The use of genre analysis in the design of electronic meeting systems

Detalhes bibliográficos
Autor(a) principal: Antunes, P.
Data de Publicação: 2006
Outros Autores: Costa, C. J., Pino, J. A.
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://ciencia.iscte-iul.pt/id/ci-pub-17924
http://hdl.handle.net/10071/15020
Resumo: Introduction. Genre analysis is an approach to study communication patterns and thus it can be applied to the specific context of meetings. This research investigates the use of genre analysis in the design of electronic meeting systems. Background. The primary goal of genre analysis is to understand how virtual communities use digital communication to collaborate. This knowledge is fundamental for informing the design of information systems, particularly in areas where communication and informality are paramount. However, the research literature does not report any experiments where genre analysis has been used to inform the design of electronic meeting systems. Problems. The paper tackles the following common problems found in current electronic meeting systems: (1) reduced organizational integration, neglecting many contextual cues and explaining factors necessary to make meeting outcomes usable within the organization; (2) lack of support to specific communities of users, stressing the dependency on a facilitator to configure and manage the technology; and (3) lack of support to meeting occurrences that span long time periods. Conclusions. The paper describes how genre analysis was used to develop electronic meeting systems for several organizations and meeting genres. It covers the complete design process, from genre elicitation to validation. The obtained results demonstrate that the genre approach produces electronic meeting systems focused on organizational integration, pre-configured to communities of users, supporting long-term usage and added organizational value.
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spelling The use of genre analysis in the design of electronic meeting systemsIntroduction. Genre analysis is an approach to study communication patterns and thus it can be applied to the specific context of meetings. This research investigates the use of genre analysis in the design of electronic meeting systems. Background. The primary goal of genre analysis is to understand how virtual communities use digital communication to collaborate. This knowledge is fundamental for informing the design of information systems, particularly in areas where communication and informality are paramount. However, the research literature does not report any experiments where genre analysis has been used to inform the design of electronic meeting systems. Problems. The paper tackles the following common problems found in current electronic meeting systems: (1) reduced organizational integration, neglecting many contextual cues and explaining factors necessary to make meeting outcomes usable within the organization; (2) lack of support to specific communities of users, stressing the dependency on a facilitator to configure and manage the technology; and (3) lack of support to meeting occurrences that span long time periods. Conclusions. The paper describes how genre analysis was used to develop electronic meeting systems for several organizations and meeting genres. It covers the complete design process, from genre elicitation to validation. The obtained results demonstrate that the genre approach produces electronic meeting systems focused on organizational integration, pre-configured to communities of users, supporting long-term usage and added organizational value.University of Borås2018-01-23T14:50:52Z2006-01-01T00:00:00Z20062018-01-23T14:50:09Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://ciencia.iscte-iul.pt/id/ci-pub-17924http://hdl.handle.net/10071/15020eng1368-1613Antunes, P.Costa, C. J.Pino, J. A.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-07-07T02:44:43Zoai:repositorio.iscte-iul.pt:10071/15020Portal AgregadorONGhttps://www.rcaap.pt/oai/openairemluisa.alvim@gmail.comopendoar:71602024-07-07T02:44:43Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The use of genre analysis in the design of electronic meeting systems
title The use of genre analysis in the design of electronic meeting systems
spellingShingle The use of genre analysis in the design of electronic meeting systems
Antunes, P.
title_short The use of genre analysis in the design of electronic meeting systems
title_full The use of genre analysis in the design of electronic meeting systems
title_fullStr The use of genre analysis in the design of electronic meeting systems
title_full_unstemmed The use of genre analysis in the design of electronic meeting systems
title_sort The use of genre analysis in the design of electronic meeting systems
author Antunes, P.
author_facet Antunes, P.
Costa, C. J.
Pino, J. A.
author_role author
author2 Costa, C. J.
Pino, J. A.
author2_role author
author
dc.contributor.author.fl_str_mv Antunes, P.
Costa, C. J.
Pino, J. A.
description Introduction. Genre analysis is an approach to study communication patterns and thus it can be applied to the specific context of meetings. This research investigates the use of genre analysis in the design of electronic meeting systems. Background. The primary goal of genre analysis is to understand how virtual communities use digital communication to collaborate. This knowledge is fundamental for informing the design of information systems, particularly in areas where communication and informality are paramount. However, the research literature does not report any experiments where genre analysis has been used to inform the design of electronic meeting systems. Problems. The paper tackles the following common problems found in current electronic meeting systems: (1) reduced organizational integration, neglecting many contextual cues and explaining factors necessary to make meeting outcomes usable within the organization; (2) lack of support to specific communities of users, stressing the dependency on a facilitator to configure and manage the technology; and (3) lack of support to meeting occurrences that span long time periods. Conclusions. The paper describes how genre analysis was used to develop electronic meeting systems for several organizations and meeting genres. It covers the complete design process, from genre elicitation to validation. The obtained results demonstrate that the genre approach produces electronic meeting systems focused on organizational integration, pre-configured to communities of users, supporting long-term usage and added organizational value.
publishDate 2006
dc.date.none.fl_str_mv 2006-01-01T00:00:00Z
2006
2018-01-23T14:50:52Z
2018-01-23T14:50:09Z
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dc.identifier.uri.fl_str_mv https://ciencia.iscte-iul.pt/id/ci-pub-17924
http://hdl.handle.net/10071/15020
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http://hdl.handle.net/10071/15020
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dc.publisher.none.fl_str_mv University of Borås
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