Modelling and (re-)planning periodic home social care services with loyalty and non-loyalty features

Detalhes bibliográficos
Autor(a) principal: Gomes, Maria Isabel
Data de Publicação: 2019
Outros Autores: Ramos, Tânia Rodrigues Pereira
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/75102
Resumo: This work was partially supported by the Fundacao para a Ciencia e a Tecnologia (Portuguese Foundation for Science and Technology) through the project UID/MAT/00297/2019 (Centro de Matematica e Aplicacees).
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spelling Modelling and (re-)planning periodic home social care services with loyalty and non-loyalty features(Re-)routing and (Re-)schedulingHomecare serviceMixed-integer linear optimizationNon-loyaltyOR in health servicesComputer Science(all)Modelling and SimulationManagement Science and Operations ResearchInformation Systems and ManagementThis work was partially supported by the Fundacao para a Ciencia e a Tecnologia (Portuguese Foundation for Science and Technology) through the project UID/MAT/00297/2019 (Centro de Matematica e Aplicacees).The aging population alongside little availability of informal care are two of the several factors leading to an increased need for assisted living support. In this work, we tackle a home social care service problem, motivated by two real case studies where a new loyalty scheme must be considered: within a week, patient-caregiver loyalty should be pursued but, between weeks, the caregivers must rotate among patients (non-loyalty). In addition, a common situation in this kind of service is also addressed: the need of a constant re-planning caused by the leaving of patients and the arrival of new ones. This new plan should be such that minimum disturbance is caused to the visiting hours of current patients, the caregivers’ travelling time between visits is minimized, and the workload is balanced among caregivers. A multi-objective optimization approach based on mixed-integer models is developed. Results on the two real case studies show that both institutions can efficiently re-plan their activities without much disturbance on the visits of their patients, and with a patient-caregiver loyalty scheme suiting their needs.CMA - Centro de Matemática e AplicaçõesDM - Departamento de MatemáticaRUNGomes, Maria IsabelRamos, Tânia Rodrigues Pereira2021-03-27T01:30:26Z2019-08-162019-08-16T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article16application/pdfhttp://hdl.handle.net/10362/75102eng0377-2217PURE: 13201483http://www.scopus.com/inward/record.url?scp=85062805618&partnerID=8YFLogxKhttps://doi.org/10.1016/j.ejor.2019.01.061info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:34:25Zoai:run.unl.pt:10362/75102Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:35:29.156278Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Modelling and (re-)planning periodic home social care services with loyalty and non-loyalty features
title Modelling and (re-)planning periodic home social care services with loyalty and non-loyalty features
spellingShingle Modelling and (re-)planning periodic home social care services with loyalty and non-loyalty features
Gomes, Maria Isabel
(Re-)routing and (Re-)scheduling
Homecare service
Mixed-integer linear optimization
Non-loyalty
OR in health services
Computer Science(all)
Modelling and Simulation
Management Science and Operations Research
Information Systems and Management
title_short Modelling and (re-)planning periodic home social care services with loyalty and non-loyalty features
title_full Modelling and (re-)planning periodic home social care services with loyalty and non-loyalty features
title_fullStr Modelling and (re-)planning periodic home social care services with loyalty and non-loyalty features
title_full_unstemmed Modelling and (re-)planning periodic home social care services with loyalty and non-loyalty features
title_sort Modelling and (re-)planning periodic home social care services with loyalty and non-loyalty features
author Gomes, Maria Isabel
author_facet Gomes, Maria Isabel
Ramos, Tânia Rodrigues Pereira
author_role author
author2 Ramos, Tânia Rodrigues Pereira
author2_role author
dc.contributor.none.fl_str_mv CMA - Centro de Matemática e Aplicações
DM - Departamento de Matemática
RUN
dc.contributor.author.fl_str_mv Gomes, Maria Isabel
Ramos, Tânia Rodrigues Pereira
dc.subject.por.fl_str_mv (Re-)routing and (Re-)scheduling
Homecare service
Mixed-integer linear optimization
Non-loyalty
OR in health services
Computer Science(all)
Modelling and Simulation
Management Science and Operations Research
Information Systems and Management
topic (Re-)routing and (Re-)scheduling
Homecare service
Mixed-integer linear optimization
Non-loyalty
OR in health services
Computer Science(all)
Modelling and Simulation
Management Science and Operations Research
Information Systems and Management
description This work was partially supported by the Fundacao para a Ciencia e a Tecnologia (Portuguese Foundation for Science and Technology) through the project UID/MAT/00297/2019 (Centro de Matematica e Aplicacees).
publishDate 2019
dc.date.none.fl_str_mv 2019-08-16
2019-08-16T00:00:00Z
2021-03-27T01:30:26Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/75102
url http://hdl.handle.net/10362/75102
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 0377-2217
PURE: 13201483
http://www.scopus.com/inward/record.url?scp=85062805618&partnerID=8YFLogxK
https://doi.org/10.1016/j.ejor.2019.01.061
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 16
application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
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reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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