A aplicação de mineração de processos a um processo de contabilidade empresarial

• Autor(a) principal: Rodrigues, Francisco José Nóbrega
• Data de Publicação: 2021
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10400.22/19094
• topic: Mineração de processos; Melhoria de processos; Análise de processos; Registo de eventos; Process mining; Process enhancement; Process analysis; Event logs; Economia

This dissertation addresses the application of Process Mining (PM) to improve an organization’s business process. The role of PM is based on the opportunity to use the existing data in the information systems of organizations to know and improve organizational processes. This data consists essentially of records of process events, which are executed in the information systems. In this sense, this work's objective and research question intend to study how the PM can provide introspective knowledge that enhances an organization's business process workflow. The process studied in this work was selected according to the accessibility and availability of information about it and the organization's willingness to apply PM. In this work, the research methodology was based on the stages of the case study, namely: the delineation of the problem; the selection of the unit and quantity of case(s); the formulation of the protocol; the data collection; the data analysis; and the conclusion of the work. The results of this research work were translated into a set of information, analysis and recommendations resulting from the application of PM techniques, namely Process Discovery, Process Analysis and Process Improvement. With the help of the Disco tool, a model of the AS-IS process was obtained; a performance analysis was performed; and improvements in duration, quality and organizational environment were proposed.