The container terminal characteristics and customer’s satisfaction

Detalhes bibliográficos
Autor(a) principal: Caldeirinha, Vitor
Data de Publicação: 2014
Outros Autores: Felício, J. Augusto, Dionísio, Andreia
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.5/25391
Resumo: This paper attempts to evaluate and understand the port sector senior managers’ perception relative to the influence of the port characteristics and specific container terminals in customers’ satisfaction. The SEM (Structural Equation Modelling) methodology is used to confirm the investigation model. The sample is composed by 151 valid responses, each one of them regarding a specific terminal of a set of 12 Portuguese and Spanish container terminals. The results confirm the influence of the port and container terminal characteristics in customer’s satisfaction.
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spelling The container terminal characteristics and customer’s satisfactionPort CharacteristicsContainer TerminalCustomer’s SatisfactionSEMThis paper attempts to evaluate and understand the port sector senior managers’ perception relative to the influence of the port characteristics and specific container terminals in customers’ satisfaction. The SEM (Structural Equation Modelling) methodology is used to confirm the investigation model. The sample is composed by 151 valid responses, each one of them regarding a specific terminal of a set of 12 Portuguese and Spanish container terminals. The results confirm the influence of the port and container terminal characteristics in customer’s satisfaction.Taylor Francis GroupRepositório da Universidade de LisboaCaldeirinha, VitorFelício, J. AugustoDionísio, Andreia2022-09-06T09:55:29Z20142014-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.5/25391engCaldeirinha, Vítor; J. Augusto Felício and Andreia Dionísio. (2013). “The container terminal characteristics and customer’s satisfaction”. No. 2013 - 14. University of Evora, CEFAGE-UE (Portugal).info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-03-06T14:54:57Zoai:www.repository.utl.pt:10400.5/25391Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T17:09:16.681856Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The container terminal characteristics and customer’s satisfaction
title The container terminal characteristics and customer’s satisfaction
spellingShingle The container terminal characteristics and customer’s satisfaction
Caldeirinha, Vitor
Port Characteristics
Container Terminal
Customer’s Satisfaction
SEM
title_short The container terminal characteristics and customer’s satisfaction
title_full The container terminal characteristics and customer’s satisfaction
title_fullStr The container terminal characteristics and customer’s satisfaction
title_full_unstemmed The container terminal characteristics and customer’s satisfaction
title_sort The container terminal characteristics and customer’s satisfaction
author Caldeirinha, Vitor
author_facet Caldeirinha, Vitor
Felício, J. Augusto
Dionísio, Andreia
author_role author
author2 Felício, J. Augusto
Dionísio, Andreia
author2_role author
author
dc.contributor.none.fl_str_mv Repositório da Universidade de Lisboa
dc.contributor.author.fl_str_mv Caldeirinha, Vitor
Felício, J. Augusto
Dionísio, Andreia
dc.subject.por.fl_str_mv Port Characteristics
Container Terminal
Customer’s Satisfaction
SEM
topic Port Characteristics
Container Terminal
Customer’s Satisfaction
SEM
description This paper attempts to evaluate and understand the port sector senior managers’ perception relative to the influence of the port characteristics and specific container terminals in customers’ satisfaction. The SEM (Structural Equation Modelling) methodology is used to confirm the investigation model. The sample is composed by 151 valid responses, each one of them regarding a specific terminal of a set of 12 Portuguese and Spanish container terminals. The results confirm the influence of the port and container terminal characteristics in customer’s satisfaction.
publishDate 2014
dc.date.none.fl_str_mv 2014
2014-01-01T00:00:00Z
2022-09-06T09:55:29Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.5/25391
url http://hdl.handle.net/10400.5/25391
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Caldeirinha, Vítor; J. Augusto Felício and Andreia Dionísio. (2013). “The container terminal characteristics and customer’s satisfaction”. No. 2013 - 14. University of Evora, CEFAGE-UE (Portugal).
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Taylor Francis Group
publisher.none.fl_str_mv Taylor Francis Group
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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