The myth of TQM in knowledge management systems

Detalhes bibliográficos
Autor(a) principal: Costa, Gonçalo Jorge Morais da
Data de Publicação: 2014
Outros Autores: Rogerson, Simon
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/11144/413
Resumo: The paper endeavours to debate the myth of total quality management (TQM) in knowledge management systems (KMS), i.e., the authors will demonstrate that KMS have not achieved total quality. The reasons for this claim are: (i) organisational knowledge management (OKM) (stricto sensu) comprises a blend between individual and collective sense making; (ii) their dialectic process raises ethical and social issues despite the context (more or less technological); (iii) quality is an ambiguous and subjective concept; and, (iv) total quality management is a philosophy of management (potential multiple interpretations). Through several empirical evidences from the first co-author PhD work and professional experiences, a novel framework will be proposed. Finally, this contribution argument will be divided into 5 sections: (i) the hierarchy of DIKW; (ii) knowledge management; (iii) total quality management; (iv) KMS versus TQM; and, (v) discussion.
id RCAP_18226684898ca839c465f941e7eb2c3c
oai_identifier_str oai:repositorio.ual.pt:11144/413
network_acronym_str RCAP
network_name_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository_id_str 7160
spelling The myth of TQM in knowledge management systemsknowledge managementTQMThe paper endeavours to debate the myth of total quality management (TQM) in knowledge management systems (KMS), i.e., the authors will demonstrate that KMS have not achieved total quality. The reasons for this claim are: (i) organisational knowledge management (OKM) (stricto sensu) comprises a blend between individual and collective sense making; (ii) their dialectic process raises ethical and social issues despite the context (more or less technological); (iii) quality is an ambiguous and subjective concept; and, (iv) total quality management is a philosophy of management (potential multiple interpretations). Through several empirical evidences from the first co-author PhD work and professional experiences, a novel framework will be proposed. Finally, this contribution argument will be divided into 5 sections: (i) the hierarchy of DIKW; (ii) knowledge management; (iii) total quality management; (iv) KMS versus TQM; and, (v) discussion.University of Pierre and Marie Currie2014-07-04T11:18:09Z2014-01-01T00:00:00Z2014info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/11144/413engCosta, Gonçalo Jorge Morais daRogerson, Simoninfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-08-01T02:04:10Zoai:repositorio.ual.pt:11144/413Portal AgregadorONGhttps://www.rcaap.pt/oai/openairemluisa.alvim@gmail.comopendoar:71602024-08-01T02:04:10Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The myth of TQM in knowledge management systems
title The myth of TQM in knowledge management systems
spellingShingle The myth of TQM in knowledge management systems
Costa, Gonçalo Jorge Morais da
knowledge management
TQM
title_short The myth of TQM in knowledge management systems
title_full The myth of TQM in knowledge management systems
title_fullStr The myth of TQM in knowledge management systems
title_full_unstemmed The myth of TQM in knowledge management systems
title_sort The myth of TQM in knowledge management systems
author Costa, Gonçalo Jorge Morais da
author_facet Costa, Gonçalo Jorge Morais da
Rogerson, Simon
author_role author
author2 Rogerson, Simon
author2_role author
dc.contributor.author.fl_str_mv Costa, Gonçalo Jorge Morais da
Rogerson, Simon
dc.subject.por.fl_str_mv knowledge management
TQM
topic knowledge management
TQM
description The paper endeavours to debate the myth of total quality management (TQM) in knowledge management systems (KMS), i.e., the authors will demonstrate that KMS have not achieved total quality. The reasons for this claim are: (i) organisational knowledge management (OKM) (stricto sensu) comprises a blend between individual and collective sense making; (ii) their dialectic process raises ethical and social issues despite the context (more or less technological); (iii) quality is an ambiguous and subjective concept; and, (iv) total quality management is a philosophy of management (potential multiple interpretations). Through several empirical evidences from the first co-author PhD work and professional experiences, a novel framework will be proposed. Finally, this contribution argument will be divided into 5 sections: (i) the hierarchy of DIKW; (ii) knowledge management; (iii) total quality management; (iv) KMS versus TQM; and, (v) discussion.
publishDate 2014
dc.date.none.fl_str_mv 2014-07-04T11:18:09Z
2014-01-01T00:00:00Z
2014
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/11144/413
url http://hdl.handle.net/11144/413
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv University of Pierre and Marie Currie
publisher.none.fl_str_mv University of Pierre and Marie Currie
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv mluisa.alvim@gmail.com
_version_ 1817546638120452096