Value-in-use in a B2B food service logistic context
Autor(a) principal: | |
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Data de Publicação: | 2015 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://tmstudies.net/index.php/ectms/article/view/769 |
Resumo: | The main objective of this research is to understand the way a provider participates and contributes in the value co-creation process and identify the drivers that contribute to it. Given the nature of the phenomena under study a qualitative research approach was chosen to conduct this study. To reach a deep understanding about the phenomena in the B2B empirical context where it takes place, a case study was conducted and data was collected through semi-structured interviews to key informants involved in the process. A link between value-in-use dimensions emerged suggesting the importance to the logistic provider to adapt its operation and internal organization in order to better contribute to the value creation process. The mechanisms that influence the experience lived by the logistic provider’s customer were identified and point to the importance of interactions and building a strong relationship in order to create a trust and collaborative environment between companies. |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Value-in-use in a B2B food service logistic contextValue-in-use, value co-creation, service experience, logistic providers.The main objective of this research is to understand the way a provider participates and contributes in the value co-creation process and identify the drivers that contribute to it. Given the nature of the phenomena under study a qualitative research approach was chosen to conduct this study. To reach a deep understanding about the phenomena in the B2B empirical context where it takes place, a case study was conducted and data was collected through semi-structured interviews to key informants involved in the process. A link between value-in-use dimensions emerged suggesting the importance to the logistic provider to adapt its operation and internal organization in order to better contribute to the value creation process. The mechanisms that influence the experience lived by the logistic provider’s customer were identified and point to the importance of interactions and building a strong relationship in order to create a trust and collaborative environment between companies.University of Algarve2015-03-10T00:00:00Zjournal articlejournal articlejournal articleinfo:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/769oai:ojs.pkp.sfu.ca:article/769Revista Encontros Científicos - Tourism & Management Studies; Vol 11, No 1 (2015); 146-152Tourism & Management Studies; Vol 11, No 1 (2015); 146-152Tourism & Management Studies; Vol 11, No 1 (2015); 146-152Revista Encontros Científicos - Tourism & Management Studies; Vol 11, No 1 (2015); 146-1522182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/769https://tmstudies.net/index.php/ectms/article/view/769/1293Copyright (c) 2016 Tourism & Management Studieshttp://creativecommons.org/licenses/by-nc-nd/4.0info:eu-repo/semantics/openAccessFerreira, Luís Miguel de CastroMenezes, João2022-10-05T04:16:55ZPortal AgregadorONG |
dc.title.none.fl_str_mv |
Value-in-use in a B2B food service logistic context |
title |
Value-in-use in a B2B food service logistic context |
spellingShingle |
Value-in-use in a B2B food service logistic context Ferreira, Luís Miguel de Castro Value-in-use, value co-creation, service experience, logistic providers. |
title_short |
Value-in-use in a B2B food service logistic context |
title_full |
Value-in-use in a B2B food service logistic context |
title_fullStr |
Value-in-use in a B2B food service logistic context |
title_full_unstemmed |
Value-in-use in a B2B food service logistic context |
title_sort |
Value-in-use in a B2B food service logistic context |
author |
Ferreira, Luís Miguel de Castro |
author_facet |
Ferreira, Luís Miguel de Castro Menezes, João |
author_role |
author |
author2 |
Menezes, João |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Ferreira, Luís Miguel de Castro Menezes, João |
dc.subject.por.fl_str_mv |
Value-in-use, value co-creation, service experience, logistic providers. |
topic |
Value-in-use, value co-creation, service experience, logistic providers. |
description |
The main objective of this research is to understand the way a provider participates and contributes in the value co-creation process and identify the drivers that contribute to it. Given the nature of the phenomena under study a qualitative research approach was chosen to conduct this study. To reach a deep understanding about the phenomena in the B2B empirical context where it takes place, a case study was conducted and data was collected through semi-structured interviews to key informants involved in the process. A link between value-in-use dimensions emerged suggesting the importance to the logistic provider to adapt its operation and internal organization in order to better contribute to the value creation process. The mechanisms that influence the experience lived by the logistic provider’s customer were identified and point to the importance of interactions and building a strong relationship in order to create a trust and collaborative environment between companies. |
publishDate |
2015 |
dc.date.none.fl_str_mv |
2015-03-10T00:00:00Z |
dc.type.driver.fl_str_mv |
journal article journal article journal article info:eu-repo/semantics/article |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://tmstudies.net/index.php/ectms/article/view/769 oai:ojs.pkp.sfu.ca:article/769 |
url |
https://tmstudies.net/index.php/ectms/article/view/769 |
identifier_str_mv |
oai:ojs.pkp.sfu.ca:article/769 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://tmstudies.net/index.php/ectms/article/view/769 https://tmstudies.net/index.php/ectms/article/view/769/1293 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2016 Tourism & Management Studies http://creativecommons.org/licenses/by-nc-nd/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2016 Tourism & Management Studies http://creativecommons.org/licenses/by-nc-nd/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
University of Algarve |
publisher.none.fl_str_mv |
University of Algarve |
dc.source.none.fl_str_mv |
Revista Encontros Científicos - Tourism & Management Studies; Vol 11, No 1 (2015); 146-152 Tourism & Management Studies; Vol 11, No 1 (2015); 146-152 Tourism & Management Studies; Vol 11, No 1 (2015); 146-152 Revista Encontros Científicos - Tourism & Management Studies; Vol 11, No 1 (2015); 146-152 2182-8466 reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
|
repository.mail.fl_str_mv |
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_version_ |
1777301378706702336 |