Website accessibility of travel agents: an evaluation using web diagnostic tools
Autor(a) principal: | |
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Data de Publicação: | 2020 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10773/33662 |
Resumo: | Travel agents (TA) play an important role in the tourism system, providing information and intermediating the purchase of tourism products. The relevance of these players is higher to the accessible tourism market, due to the various environmental, attitudinal and informational constraints that people with disabilities (PwD) face in carrying out a tourism trip. To overcome some of the information constraints, communication channels, such as websites, used by TA, should be accessible for all people, regardless of their psychological and physical abilities. To accomplish this aim, in this study the website accessibility of (TA) located in the Central Region of Portugal was examined. Based on the Web Content Accessibility Guidelines (WCAG) 2.0, a sample of 182 websites was analyzed, considering the three-conformance level of WCAG (A, AA and AAA) and using two automatic evaluation tools (AccessMonitor and “Test de Accesibilidade Web”—TAW). Results show that the websites of TA reveal several problems in relation to accessibility, particularly in the basic accessibility requirements (level A of the WCAG). Moreover, several problems were identified, mainly in the perceivable and robust principals. The paper ends with some guidelines to increase the level of web accessibility of TA. |
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Website accessibility of travel agents: an evaluation using web diagnostic toolsTravel agenciesAccessible tourismPeople with disabilitiesWeb accessibilityTravel agents (TA) play an important role in the tourism system, providing information and intermediating the purchase of tourism products. The relevance of these players is higher to the accessible tourism market, due to the various environmental, attitudinal and informational constraints that people with disabilities (PwD) face in carrying out a tourism trip. To overcome some of the information constraints, communication channels, such as websites, used by TA, should be accessible for all people, regardless of their psychological and physical abilities. To accomplish this aim, in this study the website accessibility of (TA) located in the Central Region of Portugal was examined. Based on the Web Content Accessibility Guidelines (WCAG) 2.0, a sample of 182 websites was analyzed, considering the three-conformance level of WCAG (A, AA and AAA) and using two automatic evaluation tools (AccessMonitor and “Test de Accesibilidade Web”—TAW). Results show that the websites of TA reveal several problems in relation to accessibility, particularly in the basic accessibility requirements (level A of the WCAG). Moreover, several problems were identified, mainly in the perceivable and robust principals. The paper ends with some guidelines to increase the level of web accessibility of TA.Universitat Politecnica de Catalunya2022-04-11T16:43:41Z2020-11-30T00:00:00Z2020-11-30info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10773/33662eng2013-708710.17411/jacces.v10i2.277Eusébio, CelesteSilveiro, AndréTeixeira, Leonorinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-05-06T04:36:45Zoai:ria.ua.pt:10773/33662Portal AgregadorONGhttps://www.rcaap.pt/oai/openairemluisa.alvim@gmail.comopendoar:71602024-05-06T04:36:45Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Website accessibility of travel agents: an evaluation using web diagnostic tools |
title |
Website accessibility of travel agents: an evaluation using web diagnostic tools |
spellingShingle |
Website accessibility of travel agents: an evaluation using web diagnostic tools Eusébio, Celeste Travel agencies Accessible tourism People with disabilities Web accessibility |
title_short |
Website accessibility of travel agents: an evaluation using web diagnostic tools |
title_full |
Website accessibility of travel agents: an evaluation using web diagnostic tools |
title_fullStr |
Website accessibility of travel agents: an evaluation using web diagnostic tools |
title_full_unstemmed |
Website accessibility of travel agents: an evaluation using web diagnostic tools |
title_sort |
Website accessibility of travel agents: an evaluation using web diagnostic tools |
author |
Eusébio, Celeste |
author_facet |
Eusébio, Celeste Silveiro, André Teixeira, Leonor |
author_role |
author |
author2 |
Silveiro, André Teixeira, Leonor |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Eusébio, Celeste Silveiro, André Teixeira, Leonor |
dc.subject.por.fl_str_mv |
Travel agencies Accessible tourism People with disabilities Web accessibility |
topic |
Travel agencies Accessible tourism People with disabilities Web accessibility |
description |
Travel agents (TA) play an important role in the tourism system, providing information and intermediating the purchase of tourism products. The relevance of these players is higher to the accessible tourism market, due to the various environmental, attitudinal and informational constraints that people with disabilities (PwD) face in carrying out a tourism trip. To overcome some of the information constraints, communication channels, such as websites, used by TA, should be accessible for all people, regardless of their psychological and physical abilities. To accomplish this aim, in this study the website accessibility of (TA) located in the Central Region of Portugal was examined. Based on the Web Content Accessibility Guidelines (WCAG) 2.0, a sample of 182 websites was analyzed, considering the three-conformance level of WCAG (A, AA and AAA) and using two automatic evaluation tools (AccessMonitor and “Test de Accesibilidade Web”—TAW). Results show that the websites of TA reveal several problems in relation to accessibility, particularly in the basic accessibility requirements (level A of the WCAG). Moreover, several problems were identified, mainly in the perceivable and robust principals. The paper ends with some guidelines to increase the level of web accessibility of TA. |
publishDate |
2020 |
dc.date.none.fl_str_mv |
2020-11-30T00:00:00Z 2020-11-30 2022-04-11T16:43:41Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10773/33662 |
url |
http://hdl.handle.net/10773/33662 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
2013-7087 10.17411/jacces.v10i2.277 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universitat Politecnica de Catalunya |
publisher.none.fl_str_mv |
Universitat Politecnica de Catalunya |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
mluisa.alvim@gmail.com |
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1817543806870880256 |