Firms’ continuance intention on SaaS use

Detalhes bibliográficos
Autor(a) principal: Martins, Ricardo
Data de Publicação: 2019
Outros Autores: Oliveira, Tiago, Thomas, Manoj, Tomás, Sara
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/153390
Resumo: Martins, R., Oliveira, T., Thomas, M., & Tomás, S. (2019). Firms’ continuance intention on SaaS use: an empirical study. Information Technology and People, 32(1), 189-216. https://doi.org/10.1108/ITP-01-2018-0027
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spelling Firms’ continuance intention on SaaS usean empirical studyContinuance intentionDiffusion of innovationPost-adoptionSoftware as a serviceInformation SystemsComputer Science ApplicationsLibrary and Information SciencesSDG 8 - Decent Work and Economic GrowthMartins, R., Oliveira, T., Thomas, M., & Tomás, S. (2019). Firms’ continuance intention on SaaS use: an empirical study. Information Technology and People, 32(1), 189-216. https://doi.org/10.1108/ITP-01-2018-0027Purpose: Although studies have investigated reasons for software as a service (SaaS) adoption, it is unclear how firm-level SaaS use impacts future SaaS intentions. The purpose of this paper is to propose a theoretical model that integrates the technology-organization-environment framework, institutional theory, diffusion-of-innovation theory and the opportunity-risk framework to analyze the drivers of SaaS use and its continuance intention. Design/methodology/approach: The authors evaluated the direct, moderating and mediating effects of determinants on SaaS continuance intentions using structural equation modeling and data from 301 firms. Findings: Results found that top management support and normative pressures influenced SaaS use. Cost saving and security concerns were direct predictors of perceived opportunities and perceived risks, respectively. Perceived opportunities and risks and actual SaaS use influenced SaaS continuance. Interestingly, perceived opportunities were found to be a negative moderator on the relationship between SaaS use and SaaS continuance. Originality/value: The results reveal insightful and controversial findings for SaaS research.NOVA Information Management School (NOVA IMS)Information Management Research Center (MagIC) - NOVA Information Management SchoolRUNMartins, RicardoOliveira, TiagoThomas, ManojTomás, Sara2023-05-31T22:18:32Z2019-022019-02-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article27application/pdfhttp://hdl.handle.net/10362/153390eng0959-3845PURE: 11325110https://doi.org/10.1108/ITP-01-2018-0027info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:35:56Zoai:run.unl.pt:10362/153390Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:55:16.247739Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Firms’ continuance intention on SaaS use
an empirical study
title Firms’ continuance intention on SaaS use
spellingShingle Firms’ continuance intention on SaaS use
Martins, Ricardo
Continuance intention
Diffusion of innovation
Post-adoption
Software as a service
Information Systems
Computer Science Applications
Library and Information Sciences
SDG 8 - Decent Work and Economic Growth
title_short Firms’ continuance intention on SaaS use
title_full Firms’ continuance intention on SaaS use
title_fullStr Firms’ continuance intention on SaaS use
title_full_unstemmed Firms’ continuance intention on SaaS use
title_sort Firms’ continuance intention on SaaS use
author Martins, Ricardo
author_facet Martins, Ricardo
Oliveira, Tiago
Thomas, Manoj
Tomás, Sara
author_role author
author2 Oliveira, Tiago
Thomas, Manoj
Tomás, Sara
author2_role author
author
author
dc.contributor.none.fl_str_mv NOVA Information Management School (NOVA IMS)
Information Management Research Center (MagIC) - NOVA Information Management School
RUN
dc.contributor.author.fl_str_mv Martins, Ricardo
Oliveira, Tiago
Thomas, Manoj
Tomás, Sara
dc.subject.por.fl_str_mv Continuance intention
Diffusion of innovation
Post-adoption
Software as a service
Information Systems
Computer Science Applications
Library and Information Sciences
SDG 8 - Decent Work and Economic Growth
topic Continuance intention
Diffusion of innovation
Post-adoption
Software as a service
Information Systems
Computer Science Applications
Library and Information Sciences
SDG 8 - Decent Work and Economic Growth
description Martins, R., Oliveira, T., Thomas, M., & Tomás, S. (2019). Firms’ continuance intention on SaaS use: an empirical study. Information Technology and People, 32(1), 189-216. https://doi.org/10.1108/ITP-01-2018-0027
publishDate 2019
dc.date.none.fl_str_mv 2019-02
2019-02-01T00:00:00Z
2023-05-31T22:18:32Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/153390
url http://hdl.handle.net/10362/153390
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 0959-3845
PURE: 11325110
https://doi.org/10.1108/ITP-01-2018-0027
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 27
application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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