Satisfaction and loyalty in the all-inclusive system in Cape Verde
Autor(a) principal: | |
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Data de Publicação: | 2018 |
Outros Autores: | , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://tmstudies.net/index.php/ectms/article/view/959 |
Resumo: | The aim of this paper is to analyse satisfaction and loyalty in the All-Inclusive system in Cape Verde, one of the main destinations of sun and beach in Africa. The methodology used was based on surveys conducted with tourists. The data from this research have been analysed with SPSS 23 and AMOS IBM SPSS 23. The results of this research have shown that in order to achieve the loyalty of tourists, the role of both the agents and those responsible for the destination is very important; therefore, they should attract the tourist visitors with the right socio-demographic profile, and second, improve the knowledge and the attitude of the visitors regarding the different attractions of the "all-inclusive” system. Thus, the value perceived by the tourists has a bearing on satisfaction, helping to reinforce loyalty to the destination. |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Satisfaction and loyalty in the all-inclusive system in Cape VerdeAll-inclusive systemattitudeperceived valuesatisfactionloyaltystructural equationsCape Verde.The aim of this paper is to analyse satisfaction and loyalty in the All-Inclusive system in Cape Verde, one of the main destinations of sun and beach in Africa. The methodology used was based on surveys conducted with tourists. The data from this research have been analysed with SPSS 23 and AMOS IBM SPSS 23. The results of this research have shown that in order to achieve the loyalty of tourists, the role of both the agents and those responsible for the destination is very important; therefore, they should attract the tourist visitors with the right socio-demographic profile, and second, improve the knowledge and the attitude of the visitors regarding the different attractions of the "all-inclusive” system. Thus, the value perceived by the tourists has a bearing on satisfaction, helping to reinforce loyalty to the destination.University of Algarve2018-02-28info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/959Revista Encontros Científicos - Tourism & Management Studies; v. 14 (2018): Special Issue on Hospitality; 53-62Tourism & Management Studies; Vol. 14 (2018): Special Issue on Hospitality; 53-62Tourism & Management Studies; Vol. 14 (2018): Special Issue on Hospitality; 53-62Revista Encontros Científicos - Tourism & Management Studies; Vol. 14 (2018): Special Issue on Hospitality; 53-622182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/959https://tmstudies.net/index.php/ectms/article/view/959/2341Copyright (c) 2018 Tourism & Management Studiesinfo:eu-repo/semantics/openAccessJimber Del Rio, Juan AntonioPérez Gálvez, Jesus ClaudioOrgaz Agüera, FranciscoNavajas Romero, VirginiaLópez-Guzmán, Tomás2024-01-17T15:29:21Zoai:ojs.pkp.sfu.ca:article/959Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T00:56:25.945099Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Satisfaction and loyalty in the all-inclusive system in Cape Verde |
title |
Satisfaction and loyalty in the all-inclusive system in Cape Verde |
spellingShingle |
Satisfaction and loyalty in the all-inclusive system in Cape Verde Jimber Del Rio, Juan Antonio All-inclusive system attitude perceived value satisfaction loyalty structural equations Cape Verde. |
title_short |
Satisfaction and loyalty in the all-inclusive system in Cape Verde |
title_full |
Satisfaction and loyalty in the all-inclusive system in Cape Verde |
title_fullStr |
Satisfaction and loyalty in the all-inclusive system in Cape Verde |
title_full_unstemmed |
Satisfaction and loyalty in the all-inclusive system in Cape Verde |
title_sort |
Satisfaction and loyalty in the all-inclusive system in Cape Verde |
author |
Jimber Del Rio, Juan Antonio |
author_facet |
Jimber Del Rio, Juan Antonio Pérez Gálvez, Jesus Claudio Orgaz Agüera, Francisco Navajas Romero, Virginia López-Guzmán, Tomás |
author_role |
author |
author2 |
Pérez Gálvez, Jesus Claudio Orgaz Agüera, Francisco Navajas Romero, Virginia López-Guzmán, Tomás |
author2_role |
author author author author |
dc.contributor.author.fl_str_mv |
Jimber Del Rio, Juan Antonio Pérez Gálvez, Jesus Claudio Orgaz Agüera, Francisco Navajas Romero, Virginia López-Guzmán, Tomás |
dc.subject.por.fl_str_mv |
All-inclusive system attitude perceived value satisfaction loyalty structural equations Cape Verde. |
topic |
All-inclusive system attitude perceived value satisfaction loyalty structural equations Cape Verde. |
description |
The aim of this paper is to analyse satisfaction and loyalty in the All-Inclusive system in Cape Verde, one of the main destinations of sun and beach in Africa. The methodology used was based on surveys conducted with tourists. The data from this research have been analysed with SPSS 23 and AMOS IBM SPSS 23. The results of this research have shown that in order to achieve the loyalty of tourists, the role of both the agents and those responsible for the destination is very important; therefore, they should attract the tourist visitors with the right socio-demographic profile, and second, improve the knowledge and the attitude of the visitors regarding the different attractions of the "all-inclusive” system. Thus, the value perceived by the tourists has a bearing on satisfaction, helping to reinforce loyalty to the destination. |
publishDate |
2018 |
dc.date.none.fl_str_mv |
2018-02-28 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://tmstudies.net/index.php/ectms/article/view/959 |
url |
https://tmstudies.net/index.php/ectms/article/view/959 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://tmstudies.net/index.php/ectms/article/view/959 https://tmstudies.net/index.php/ectms/article/view/959/2341 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2018 Tourism & Management Studies info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2018 Tourism & Management Studies |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
University of Algarve |
publisher.none.fl_str_mv |
University of Algarve |
dc.source.none.fl_str_mv |
Revista Encontros Científicos - Tourism & Management Studies; v. 14 (2018): Special Issue on Hospitality; 53-62 Tourism & Management Studies; Vol. 14 (2018): Special Issue on Hospitality; 53-62 Tourism & Management Studies; Vol. 14 (2018): Special Issue on Hospitality; 53-62 Revista Encontros Científicos - Tourism & Management Studies; Vol. 14 (2018): Special Issue on Hospitality; 53-62 2182-8466 reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
|
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1799136449268809728 |