Student satisfaction in higher education: a portuguese case study
Autor(a) principal: | |
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Data de Publicação: | 2016 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10198/17152 |
Resumo: | The competition has increased pressure on public institutions to offer consistent quality service to retain students as well as to recruit new students. Hence, higher education providers should be aware of students’ expectations and implement strategies to oriented for these expectations and exceed the same. The student satisfaction assessment is crucial in determining service quality at higher education institutions. In this regards, this research attempts to measures the level of student satisfaction who attend the School of Technology and Management of Bragança (ESTiG) with the Polytechnic Institute of Bragança (IPB) -Portugal-, during the academic year 2013/2014. A survey was conducted to collect the data involved a sample of 220 students from Business and Technologies scientific area. The results showed that ESTiG students were generally satisfied with IPB. There is a significant correlation among all items with Student Overall Satisfaction. It was identified two satisfaction determinants: ‘Quality Service’ and ‘Loyalty’. By the results produced with multiple regression, it was achieved that the Loyalty is the variable with high influence on the Student Overall Satisfaction. Loyalty and Quality Service explain 99.7% Student Satisfaction. The results of this research study will help the main board of the IPB and ESTiG in understanding the changing needs of students during the educational process. |
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Student satisfaction in higher education: a portuguese case studyStudent satisfactionHigher education institutionsESTiGPolytechnic Institute of BragançaPortugal.The competition has increased pressure on public institutions to offer consistent quality service to retain students as well as to recruit new students. Hence, higher education providers should be aware of students’ expectations and implement strategies to oriented for these expectations and exceed the same. The student satisfaction assessment is crucial in determining service quality at higher education institutions. In this regards, this research attempts to measures the level of student satisfaction who attend the School of Technology and Management of Bragança (ESTiG) with the Polytechnic Institute of Bragança (IPB) -Portugal-, during the academic year 2013/2014. A survey was conducted to collect the data involved a sample of 220 students from Business and Technologies scientific area. The results showed that ESTiG students were generally satisfied with IPB. There is a significant correlation among all items with Student Overall Satisfaction. It was identified two satisfaction determinants: ‘Quality Service’ and ‘Loyalty’. By the results produced with multiple regression, it was achieved that the Loyalty is the variable with high influence on the Student Overall Satisfaction. Loyalty and Quality Service explain 99.7% Student Satisfaction. The results of this research study will help the main board of the IPB and ESTiG in understanding the changing needs of students during the educational process.Revista Ciencias Administrativas Teoría y PraxisBiblioteca Digital do IPBMarie, Caterina deCono, MarcoFernandes, Paula Odete2018-04-23T08:38:33Z20162016-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10198/17152engMarie, Caterina; Cono, Marco; Fernandes, Paula O. (2016) Student satisfaction in higher education: a portuguese case study. Revista Ciencias Administrativas Teoría y Praxis. ISSN 1405-924X. 2, 44-551405-924Xinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-21T10:39:33Zoai:bibliotecadigital.ipb.pt:10198/17152Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T23:06:52.789275Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Student satisfaction in higher education: a portuguese case study |
title |
Student satisfaction in higher education: a portuguese case study |
spellingShingle |
Student satisfaction in higher education: a portuguese case study Marie, Caterina de Student satisfaction Higher education institutions ESTiG Polytechnic Institute of Bragança Portugal. |
title_short |
Student satisfaction in higher education: a portuguese case study |
title_full |
Student satisfaction in higher education: a portuguese case study |
title_fullStr |
Student satisfaction in higher education: a portuguese case study |
title_full_unstemmed |
Student satisfaction in higher education: a portuguese case study |
title_sort |
Student satisfaction in higher education: a portuguese case study |
author |
Marie, Caterina de |
author_facet |
Marie, Caterina de Cono, Marco Fernandes, Paula Odete |
author_role |
author |
author2 |
Cono, Marco Fernandes, Paula Odete |
author2_role |
author author |
dc.contributor.none.fl_str_mv |
Biblioteca Digital do IPB |
dc.contributor.author.fl_str_mv |
Marie, Caterina de Cono, Marco Fernandes, Paula Odete |
dc.subject.por.fl_str_mv |
Student satisfaction Higher education institutions ESTiG Polytechnic Institute of Bragança Portugal. |
topic |
Student satisfaction Higher education institutions ESTiG Polytechnic Institute of Bragança Portugal. |
description |
The competition has increased pressure on public institutions to offer consistent quality service to retain students as well as to recruit new students. Hence, higher education providers should be aware of students’ expectations and implement strategies to oriented for these expectations and exceed the same. The student satisfaction assessment is crucial in determining service quality at higher education institutions. In this regards, this research attempts to measures the level of student satisfaction who attend the School of Technology and Management of Bragança (ESTiG) with the Polytechnic Institute of Bragança (IPB) -Portugal-, during the academic year 2013/2014. A survey was conducted to collect the data involved a sample of 220 students from Business and Technologies scientific area. The results showed that ESTiG students were generally satisfied with IPB. There is a significant correlation among all items with Student Overall Satisfaction. It was identified two satisfaction determinants: ‘Quality Service’ and ‘Loyalty’. By the results produced with multiple regression, it was achieved that the Loyalty is the variable with high influence on the Student Overall Satisfaction. Loyalty and Quality Service explain 99.7% Student Satisfaction. The results of this research study will help the main board of the IPB and ESTiG in understanding the changing needs of students during the educational process. |
publishDate |
2016 |
dc.date.none.fl_str_mv |
2016 2016-01-01T00:00:00Z 2018-04-23T08:38:33Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10198/17152 |
url |
http://hdl.handle.net/10198/17152 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
Marie, Caterina; Cono, Marco; Fernandes, Paula O. (2016) Student satisfaction in higher education: a portuguese case study. Revista Ciencias Administrativas Teoría y Praxis. ISSN 1405-924X. 2, 44-55 1405-924X |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Revista Ciencias Administrativas Teoría y Praxis |
publisher.none.fl_str_mv |
Revista Ciencias Administrativas Teoría y Praxis |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799135323541733376 |