The impact of IT governance institutionalization on individuals’ behavior in Portugal

• Autor(a) principal: Fernandes, Pedro Miguel Viegas
• Data de Publicação: 2019
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10071/20290
• topic: IT governance; ITG mechanisms; Organizational citizenship behavior; Partial Least Squares (PLS-SEM); Governação de TI; Mecanismos de GTI; Comportamento de cidadania organizacional; Modelos de equações estruturais

Information technology (IT) is increasingly important in organizations' life and has, therefore, become essential to the development of sustainable business growth. Thus, it is necessary to adopt IT governance (ITG) mechanisms to better control solutions, sustainable growth, and better decision making. Since an advantageous competitive differential lies in the behavior of its employees, this work focuses on the behavioral expression of ITG, aiming to analyze the effect of the impact of ITG institutionalization on the main dimensions of Organizational Citizenship Behavior (OCB). OCB describes the voluntary commitment of the individuals to an organization, with attitudes that are not part of their contractual functions. A descriptive-confirmative ex post facto research was conducted through survey research to 112 employees of IT-related departments and divisions from companies in Portugal. The Partial least square - structural equation modeling (PLS-SEM) method was used to test the overall model. The general hypothesis of this study was confirmed, showing that the ITG institutionalization has a positive effect on the individuals’ OCBs. Moreover, this study was subjected to a comparative analysis with one made in Brazil, which confirmed that the ITG institutionalization Model has different effects on individuals' OCBs in cultural terms. Finally, two main contributions emerge. On the one hand, in theory, it confirmed the relationship between OCB and ITG constructs. On the other hand, in practice, it shows the organizations that by implementing their ITG Mechanisms, they are increasing employees' OCBs and, consequently, organizational effectiveness.