Transportation Risk Management Approach in a food company: A Business Continuity Plan

• Autor(a) principal: Sobreiro, David Luís Ischen Arez
• Data de Publicação: 2022
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10362/159692
• topic: Business continuity; Transportation risk management; Business continuity plan; Transportation risks; Domínio/Área Científica::Engenharia e Tecnologia::Outras Engenharias e Tecnologias

Transportation is an essential aspect to fast-moving consumer goods supply chains. The risks associated with transport operations are of great concern when trying to ensure business continuity of a company. The dissertation is based on the Distribution & Export Business Unit at Kraft Heinz inter-national, which ships to over 25 countries in Eastern Europe, and also to the US and Israel. The complex logistics system that goes into planning transportation for so many countries makes it so that risks within transportation are highly present. The main identified issue at the case study organization was the lack of a structured approach towards transportation risk manage-ment. Most of the contingency measures applied by the company to act on these risks are of a reactive nature instead of proactive. The goal of this research is to create such structured approach towards risk management. To achieve this goal, transportation risks were mapped within the company through semi-structured interviews with employees working in supply chain operations. Additionally, current literature was analyzed and later compared with the interview findings to learn possible strategies and solutions to manage transportation risks. Finally, the gathered knowledge was used to propose a Business Continuity Plan based, which provides insights on how to assess and prepare for current and future transportation risks. The main findings and proposed guidelines for transportation risk management relied on shifting the company's work culture from cost to consumer oriented, increasing communi-cation flows throughout the supply chain with help of cross-functional integration and stand-ardizing the way the case study organization identifies, evaluates, and acts upon transportation risks, as well as actions that can be integrated into supply chain operations, such as assessing risk key performance indicators, determining ownership of tasks and spreading awareness of transportation risks throughout the supply chain.