Satisfaction with nursing care in drug users: the evolution of a scale

• Autor(a) principal: Seabra, Paulo Rosário Carvalho
• Data de Publicação: 2017
• Outros Autores: Sá, Luis Octávio, Amendoeira, José Joaquim Penedos, Ribeiro, Ana Leonor
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10400.14/33587
• topic: Substance-related disorders; Nursing; Patient satisfaction; Mental health; Working conditions; Transtornos relacionados ao uso de substâncias; Enfermagem; Satisfação do paciente; Saúde mental; Condições de trabalho

Objectives: To identify the degree of satisfaction with nursing care, the significant variables and contribute to the evolution of the scale. Methods: Descriptive, correlational, cross study, with 180 drug users. Data collected using the scale called "Satisfaction of users with the Nursing Health Center26", between February and December 2012 in three treatment units in the region of Lisbon and Vale do Tejo, Portugal. Results: Users indicated 83.3% satisfaction. The dimension "Information individualization" was the most marked (98.5%). The more stability in the programs, abstinence from stimulants and benzodiazepines and more nursing interventions, the greater the satisfaction. Better working conditions, specializing in mental health, younger ages and less experience of nurses also contributed to satisfaction. Four items of the scale were extracted, assuming new SUCECS22 designation. Conclusions: Satisfaction was high, influenced by structural variables of users, nurses and working conditions. The scale has proved suitable for assessment in this population.