The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilience

Detalhes bibliográficos
Autor(a) principal: Odunjo-Saka, Kamal Adewole
Data de Publicação: 2024
Outros Autores: Olaleye, Banji Rildwan, Sarpong, Eric, Ibrahim, Abdurrashid, Adedokun, Jonathan Olusegun
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://tmstudies.net/index.php/ectms/article/view/1840
Resumo: Workplace bullying has consistently been observed to have negative impacts on employee well-being by researchers. In the field of bullying research, there hasn't been a study that integrates mediators and explains the nexus between the many different factors that have been studied. Therefore, this study aimed to determine the impact of bullying on workers' performance at hotels in North Cyprus and the mediating role played by emotional intelligence and psychological resilience. Data were randomly collected from 442 hotel employees, including those from five- and four-star hotels on the island. The data were analysed using descriptive analysis. Furthermore, the heuristic model was tested using partial least squares structural equation modelling (PLS-SEM). According to the results, workplace bullying significantly and negatively influences an employee's performance. Secondly, emotional intelligence and psychological resilience positively mediated the relationship between bullying and performance among TRNC hotel employees. More cross-cultural and longitudinal research is needed to determine if these mediators have an enduring effect over time and across different cultures.
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spelling The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilienceWorkplace bullyingemployee performanceemotional intelligencepsychological resiliencehuman resource management.Workplace bullying has consistently been observed to have negative impacts on employee well-being by researchers. In the field of bullying research, there hasn't been a study that integrates mediators and explains the nexus between the many different factors that have been studied. Therefore, this study aimed to determine the impact of bullying on workers' performance at hotels in North Cyprus and the mediating role played by emotional intelligence and psychological resilience. Data were randomly collected from 442 hotel employees, including those from five- and four-star hotels on the island. The data were analysed using descriptive analysis. Furthermore, the heuristic model was tested using partial least squares structural equation modelling (PLS-SEM). According to the results, workplace bullying significantly and negatively influences an employee's performance. Secondly, emotional intelligence and psychological resilience positively mediated the relationship between bullying and performance among TRNC hotel employees. More cross-cultural and longitudinal research is needed to determine if these mediators have an enduring effect over time and across different cultures.University of Algarve2024-01-26info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/1840Revista Encontros Científicos - Tourism & Management Studies; v. 19 n. 3 (2023); 59-71Tourism & Management Studies; Vol. 19 N.º 3 (2023); 59-71Tourism & Management Studies; Vol. 19 No. 3 (2023); 59-71Revista Encontros Científicos - Tourism & Management Studies; Vol. 19 Núm. 3 (2023); 59-712182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/1840https://tmstudies.net/index.php/ectms/article/view/1840/pdf_410Copyright (c) 2023 Tourism & Management Studiesinfo:eu-repo/semantics/openAccessOdunjo-Saka, Kamal AdewoleOlaleye, Banji RildwanSarpong, EricIbrahim, AbdurrashidAdedokun, Jonathan Olusegun2024-01-31T10:06:27Zoai:ojs.pkp.sfu.ca:article/1840Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T00:56:34.677704Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilience
title The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilience
spellingShingle The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilience
Odunjo-Saka, Kamal Adewole
Workplace bullying
employee performance
emotional intelligence
psychological resilience
human resource management.
title_short The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilience
title_full The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilience
title_fullStr The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilience
title_full_unstemmed The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilience
title_sort The influence of workplace bullying on the performance of hotel employees: the mediating role of emotional intelligence and psychological resilience
author Odunjo-Saka, Kamal Adewole
author_facet Odunjo-Saka, Kamal Adewole
Olaleye, Banji Rildwan
Sarpong, Eric
Ibrahim, Abdurrashid
Adedokun, Jonathan Olusegun
author_role author
author2 Olaleye, Banji Rildwan
Sarpong, Eric
Ibrahim, Abdurrashid
Adedokun, Jonathan Olusegun
author2_role author
author
author
author
dc.contributor.author.fl_str_mv Odunjo-Saka, Kamal Adewole
Olaleye, Banji Rildwan
Sarpong, Eric
Ibrahim, Abdurrashid
Adedokun, Jonathan Olusegun
dc.subject.por.fl_str_mv Workplace bullying
employee performance
emotional intelligence
psychological resilience
human resource management.
topic Workplace bullying
employee performance
emotional intelligence
psychological resilience
human resource management.
description Workplace bullying has consistently been observed to have negative impacts on employee well-being by researchers. In the field of bullying research, there hasn't been a study that integrates mediators and explains the nexus between the many different factors that have been studied. Therefore, this study aimed to determine the impact of bullying on workers' performance at hotels in North Cyprus and the mediating role played by emotional intelligence and psychological resilience. Data were randomly collected from 442 hotel employees, including those from five- and four-star hotels on the island. The data were analysed using descriptive analysis. Furthermore, the heuristic model was tested using partial least squares structural equation modelling (PLS-SEM). According to the results, workplace bullying significantly and negatively influences an employee's performance. Secondly, emotional intelligence and psychological resilience positively mediated the relationship between bullying and performance among TRNC hotel employees. More cross-cultural and longitudinal research is needed to determine if these mediators have an enduring effect over time and across different cultures.
publishDate 2024
dc.date.none.fl_str_mv 2024-01-26
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/1840
url https://tmstudies.net/index.php/ectms/article/view/1840
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/1840
https://tmstudies.net/index.php/ectms/article/view/1840/pdf_410
dc.rights.driver.fl_str_mv Copyright (c) 2023 Tourism & Management Studies
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2023 Tourism & Management Studies
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv University of Algarve
publisher.none.fl_str_mv University of Algarve
dc.source.none.fl_str_mv Revista Encontros Científicos - Tourism & Management Studies; v. 19 n. 3 (2023); 59-71
Tourism & Management Studies; Vol. 19 N.º 3 (2023); 59-71
Tourism & Management Studies; Vol. 19 No. 3 (2023); 59-71
Revista Encontros Científicos - Tourism & Management Studies; Vol. 19 Núm. 3 (2023); 59-71
2182-8466
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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