Impact on organisations of changes in information systems: The case of two Lisbon universities

Detalhes bibliográficos
Autor(a) principal: Alvim, D.
Data de Publicação: 2021
Outros Autores: Alturas, B.
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10071/24307
Resumo: The acceptance of a new IS by users is not always easy, as people tend to be resistant to changes. This paper seeks to identify and evaluate the organisational impact of an IS change, having as subject of study the University Institute of Lisbon (ISCTE-IUL) and the University of Lisbon. The study was carried out based on a model that considers three perspectives: the quality of the system, the quality of information and the quality of service. For this study, interviews were conducted, and questionnaires were applied to some employees of the two universities to assess the impact of the SAP ERP implementation. The results confirm the importance of the quality of information and quality of the service provided, on learning and then on the organisational impact, through the benefits obtained and the impact on the end user.
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spelling Impact on organisations of changes in information systems: The case of two Lisbon universitiesPortuguese universitiesInformation systemsUser satisfactionIste-IulSAR ERPThe acceptance of a new IS by users is not always easy, as people tend to be resistant to changes. This paper seeks to identify and evaluate the organisational impact of an IS change, having as subject of study the University Institute of Lisbon (ISCTE-IUL) and the University of Lisbon. The study was carried out based on a model that considers three perspectives: the quality of the system, the quality of information and the quality of service. For this study, interviews were conducted, and questionnaires were applied to some employees of the two universities to assess the impact of the SAP ERP implementation. The results confirm the importance of the quality of information and quality of the service provided, on learning and then on the organisational impact, through the benefits obtained and the impact on the end user.Inderscience2022-11-18T00:00:00Z2021-01-01T00:00:00Z20212022-01-25T14:15:48Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/24307eng1744-230310.1504/IJIOME.2021.10042839Alvim, D.Alturas, B.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:45:38Zoai:repositorio.iscte-iul.pt:10071/24307Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:21:50.372260Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Impact on organisations of changes in information systems: The case of two Lisbon universities
title Impact on organisations of changes in information systems: The case of two Lisbon universities
spellingShingle Impact on organisations of changes in information systems: The case of two Lisbon universities
Alvim, D.
Portuguese universities
Information systems
User satisfaction
Iste-Iul
SAR ERP
title_short Impact on organisations of changes in information systems: The case of two Lisbon universities
title_full Impact on organisations of changes in information systems: The case of two Lisbon universities
title_fullStr Impact on organisations of changes in information systems: The case of two Lisbon universities
title_full_unstemmed Impact on organisations of changes in information systems: The case of two Lisbon universities
title_sort Impact on organisations of changes in information systems: The case of two Lisbon universities
author Alvim, D.
author_facet Alvim, D.
Alturas, B.
author_role author
author2 Alturas, B.
author2_role author
dc.contributor.author.fl_str_mv Alvim, D.
Alturas, B.
dc.subject.por.fl_str_mv Portuguese universities
Information systems
User satisfaction
Iste-Iul
SAR ERP
topic Portuguese universities
Information systems
User satisfaction
Iste-Iul
SAR ERP
description The acceptance of a new IS by users is not always easy, as people tend to be resistant to changes. This paper seeks to identify and evaluate the organisational impact of an IS change, having as subject of study the University Institute of Lisbon (ISCTE-IUL) and the University of Lisbon. The study was carried out based on a model that considers three perspectives: the quality of the system, the quality of information and the quality of service. For this study, interviews were conducted, and questionnaires were applied to some employees of the two universities to assess the impact of the SAP ERP implementation. The results confirm the importance of the quality of information and quality of the service provided, on learning and then on the organisational impact, through the benefits obtained and the impact on the end user.
publishDate 2021
dc.date.none.fl_str_mv 2021-01-01T00:00:00Z
2021
2022-11-18T00:00:00Z
2022-01-25T14:15:48Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10071/24307
url http://hdl.handle.net/10071/24307
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 1744-2303
10.1504/IJIOME.2021.10042839
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Inderscience
publisher.none.fl_str_mv Inderscience
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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