Feeling better while waiting: hospital lobby in Portugal and South Korea

Detalhes bibliográficos
Autor(a) principal: Loureiro, S. M. C.
Data de Publicação: 2015
Outros Autores: Sarmento , E. M., Lopes, R., Jin, K. N.
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10071/12851
Resumo: This study aims to explore the effect of three factors of Servicescape on customers’ emotion, perceived quality and image. The proposed model was tested in medical tourism context in Portugal and S. Korea, using a sample of 359fully completed questionnaires. Findings reveal that ambient and design are the most important factors in formation Servicescape itself in the case of Portugal hospitals and design and social factors in the case of S. Korea hospitals. Servicescape is an effective antecedent of customer image, perceived quality and pleasure-feeling. Finally, the article also provides managerial implications and suggests avenues for further research.
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spelling Feeling better while waiting: hospital lobby in Portugal and South KoreaAmbient factorDesign factorSocial factorPerceived qualityPleasurefeelingMedical tourismThis study aims to explore the effect of three factors of Servicescape on customers’ emotion, perceived quality and image. The proposed model was tested in medical tourism context in Portugal and S. Korea, using a sample of 359fully completed questionnaires. Findings reveal that ambient and design are the most important factors in formation Servicescape itself in the case of Portugal hospitals and design and social factors in the case of S. Korea hospitals. Servicescape is an effective antecedent of customer image, perceived quality and pleasure-feeling. Finally, the article also provides managerial implications and suggests avenues for further research.MAG Scholar2017-04-07T15:46:45Z2015-01-01T00:00:00Z20152019-05-16T13:22:02Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/12851eng2463-452210.14707/ajbr.150017Loureiro, S. M. C.Sarmento , E. M.Lopes, R.Jin, K. N.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-07-07T02:37:45Zoai:repositorio.iscte-iul.pt:10071/12851Portal AgregadorONGhttps://www.rcaap.pt/oai/openairemluisa.alvim@gmail.comopendoar:71602024-07-07T02:37:45Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Feeling better while waiting: hospital lobby in Portugal and South Korea
title Feeling better while waiting: hospital lobby in Portugal and South Korea
spellingShingle Feeling better while waiting: hospital lobby in Portugal and South Korea
Loureiro, S. M. C.
Ambient factor
Design factor
Social factor
Perceived quality
Pleasurefeeling
Medical tourism
title_short Feeling better while waiting: hospital lobby in Portugal and South Korea
title_full Feeling better while waiting: hospital lobby in Portugal and South Korea
title_fullStr Feeling better while waiting: hospital lobby in Portugal and South Korea
title_full_unstemmed Feeling better while waiting: hospital lobby in Portugal and South Korea
title_sort Feeling better while waiting: hospital lobby in Portugal and South Korea
author Loureiro, S. M. C.
author_facet Loureiro, S. M. C.
Sarmento , E. M.
Lopes, R.
Jin, K. N.
author_role author
author2 Sarmento , E. M.
Lopes, R.
Jin, K. N.
author2_role author
author
author
dc.contributor.author.fl_str_mv Loureiro, S. M. C.
Sarmento , E. M.
Lopes, R.
Jin, K. N.
dc.subject.por.fl_str_mv Ambient factor
Design factor
Social factor
Perceived quality
Pleasurefeeling
Medical tourism
topic Ambient factor
Design factor
Social factor
Perceived quality
Pleasurefeeling
Medical tourism
description This study aims to explore the effect of three factors of Servicescape on customers’ emotion, perceived quality and image. The proposed model was tested in medical tourism context in Portugal and S. Korea, using a sample of 359fully completed questionnaires. Findings reveal that ambient and design are the most important factors in formation Servicescape itself in the case of Portugal hospitals and design and social factors in the case of S. Korea hospitals. Servicescape is an effective antecedent of customer image, perceived quality and pleasure-feeling. Finally, the article also provides managerial implications and suggests avenues for further research.
publishDate 2015
dc.date.none.fl_str_mv 2015-01-01T00:00:00Z
2015
2017-04-07T15:46:45Z
2019-05-16T13:22:02Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10071/12851
url http://hdl.handle.net/10071/12851
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 2463-4522
10.14707/ajbr.150017
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv MAG Scholar
publisher.none.fl_str_mv MAG Scholar
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv mluisa.alvim@gmail.com
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