Updating Bem-me-ker : an user-centred approach to redesigning an onboarding application for cancer patients

Detalhes bibliográficos
Autor(a) principal: Ferraz, Inês
Data de Publicação: 2020
Outros Autores: Reis, Marta, Cardoso, Pedro Jorge Couto, Sousa, Andreia Pinto de, Giesteira, Bruno, Melo, Ricardo
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10437/12639
Resumo: This paper presents the research and development of a redesign of Bem-me-ker – an application of the Portuguese Oncology Institute (IPO) of Porto. For this project, we resorted to a user-centric methodology featuring a survey of the current market and the context of the digital health industry, interviews and usability tests with patients, caregivers and stakeholders. Such user-centric methodology proved to be efficient in responding to their needs, with satisfactory results. Its contributions are focused on the incorporation of the concept of patient navigation into the design of an onboarding application, transforming it into a virtual manager of the disease for cancer patients, and with the ultimate goal to improve their wellbeing and quality-of-life. We see that this approach is also capable of being adjusted to the needs of other institutions and patients, thus contributing to the improvement of the national health service, providing digitally optimized information to citizens. Keywords: eHealth, mHealth, interaction design, cancer, onboarding, chatbot
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spelling Updating Bem-me-ker : an user-centred approach to redesigning an onboarding application for cancer patientsSAÚDEE-HEALTHCAREDESIGN DE INTERAÇÃOCANCROHEALTHE-HEALTHCAREINTERACTION DESIGNCANCERThis paper presents the research and development of a redesign of Bem-me-ker – an application of the Portuguese Oncology Institute (IPO) of Porto. For this project, we resorted to a user-centric methodology featuring a survey of the current market and the context of the digital health industry, interviews and usability tests with patients, caregivers and stakeholders. Such user-centric methodology proved to be efficient in responding to their needs, with satisfactory results. Its contributions are focused on the incorporation of the concept of patient navigation into the design of an onboarding application, transforming it into a virtual manager of the disease for cancer patients, and with the ultimate goal to improve their wellbeing and quality-of-life. We see that this approach is also capable of being adjusted to the needs of other institutions and patients, thus contributing to the improvement of the national health service, providing digitally optimized information to citizens. Keywords: eHealth, mHealth, interaction design, cancer, onboarding, chatbotUniversidade de Aveiro2022-02-10T17:44:24Z2020-01-01T00:00:00Z2020info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10437/12639eng2184-3120Ferraz, InêsReis, MartaCardoso, Pedro Jorge CoutoSousa, Andreia Pinto deGiesteira, BrunoMelo, Ricardoinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-03-09T14:05:21Zoai:recil.ensinolusofona.pt:10437/12639Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T17:13:07.420989Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Updating Bem-me-ker : an user-centred approach to redesigning an onboarding application for cancer patients
title Updating Bem-me-ker : an user-centred approach to redesigning an onboarding application for cancer patients
spellingShingle Updating Bem-me-ker : an user-centred approach to redesigning an onboarding application for cancer patients
Ferraz, Inês
SAÚDE
E-HEALTHCARE
DESIGN DE INTERAÇÃO
CANCRO
HEALTH
E-HEALTHCARE
INTERACTION DESIGN
CANCER
title_short Updating Bem-me-ker : an user-centred approach to redesigning an onboarding application for cancer patients
title_full Updating Bem-me-ker : an user-centred approach to redesigning an onboarding application for cancer patients
title_fullStr Updating Bem-me-ker : an user-centred approach to redesigning an onboarding application for cancer patients
title_full_unstemmed Updating Bem-me-ker : an user-centred approach to redesigning an onboarding application for cancer patients
title_sort Updating Bem-me-ker : an user-centred approach to redesigning an onboarding application for cancer patients
author Ferraz, Inês
author_facet Ferraz, Inês
Reis, Marta
Cardoso, Pedro Jorge Couto
Sousa, Andreia Pinto de
Giesteira, Bruno
Melo, Ricardo
author_role author
author2 Reis, Marta
Cardoso, Pedro Jorge Couto
Sousa, Andreia Pinto de
Giesteira, Bruno
Melo, Ricardo
author2_role author
author
author
author
author
dc.contributor.author.fl_str_mv Ferraz, Inês
Reis, Marta
Cardoso, Pedro Jorge Couto
Sousa, Andreia Pinto de
Giesteira, Bruno
Melo, Ricardo
dc.subject.por.fl_str_mv SAÚDE
E-HEALTHCARE
DESIGN DE INTERAÇÃO
CANCRO
HEALTH
E-HEALTHCARE
INTERACTION DESIGN
CANCER
topic SAÚDE
E-HEALTHCARE
DESIGN DE INTERAÇÃO
CANCRO
HEALTH
E-HEALTHCARE
INTERACTION DESIGN
CANCER
description This paper presents the research and development of a redesign of Bem-me-ker – an application of the Portuguese Oncology Institute (IPO) of Porto. For this project, we resorted to a user-centric methodology featuring a survey of the current market and the context of the digital health industry, interviews and usability tests with patients, caregivers and stakeholders. Such user-centric methodology proved to be efficient in responding to their needs, with satisfactory results. Its contributions are focused on the incorporation of the concept of patient navigation into the design of an onboarding application, transforming it into a virtual manager of the disease for cancer patients, and with the ultimate goal to improve their wellbeing and quality-of-life. We see that this approach is also capable of being adjusted to the needs of other institutions and patients, thus contributing to the improvement of the national health service, providing digitally optimized information to citizens. Keywords: eHealth, mHealth, interaction design, cancer, onboarding, chatbot
publishDate 2020
dc.date.none.fl_str_mv 2020-01-01T00:00:00Z
2020
2022-02-10T17:44:24Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10437/12639
url http://hdl.handle.net/10437/12639
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 2184-3120
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade de Aveiro
publisher.none.fl_str_mv Universidade de Aveiro
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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