The implementation of the Spa Select System : coming to grips with the cog in the machine
Autor(a) principal: | |
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Data de Publicação: | 2010 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10400.5/24705 |
Resumo: | This paper illustrates the tribulations of implementing a technology-based system to aid management of information at a Spa and a Salon. While the implementation may itself appear to be rather simplistic, a number of issues of concern emerge. These range from inadequate planning, inability to define organizational processes, and resistance to change due to poor management of user skills and interests. While the organization eventually achieved the investment objective it had set out for itself, the process of implementation was riddled with problems—disgruntled employees, unfair compensation plans and a general discontentment with the system. The paper contextualizes a range of issues related to information management and how a technological solution resulted in resistance to change and business process management challenges. |
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The implementation of the Spa Select System : coming to grips with the cog in the machineInformation Management ChallengeTechnology-Based System ImplementationResistance to ChangeBusiness Process ManagementThis paper illustrates the tribulations of implementing a technology-based system to aid management of information at a Spa and a Salon. While the implementation may itself appear to be rather simplistic, a number of issues of concern emerge. These range from inadequate planning, inability to define organizational processes, and resistance to change due to poor management of user skills and interests. While the organization eventually achieved the investment objective it had set out for itself, the process of implementation was riddled with problems—disgruntled employees, unfair compensation plans and a general discontentment with the system. The paper contextualizes a range of issues related to information management and how a technological solution resulted in resistance to change and business process management challenges.ElsevierRepositório da Universidade de LisboaDhillon, GurpreetCaldeira, Mário2022-06-28T15:24:15Z20102010-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.5/24705engDhillon, Gurpreet and Mário Caldeira.(2010). "The implementation of the Spa Select System: coming to grips with the cog in the machine." International journal of information management, Vol. 30, no. 1: pp. 38-46.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-03-06T14:54:19Zoai:www.repository.utl.pt:10400.5/24705Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T17:08:41.401811Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
The implementation of the Spa Select System : coming to grips with the cog in the machine |
title |
The implementation of the Spa Select System : coming to grips with the cog in the machine |
spellingShingle |
The implementation of the Spa Select System : coming to grips with the cog in the machine Dhillon, Gurpreet Information Management Challenge Technology-Based System Implementation Resistance to Change Business Process Management |
title_short |
The implementation of the Spa Select System : coming to grips with the cog in the machine |
title_full |
The implementation of the Spa Select System : coming to grips with the cog in the machine |
title_fullStr |
The implementation of the Spa Select System : coming to grips with the cog in the machine |
title_full_unstemmed |
The implementation of the Spa Select System : coming to grips with the cog in the machine |
title_sort |
The implementation of the Spa Select System : coming to grips with the cog in the machine |
author |
Dhillon, Gurpreet |
author_facet |
Dhillon, Gurpreet Caldeira, Mário |
author_role |
author |
author2 |
Caldeira, Mário |
author2_role |
author |
dc.contributor.none.fl_str_mv |
Repositório da Universidade de Lisboa |
dc.contributor.author.fl_str_mv |
Dhillon, Gurpreet Caldeira, Mário |
dc.subject.por.fl_str_mv |
Information Management Challenge Technology-Based System Implementation Resistance to Change Business Process Management |
topic |
Information Management Challenge Technology-Based System Implementation Resistance to Change Business Process Management |
description |
This paper illustrates the tribulations of implementing a technology-based system to aid management of information at a Spa and a Salon. While the implementation may itself appear to be rather simplistic, a number of issues of concern emerge. These range from inadequate planning, inability to define organizational processes, and resistance to change due to poor management of user skills and interests. While the organization eventually achieved the investment objective it had set out for itself, the process of implementation was riddled with problems—disgruntled employees, unfair compensation plans and a general discontentment with the system. The paper contextualizes a range of issues related to information management and how a technological solution resulted in resistance to change and business process management challenges. |
publishDate |
2010 |
dc.date.none.fl_str_mv |
2010 2010-01-01T00:00:00Z 2022-06-28T15:24:15Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10400.5/24705 |
url |
http://hdl.handle.net/10400.5/24705 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
Dhillon, Gurpreet and Mário Caldeira.(2010). "The implementation of the Spa Select System: coming to grips with the cog in the machine." International journal of information management, Vol. 30, no. 1: pp. 38-46. |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Elsevier |
publisher.none.fl_str_mv |
Elsevier |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799131181375029248 |