The Service Enterprise: a key concept for the Sociology of Work
Autor(a) principal: | |
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Data de Publicação: | 2009 |
Tipo de documento: | Livro |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://ciencia.iscte-iul.pt/id/ci-pub-18395 http://hdl.handle.net/10071/15874 |
Resumo: | This book proposes an alternative approach to the concepts of technology and the servicelization of labor in complex organizational contexts. We consider that, at the present stage of societal development, the development of services itself represents the passage from one industrial model to another, i.e. to a set of ways or methods of producing that are different. It is thus possible to speak of a ‘configuration of users’. In a ‘service economy’, the service products are global and are not generally decomposable, so that it is the customer/user who assesses the satisfaction involved in consuming them, even being able to intervene in their production. |
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The Service Enterprise: a key concept for the Sociology of WorkThis book proposes an alternative approach to the concepts of technology and the servicelization of labor in complex organizational contexts. We consider that, at the present stage of societal development, the development of services itself represents the passage from one industrial model to another, i.e. to a set of ways or methods of producing that are different. It is thus possible to speak of a ‘configuration of users’. In a ‘service economy’, the service products are global and are not generally decomposable, so that it is the customer/user who assesses the satisfaction involved in consuming them, even being able to intervene in their production.VDM Verlag Publishing2018-05-23T14:03:32Z2009-01-01T00:00:00Z20092018-05-23T14:02:43Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/bookapplication/pdfhttps://ciencia.iscte-iul.pt/id/ci-pub-18395http://hdl.handle.net/10071/15874eng978-3-639-17702-2Almeida, P. P.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T18:01:12Zoai:repositorio.iscte-iul.pt:10071/15874Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:32:39.625126Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
The Service Enterprise: a key concept for the Sociology of Work |
title |
The Service Enterprise: a key concept for the Sociology of Work |
spellingShingle |
The Service Enterprise: a key concept for the Sociology of Work Almeida, P. P. |
title_short |
The Service Enterprise: a key concept for the Sociology of Work |
title_full |
The Service Enterprise: a key concept for the Sociology of Work |
title_fullStr |
The Service Enterprise: a key concept for the Sociology of Work |
title_full_unstemmed |
The Service Enterprise: a key concept for the Sociology of Work |
title_sort |
The Service Enterprise: a key concept for the Sociology of Work |
author |
Almeida, P. P. |
author_facet |
Almeida, P. P. |
author_role |
author |
dc.contributor.author.fl_str_mv |
Almeida, P. P. |
description |
This book proposes an alternative approach to the concepts of technology and the servicelization of labor in complex organizational contexts. We consider that, at the present stage of societal development, the development of services itself represents the passage from one industrial model to another, i.e. to a set of ways or methods of producing that are different. It is thus possible to speak of a ‘configuration of users’. In a ‘service economy’, the service products are global and are not generally decomposable, so that it is the customer/user who assesses the satisfaction involved in consuming them, even being able to intervene in their production. |
publishDate |
2009 |
dc.date.none.fl_str_mv |
2009-01-01T00:00:00Z 2009 2018-05-23T14:03:32Z 2018-05-23T14:02:43Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/book |
format |
book |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://ciencia.iscte-iul.pt/id/ci-pub-18395 http://hdl.handle.net/10071/15874 |
url |
https://ciencia.iscte-iul.pt/id/ci-pub-18395 http://hdl.handle.net/10071/15874 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
978-3-639-17702-2 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
VDM Verlag Publishing |
publisher.none.fl_str_mv |
VDM Verlag Publishing |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799134887725236224 |