Change management process in health organizations: narrative literature review

• Autor(a) principal: Silva, Sandra Forra da
• Data de Publicação: 2021
• Outros Autores: Gaio, Maria Cecília, Sanches, Sara, José, Helena, Henriques, Maria Fernanda, Gouveia, Maria José
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: https://doi.org/10.34632/gestaoedesenvolvimento.2021.10227

This article is a narrative review study about the change management process in health organizations in the present day. Health organizations aren’t static, they are constantly changing, allowing for an improvement in the provision of care. With the rapid technical-scientific advances and the globalization process, it is essential to manage change at the organizational level, so that the organization stays up to date and is able to find answers to its daily needs. With the aim of achieving better knowledge about the organizational change process and to better the ability to identify how organizational changes are perceived, the following starting question was defined: “which factors interfere in the change process in healthcare organizations?”. For this purpose, articles were searched in Business Source Complete and American Psychology Association Psycinfo databases, using the descriptors “organizational change management” and “healthcare”, identifying 195 articles of which, after selection and verification of eligibility, 8 were included in this narrative review. The analysis of the articles included in this study reinforces the idea that resistance to change is one of the main factors for failure, so it is essential to identify how organizational changes are perceived. We can conclude that one of the main factors, is the lack of trust between the workers and their superiors; the failure in managing the change process can be associated with an inability of the manager to consider the opinions, unwillingness or fears of the associates toward that change; continuous learning, professional development and communication are some of the factors that influence the effectiveness and performance of professionals.