Implementation plan of advanced access for the ear nose and throat department at a public portuguese hospital

Detalhes bibliográficos
Autor(a) principal: Silva, Diogo Albuquerque Veiga da
Data de Publicação: 2023
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10071/29494
Resumo: Today's healthcare landscape grapples with the challenge of timely access and operational efficiency. The Ear, Nose, and Throat (ENT) department of the hospital in study faces these and other obstacles, such as high no-show rates and operational inefficiencies. High no-show rates disrupt patient care and leave resources underused, while low operational efficiency extends lead time and compromised continuity of care. To address these issues, a literature review was conducted, as well as interviews with some professionals of the department in study. A problem-solving methodology was used, in which the situation was diagnosed and then solutions were proposed to solve the problem. This thesis proposes an adapted Advanced Access implementation in the ENT department. It aims to enhance patient care and operational efficiency. By exploring this subject and implementing Advanced Access, this study contributes insights to elevate patient care and operational effectiveness in healthcare in the department in study.
id RCAP_1c254e810a02a150b6377e728cbb56e2
oai_identifier_str oai:repositorio.iscte-iul.pt:10071/29494
network_acronym_str RCAP
network_name_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository_id_str 7160
spelling Implementation plan of advanced access for the ear nose and throat department at a public portuguese hospitalAdvance accessTelemedicinaTipos de agendamento de consultasTelemedicineAppointment scheduling typesToday's healthcare landscape grapples with the challenge of timely access and operational efficiency. The Ear, Nose, and Throat (ENT) department of the hospital in study faces these and other obstacles, such as high no-show rates and operational inefficiencies. High no-show rates disrupt patient care and leave resources underused, while low operational efficiency extends lead time and compromised continuity of care. To address these issues, a literature review was conducted, as well as interviews with some professionals of the department in study. A problem-solving methodology was used, in which the situation was diagnosed and then solutions were proposed to solve the problem. This thesis proposes an adapted Advanced Access implementation in the ENT department. It aims to enhance patient care and operational efficiency. By exploring this subject and implementing Advanced Access, this study contributes insights to elevate patient care and operational effectiveness in healthcare in the department in study.O atual senário da saúde enfrenta o desafio de fornecer acesso atempado e eficiente a nível operacional. O departamento de Otorrinolaringologia enfrenta esses e outros problemas, como altas taxas de não comparecimento e ineficiência operacional. As altas taxas de não comparecimento prejudicam o atendimento ao paciente e levam a subutilização de recursos, enquanto a baixa eficiência operacional aumenta o tempo de espera e compromete a continuidade de cuidados. Para abordar essas questões, foi realizada uma revisão da literatura, bem como entrevistas com alguns profissionais do departamento em estudo. Foi utilizada uma metodologia de resolução de problemas, na qual a situação foi diagnosticada e, em seguida, propostas soluções para resolver o problema. Esta tese propõe uma implementação adaptada de Advance Access no departamento de Otorrinolaringologia. Tem como objetivo melhorar o atendimento ao paciente e a eficiência operacional O objetivo é melhorar o atendimento ao paciente e a eficiência operacional. Ao explorar este assunto e implementar o Acesso Avançado, este estudo contribui com insights para elevar o atendimento ao paciente e a eficácia operacional em cuidados de saúde no departamento em estudo.2023-10-30T13:51:21Z2023-09-26T00:00:00Z2023-09-262023-08info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10071/29494TID:203372590engSilva, Diogo Albuquerque Veiga dainfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:47:22Zoai:repositorio.iscte-iul.pt:10071/29494Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:22:56.896048Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Implementation plan of advanced access for the ear nose and throat department at a public portuguese hospital
title Implementation plan of advanced access for the ear nose and throat department at a public portuguese hospital
spellingShingle Implementation plan of advanced access for the ear nose and throat department at a public portuguese hospital
Silva, Diogo Albuquerque Veiga da
Advance access
Telemedicina
Tipos de agendamento de consultas
Telemedicine
Appointment scheduling types
title_short Implementation plan of advanced access for the ear nose and throat department at a public portuguese hospital
title_full Implementation plan of advanced access for the ear nose and throat department at a public portuguese hospital
title_fullStr Implementation plan of advanced access for the ear nose and throat department at a public portuguese hospital
title_full_unstemmed Implementation plan of advanced access for the ear nose and throat department at a public portuguese hospital
title_sort Implementation plan of advanced access for the ear nose and throat department at a public portuguese hospital
author Silva, Diogo Albuquerque Veiga da
author_facet Silva, Diogo Albuquerque Veiga da
author_role author
dc.contributor.author.fl_str_mv Silva, Diogo Albuquerque Veiga da
dc.subject.por.fl_str_mv Advance access
Telemedicina
Tipos de agendamento de consultas
Telemedicine
Appointment scheduling types
topic Advance access
Telemedicina
Tipos de agendamento de consultas
Telemedicine
Appointment scheduling types
description Today's healthcare landscape grapples with the challenge of timely access and operational efficiency. The Ear, Nose, and Throat (ENT) department of the hospital in study faces these and other obstacles, such as high no-show rates and operational inefficiencies. High no-show rates disrupt patient care and leave resources underused, while low operational efficiency extends lead time and compromised continuity of care. To address these issues, a literature review was conducted, as well as interviews with some professionals of the department in study. A problem-solving methodology was used, in which the situation was diagnosed and then solutions were proposed to solve the problem. This thesis proposes an adapted Advanced Access implementation in the ENT department. It aims to enhance patient care and operational efficiency. By exploring this subject and implementing Advanced Access, this study contributes insights to elevate patient care and operational effectiveness in healthcare in the department in study.
publishDate 2023
dc.date.none.fl_str_mv 2023-10-30T13:51:21Z
2023-09-26T00:00:00Z
2023-09-26
2023-08
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10071/29494
TID:203372590
url http://hdl.handle.net/10071/29494
identifier_str_mv TID:203372590
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
_version_ 1799134791199621120

Registros relacionados