Service innovation: A service blueprinting for Industry4.0
Autor(a) principal: | |
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Data de Publicação: | 2020 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10400.8/6135 |
Resumo: | This research aims to conceptualize a service blueprinting framework to map the digital interaction and shared access to service system resources in Industry 4.0 operations. From the literature review we found that in Industry 4.0 operations, customer and provider are value co-creators, and thus, mapping the service process using such service blueprinting becomes useful to boost new dynamics generating positive and measurable innovation outcomes using either quantitative or qualitative indicators, indexed to the different stakeholders’ concerns. As recommended by the of Service Science, wealth comes from service innovation among service systems, so, it is necessary to know at the outset which resources are involved in value propositions along the service process. With this research, we have conceptualized an innovative service blueprinting framework for the digital innovation to visualize the bridge between the physical world and the virtual world in Industry 4.0 operations. |
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Service innovation: A service blueprinting for Industry4.0Service blueprintingService scienceIndustry 4.0Cyber-physical systemsThis research aims to conceptualize a service blueprinting framework to map the digital interaction and shared access to service system resources in Industry 4.0 operations. From the literature review we found that in Industry 4.0 operations, customer and provider are value co-creators, and thus, mapping the service process using such service blueprinting becomes useful to boost new dynamics generating positive and measurable innovation outcomes using either quantitative or qualitative indicators, indexed to the different stakeholders’ concerns. As recommended by the of Service Science, wealth comes from service innovation among service systems, so, it is necessary to know at the outset which resources are involved in value propositions along the service process. With this research, we have conceptualized an innovative service blueprinting framework for the digital innovation to visualize the bridge between the physical world and the virtual world in Industry 4.0 operations.Global Society of Scientific Research and ResearchersIC-OnlineSilva, AgostinhoGil, Maria ManuelDuarte, Eunice2021-08-23T12:27:58Z20202020-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.8/6135engSilva, A., Gil, M.M., & Duarte, I. (2020). Service innovation: A service blueprinting for Industry4.0. International Journal of Sciences: Basic and Applied Research (IJSBAR), 52(2), 33-49. https://www.gssrr.org/index.php/JournalOfBasicAndApplied/article/view/113282307-4531info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-01-17T15:52:28Zoai:iconline.ipleiria.pt:10400.8/6135Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T01:49:27.430118Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Service innovation: A service blueprinting for Industry4.0 |
title |
Service innovation: A service blueprinting for Industry4.0 |
spellingShingle |
Service innovation: A service blueprinting for Industry4.0 Silva, Agostinho Service blueprinting Service science Industry 4.0 Cyber-physical systems |
title_short |
Service innovation: A service blueprinting for Industry4.0 |
title_full |
Service innovation: A service blueprinting for Industry4.0 |
title_fullStr |
Service innovation: A service blueprinting for Industry4.0 |
title_full_unstemmed |
Service innovation: A service blueprinting for Industry4.0 |
title_sort |
Service innovation: A service blueprinting for Industry4.0 |
author |
Silva, Agostinho |
author_facet |
Silva, Agostinho Gil, Maria Manuel Duarte, Eunice |
author_role |
author |
author2 |
Gil, Maria Manuel Duarte, Eunice |
author2_role |
author author |
dc.contributor.none.fl_str_mv |
IC-Online |
dc.contributor.author.fl_str_mv |
Silva, Agostinho Gil, Maria Manuel Duarte, Eunice |
dc.subject.por.fl_str_mv |
Service blueprinting Service science Industry 4.0 Cyber-physical systems |
topic |
Service blueprinting Service science Industry 4.0 Cyber-physical systems |
description |
This research aims to conceptualize a service blueprinting framework to map the digital interaction and shared access to service system resources in Industry 4.0 operations. From the literature review we found that in Industry 4.0 operations, customer and provider are value co-creators, and thus, mapping the service process using such service blueprinting becomes useful to boost new dynamics generating positive and measurable innovation outcomes using either quantitative or qualitative indicators, indexed to the different stakeholders’ concerns. As recommended by the of Service Science, wealth comes from service innovation among service systems, so, it is necessary to know at the outset which resources are involved in value propositions along the service process. With this research, we have conceptualized an innovative service blueprinting framework for the digital innovation to visualize the bridge between the physical world and the virtual world in Industry 4.0 operations. |
publishDate |
2020 |
dc.date.none.fl_str_mv |
2020 2020-01-01T00:00:00Z 2021-08-23T12:27:58Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10400.8/6135 |
url |
http://hdl.handle.net/10400.8/6135 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
Silva, A., Gil, M.M., & Duarte, I. (2020). Service innovation: A service blueprinting for Industry4.0. International Journal of Sciences: Basic and Applied Research (IJSBAR), 52(2), 33-49. https://www.gssrr.org/index.php/JournalOfBasicAndApplied/article/view/11328 2307-4531 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Global Society of Scientific Research and Researchers |
publisher.none.fl_str_mv |
Global Society of Scientific Research and Researchers |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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