Digital transformation in grocery retail: an exploratory study of self-checkout in Germany

Detalhes bibliográficos
Autor(a) principal: Fejes, Annabelle
Data de Publicação: 2021
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/143073
Resumo: Alack of staff and rising customer expectations jeopardize profits in German grocery retail. While it is known that digital transformation can counter these issues, a lack of know-how and limited financial means to absorb bad decisions restrain adoption. This study uses secondary data and expert interviews to exemplarily investigate factors influencing German grocery retailers’ fit for self-checkout. By matching the factors with their business, retailers can circumvent bad decisions and increase their competitiveness. Findings indicate that an average customer age below 60, checkout queues, minimum three checkout employees ,low-service products and glass fibre internet are critical fit factors.
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spelling Digital transformation in grocery retail: an exploratory study of self-checkout in GermanyDigital transformationSelf-checkoutGerman grocery retailDigital fitDomínio/Área Científica::Ciências Sociais::Economia e GestãoAlack of staff and rising customer expectations jeopardize profits in German grocery retail. While it is known that digital transformation can counter these issues, a lack of know-how and limited financial means to absorb bad decisions restrain adoption. This study uses secondary data and expert interviews to exemplarily investigate factors influencing German grocery retailers’ fit for self-checkout. By matching the factors with their business, retailers can circumvent bad decisions and increase their competitiveness. Findings indicate that an average customer age below 60, checkout queues, minimum three checkout employees ,low-service products and glass fibre internet are critical fit factors.Castro, JoãoRUNFejes, Annabelle2022-08-17T13:21:01Z2021-01-122021-01-042021-01-12T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/143073TID:202792889enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:21:09Zoai:run.unl.pt:10362/143073Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:50:39.876530Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Digital transformation in grocery retail: an exploratory study of self-checkout in Germany
title Digital transformation in grocery retail: an exploratory study of self-checkout in Germany
spellingShingle Digital transformation in grocery retail: an exploratory study of self-checkout in Germany
Fejes, Annabelle
Digital transformation
Self-checkout
German grocery retail
Digital fit
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
title_short Digital transformation in grocery retail: an exploratory study of self-checkout in Germany
title_full Digital transformation in grocery retail: an exploratory study of self-checkout in Germany
title_fullStr Digital transformation in grocery retail: an exploratory study of self-checkout in Germany
title_full_unstemmed Digital transformation in grocery retail: an exploratory study of self-checkout in Germany
title_sort Digital transformation in grocery retail: an exploratory study of self-checkout in Germany
author Fejes, Annabelle
author_facet Fejes, Annabelle
author_role author
dc.contributor.none.fl_str_mv Castro, João
RUN
dc.contributor.author.fl_str_mv Fejes, Annabelle
dc.subject.por.fl_str_mv Digital transformation
Self-checkout
German grocery retail
Digital fit
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
topic Digital transformation
Self-checkout
German grocery retail
Digital fit
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
description Alack of staff and rising customer expectations jeopardize profits in German grocery retail. While it is known that digital transformation can counter these issues, a lack of know-how and limited financial means to absorb bad decisions restrain adoption. This study uses secondary data and expert interviews to exemplarily investigate factors influencing German grocery retailers’ fit for self-checkout. By matching the factors with their business, retailers can circumvent bad decisions and increase their competitiveness. Findings indicate that an average customer age below 60, checkout queues, minimum three checkout employees ,low-service products and glass fibre internet are critical fit factors.
publishDate 2021
dc.date.none.fl_str_mv 2021-01-12
2021-01-04
2021-01-12T00:00:00Z
2022-08-17T13:21:01Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/143073
TID:202792889
url http://hdl.handle.net/10362/143073
identifier_str_mv TID:202792889
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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