Effects of in-flight ambience, space and staff on relationship quality and behavioural intentions of air passengers: The moderator role of mindfulness

Detalhes bibliográficos
Autor(a) principal: Fialho, Ana Filipa Luís
Data de Publicação: 2015
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10071/11694
Resumo: This research was developed to explore the moderator role of mindfulness on relationship quality and aircraft characteristics. The influence of in-flight ambience, space and staff on relationship quality was also analysed. Overall, the findings of this research indicated that the role of mindfulness seems to be more effective on trust and satisfaction. Also, staff that as far as we know is an element introduced in this study but not explored in past research, seems to be an important factor on regular airlines, whereas on low cost airlines the impact of ambience seem to be more significant. Additionally, mediating impacts of some variables were found. This research also provides implications, limitations and further research.
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spelling Effects of in-flight ambience, space and staff on relationship quality and behavioural intentions of air passengers: The moderator role of mindfulnessMarketingAirlinesRelationship qualityMindfulnessCompanhia aérea -- AirlineRelação de qualidadeThis research was developed to explore the moderator role of mindfulness on relationship quality and aircraft characteristics. The influence of in-flight ambience, space and staff on relationship quality was also analysed. Overall, the findings of this research indicated that the role of mindfulness seems to be more effective on trust and satisfaction. Also, staff that as far as we know is an element introduced in this study but not explored in past research, seems to be an important factor on regular airlines, whereas on low cost airlines the impact of ambience seem to be more significant. Additionally, mediating impacts of some variables were found. This research also provides implications, limitations and further research.Este estudo foi desenvolvido com o objectivo de explorar o papel moderador do mindfulness na relação de qualidade e caracteristicas de aviões. A influência do ambinte do voo, o espaço e staff na relação de qualidade também foi analisada. De uma forma geral, os resultados deste estudo indicam que o papel do mindfulness parece ter mais influência na confiança e na satisfação. Além disso, o staff que até ao que sabemos é um elemento introduzido neste estudo pouco explorado em estudos existentes, parece ser um factor importante nas companhias aéreas regulares, enquanto o ambiente parece ser mais significativo nas companhias low cost. Adicionalmente, o efeito mediador de algumas variáveis também foi encontrado. Por fim, este estudo propõe implicações, limitações e sugestões para futuros estudos.2016-07-08T11:14:34Z2015-01-01T00:00:00Z20152015-10info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfapplication/octet-streamhttp://hdl.handle.net/10071/11694TID:201210720engFialho, Ana Filipa Luísinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:31:44Zoai:repositorio.iscte-iul.pt:10071/11694Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:14:16.833979Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Effects of in-flight ambience, space and staff on relationship quality and behavioural intentions of air passengers: The moderator role of mindfulness
title Effects of in-flight ambience, space and staff on relationship quality and behavioural intentions of air passengers: The moderator role of mindfulness
spellingShingle Effects of in-flight ambience, space and staff on relationship quality and behavioural intentions of air passengers: The moderator role of mindfulness
Fialho, Ana Filipa Luís
Marketing
Airlines
Relationship quality
Mindfulness
Companhia aérea -- Airline
Relação de qualidade
title_short Effects of in-flight ambience, space and staff on relationship quality and behavioural intentions of air passengers: The moderator role of mindfulness
title_full Effects of in-flight ambience, space and staff on relationship quality and behavioural intentions of air passengers: The moderator role of mindfulness
title_fullStr Effects of in-flight ambience, space and staff on relationship quality and behavioural intentions of air passengers: The moderator role of mindfulness
title_full_unstemmed Effects of in-flight ambience, space and staff on relationship quality and behavioural intentions of air passengers: The moderator role of mindfulness
title_sort Effects of in-flight ambience, space and staff on relationship quality and behavioural intentions of air passengers: The moderator role of mindfulness
author Fialho, Ana Filipa Luís
author_facet Fialho, Ana Filipa Luís
author_role author
dc.contributor.author.fl_str_mv Fialho, Ana Filipa Luís
dc.subject.por.fl_str_mv Marketing
Airlines
Relationship quality
Mindfulness
Companhia aérea -- Airline
Relação de qualidade
topic Marketing
Airlines
Relationship quality
Mindfulness
Companhia aérea -- Airline
Relação de qualidade
description This research was developed to explore the moderator role of mindfulness on relationship quality and aircraft characteristics. The influence of in-flight ambience, space and staff on relationship quality was also analysed. Overall, the findings of this research indicated that the role of mindfulness seems to be more effective on trust and satisfaction. Also, staff that as far as we know is an element introduced in this study but not explored in past research, seems to be an important factor on regular airlines, whereas on low cost airlines the impact of ambience seem to be more significant. Additionally, mediating impacts of some variables were found. This research also provides implications, limitations and further research.
publishDate 2015
dc.date.none.fl_str_mv 2015-01-01T00:00:00Z
2015
2015-10
2016-07-08T11:14:34Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10071/11694
TID:201210720
url http://hdl.handle.net/10071/11694
identifier_str_mv TID:201210720
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/octet-stream
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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