Crowdsourced data to improve municipalities governance Sesimbra’s case: defining, reporting, and analyzing KPI’s for citizen reported occurrences

Detalhes bibliográficos
Autor(a) principal: Soares, Catarina Martins
Data de Publicação: 2022
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/134638
Resumo: Project Work presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Marketing Intelligence
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spelling Crowdsourced data to improve municipalities governance Sesimbra’s case: defining, reporting, and analyzing KPI’s for citizen reported occurrencesSmart CitiesCitizen EngagementDashboardsData-driven decisionsKey Performance IndicatorsProject Work presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Marketing IntelligenceWith people increasingly migrating towards metropolitan areas, there is an immediate necessity to efficiently manage the available resources for the population. Traditional Smart Cities focus mostly on tackling this challenge, however new approaches are starting to gain more traction within governments. Scholar theory indicates that citizens ought to be placed in the focus centre of the cities of the future, becoming the main source of the decision-making process for governments all over the world. Additionally, technology keeps evolving and new applications that foster citizen engagement and collective intelligence appear, generating large volumes of data. Analysing and reporting this data is argued to be the path to bring smart cities to life. In order to become Smart, the “Câmara Municipal de Sesimbra” developed a citizen centralized application: “Nós Sesimbra”, gathering reported occurrences within the Municipality. As stakeholders face issues analysing and reacting efficiently and quickly the generated data, this project aims to, on the strategic side, aid in the process of decision-making, by building a report using a Business Intelligence tool, Power BI. Further, guidelines for use and to derive insights must be provided for enablement processes. The Design Science Research methodology will be used to develop artifacts that provide and satisfactory solution to the given problem. Understanding the current use cases and context will be the key to select measures and KPI’s and to develop fruitfully a relevant report. At the end, stakeholders must be enabled to generate value and improve the quality of life of the Municipality’s citizens, whilst optimizing their internal processes and response times, through the usage of such report.Neto, Miguel de Castro Simões FerreiraRUNSoares, Catarina Martins2023-02-07T01:31:23Z2022-02-072022-02-07T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/134638TID:202966305enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:13:07Zoai:run.unl.pt:10362/134638Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:48:11.497694Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Crowdsourced data to improve municipalities governance Sesimbra’s case: defining, reporting, and analyzing KPI’s for citizen reported occurrences
title Crowdsourced data to improve municipalities governance Sesimbra’s case: defining, reporting, and analyzing KPI’s for citizen reported occurrences
spellingShingle Crowdsourced data to improve municipalities governance Sesimbra’s case: defining, reporting, and analyzing KPI’s for citizen reported occurrences
Soares, Catarina Martins
Smart Cities
Citizen Engagement
Dashboards
Data-driven decisions
Key Performance Indicators
title_short Crowdsourced data to improve municipalities governance Sesimbra’s case: defining, reporting, and analyzing KPI’s for citizen reported occurrences
title_full Crowdsourced data to improve municipalities governance Sesimbra’s case: defining, reporting, and analyzing KPI’s for citizen reported occurrences
title_fullStr Crowdsourced data to improve municipalities governance Sesimbra’s case: defining, reporting, and analyzing KPI’s for citizen reported occurrences
title_full_unstemmed Crowdsourced data to improve municipalities governance Sesimbra’s case: defining, reporting, and analyzing KPI’s for citizen reported occurrences
title_sort Crowdsourced data to improve municipalities governance Sesimbra’s case: defining, reporting, and analyzing KPI’s for citizen reported occurrences
author Soares, Catarina Martins
author_facet Soares, Catarina Martins
author_role author
dc.contributor.none.fl_str_mv Neto, Miguel de Castro Simões Ferreira
RUN
dc.contributor.author.fl_str_mv Soares, Catarina Martins
dc.subject.por.fl_str_mv Smart Cities
Citizen Engagement
Dashboards
Data-driven decisions
Key Performance Indicators
topic Smart Cities
Citizen Engagement
Dashboards
Data-driven decisions
Key Performance Indicators
description Project Work presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Marketing Intelligence
publishDate 2022
dc.date.none.fl_str_mv 2022-02-07
2022-02-07T00:00:00Z
2023-02-07T01:31:23Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/134638
TID:202966305
url http://hdl.handle.net/10362/134638
identifier_str_mv TID:202966305
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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