Performance and Efficiency Evaluation of Air Cargo Carriers

• Autor(a) principal: Cachola, Duarte Jorge Matos
• Data de Publicação: 2017
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10400.6/7958
• topic: Benchmarking; Carga Aérea; Desempenho; Eficiência; Macbeth; Mcda; Domínio/Área Científica::Engenharia e Tecnologia::Engenharia Aeronáutica

The air cargo industry has been in a constant change becoming nowadays a very competitive and dynamic industry. Traditional airlines, that once only focused on the passenger transportation, already noticed the importance and profitability of the air cargo segment while the all-cargo carriers are considerably growing due to the high demand. Air cargo is one of the major means of transport in the world today due to several factors, such as the growing global trade or the high demand for timely deliveries. To understand and improve the overall performance and efficiency of air cargo carriers in the today’s complex market it was created a set of the most relevant key performance areas (KPAs) and key performance indicators (KPIs). These allow studying how air cargo carriers can operate more efficiently to respond the needs of a globally competitive market, and to help decision makers to select the best alternatives to ensure the best assessment regarding performance and efficiency of several air cargo carriers. This research evaluates the overall performance and efficiency of Cargolux and Lufthansa Cargo, over the course of ten years (2006 – 2015). Thus it was used a MCDA (Multi-Criteria Decision Analysis) tool, more specifically, MACBETH (Measuring Attractiveness by a Categorical Based Evaluation Technique), using criteria weights and value scales for each KPI and KPA, derived from the results of a survey applied to industry experts. Based on the survey results, this study finds that the most relevant key performance area for the performance case study is the operational KPA and for the efficiency case study is the productivity KPA. The results confirm that the air cargo is a complex and vulnerable industry and that some global events have challenged the evolution of this industry.