the necessary actions to improve their social impact.Costa, Ana Cristina Marinho daRUNAndrade, Ana Catarina Gonçalves de Sousa2018-01-16T14:52:46Z2018-01-082018-01-08T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/28323TID:201811073enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:15:10Zoai:run.unl.pt:10362/28323Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:28:55.570012Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Measurement of the social impact of nonprofit organizations in their specific community : design of a measurement methodology for Portugal
title Measurement of the social impact of nonprofit organizations in their specific community : design of a measurement methodology for Portugal
spellingShingle Measurement of the social impact of nonprofit organizations in their specific community : design of a measurement methodology for Portugal
Andrade, Ana Catarina Gonçalves de Sousa
Nonprofit organizations
Social impact
Social responsibility
Stakeholders
Accountability
Social impact methodologies
Social impact
Social indicators
Employment
Autonomization
title_short Measurement of the social impact of nonprofit organizations in their specific community : design of a measurement methodology for Portugal
title_full Measurement of the social impact of nonprofit organizations in their specific community : design of a measurement methodology for Portugal
title_fullStr Measurement of the social impact of nonprofit organizations in their specific community : design of a measurement methodology for Portugal
title_full_unstemmed Measurement of the social impact of nonprofit organizations in their specific community : design of a measurement methodology for Portugal
title_sort Measurement of the social impact of nonprofit organizations in their specific community : design of a measurement methodology for Portugal
author Andrade, Ana Catarina Gonçalves de Sousa
author_facet Andrade, Ana Catarina Gonçalves de Sousa
author_role author
dc.contributor.none.fl_str_mv Costa, Ana Cristina Marinho da
RUN
dc.contributor.author.fl_str_mv Andrade, Ana Catarina Gonçalves de Sousa
dc.subject.por.fl_str_mv Nonprofit organizations
Social impact
Social responsibility
Stakeholders
Accountability
Social impact methodologies
Social impact
Social indicators
Employment
Autonomization
topic Nonprofit organizations
Social impact
Social responsibility
Stakeholders
Accountability
Social impact methodologies
Social impact
Social indicators
Employment
Autonomization
description Dissertation presented as the partial requirement for obtaining a Master's degree in Statistics and Information Management, specialization in Marketing Research and CRM
publishDate 2018
dc.date.none.fl_str_mv 2018-01-16T14:52:46Z
2018-01-08
2018-01-08T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/28323
TID:201811073
url http://hdl.handle.net/10362/28323
identifier_str_mv TID:201811073
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
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reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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