Perceived quality in rural lodgings in Spain and Portugal : the ruralqual scale

Detalhes bibliográficos
Autor(a) principal: Loureiro, Sandra Maria Correia
Data de Publicação: 2009
Outros Autores: Miranda González, Francisco Javier
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.5/10043
Resumo: This work has two main goals. First we seek to start the validation process of the RURALQUAL scale as an instrument of evaluation of the quality of the service provided by rural lodgings in two border regions of the Iberian Peninsula: Extremadura (Spain) and the Alentejo (Portugal). Second, we aim to identify the most appropriate dimensions that integrate the variable service quality in this type of lodging. To do this we perform a factorial analysis. The paper ends with a set of reccommendations for lodging managers in order to improve the quality of the service provided.
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spelling Perceived quality in rural lodgings in Spain and Portugal : the ruralqual scalePerceived qualitySERVQUALRural tourismSatisfactionThis work has two main goals. First we seek to start the validation process of the RURALQUAL scale as an instrument of evaluation of the quality of the service provided by rural lodgings in two border regions of the Iberian Peninsula: Extremadura (Spain) and the Alentejo (Portugal). Second, we aim to identify the most appropriate dimensions that integrate the variable service quality in this type of lodging. To do this we perform a factorial analysis. The paper ends with a set of reccommendations for lodging managers in order to improve the quality of the service provided.Instituto Superior de Economia e GestãoRepositório da Universidade de LisboaLoureiro, Sandra Maria CorreiaMiranda González, Francisco Javier2015-11-04T09:41:49Z20092009-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.5/10043engLoureiro, Sandra Maria Correia e Francisco Javier Miranda González (2009). "Perceived quality in rural lodgings in Spain and Portugal : the ruralqual scale". Portuguese Journal of Management Studies, XIV(1):33-52info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-03-06T14:40:25Zoai:www.repository.utl.pt:10400.5/10043Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T16:56:34.392867Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Perceived quality in rural lodgings in Spain and Portugal : the ruralqual scale
title Perceived quality in rural lodgings in Spain and Portugal : the ruralqual scale
spellingShingle Perceived quality in rural lodgings in Spain and Portugal : the ruralqual scale
Loureiro, Sandra Maria Correia
Perceived quality
SERVQUAL
Rural tourism
Satisfaction
title_short Perceived quality in rural lodgings in Spain and Portugal : the ruralqual scale
title_full Perceived quality in rural lodgings in Spain and Portugal : the ruralqual scale
title_fullStr Perceived quality in rural lodgings in Spain and Portugal : the ruralqual scale
title_full_unstemmed Perceived quality in rural lodgings in Spain and Portugal : the ruralqual scale
title_sort Perceived quality in rural lodgings in Spain and Portugal : the ruralqual scale
author Loureiro, Sandra Maria Correia
author_facet Loureiro, Sandra Maria Correia
Miranda González, Francisco Javier
author_role author
author2 Miranda González, Francisco Javier
author2_role author
dc.contributor.none.fl_str_mv Repositório da Universidade de Lisboa
dc.contributor.author.fl_str_mv Loureiro, Sandra Maria Correia
Miranda González, Francisco Javier
dc.subject.por.fl_str_mv Perceived quality
SERVQUAL
Rural tourism
Satisfaction
topic Perceived quality
SERVQUAL
Rural tourism
Satisfaction
description This work has two main goals. First we seek to start the validation process of the RURALQUAL scale as an instrument of evaluation of the quality of the service provided by rural lodgings in two border regions of the Iberian Peninsula: Extremadura (Spain) and the Alentejo (Portugal). Second, we aim to identify the most appropriate dimensions that integrate the variable service quality in this type of lodging. To do this we perform a factorial analysis. The paper ends with a set of reccommendations for lodging managers in order to improve the quality of the service provided.
publishDate 2009
dc.date.none.fl_str_mv 2009
2009-01-01T00:00:00Z
2015-11-04T09:41:49Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.5/10043
url http://hdl.handle.net/10400.5/10043
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Loureiro, Sandra Maria Correia e Francisco Javier Miranda González (2009). "Perceived quality in rural lodgings in Spain and Portugal : the ruralqual scale". Portuguese Journal of Management Studies, XIV(1):33-52
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Instituto Superior de Economia e Gestão
publisher.none.fl_str_mv Instituto Superior de Economia e Gestão
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
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instacron_str RCAAP
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reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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