Process redesign using Design for Six Sigma: The case of inbound logistics at a pulp and paper manufacturer

• Autor(a) principal: Lima, Pedro Miguel Loureiro
• Data de Publicação: 2023
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10071/31080
• topic: Logistics; Inbound logistics; Comunicação -- Communication; DFSS; Action research; Logística; Logística de aprovisionamento

The Design for Six Sigma (DFSS) methodology is an approach focused on building quality into processes, focusing on identifying the needs of those involved and incorporating features that take those needs into account when designing the process. DFSS follows the Define, Measure, Analyze, Design, and Verify (DMADV) framework. This study was conducted in the Logistics Department of the paper company "The Navigator Company," which faced the challenge of redesigning the process of delivering transport notes between the team and the forests where the transport trucks were located. The existing process revealed inefficiencies, with communication and information sharing being carried out manually and subject to errors. Redesigning this process was essential in order to improve efficiency and minimize potential logistics failures. First, the specific needs and challenges of the logistics team were identified, which included interviews, process mapping and the prioritization of needs through structured interviews. Then, using the methodology, the most critical needs were identified, guiding the design of the new process. The proposed solution involved creating an electronic system for communicating and sharing information, enabling the needs identified to be met more effectively. This new process for communicating and managing waybills improved operational efficiency and reduced the errors associated with manual communication. The study exemplifies how the DFSS methodology can be successfully applied to improving logistics processes, ensuring efficient communication, and reducing potential failures.