Research on conflict management: a case study about small work groups in China
Autor(a) principal: | |
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Data de Publicação: | 2017 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10071/14850 |
Resumo: | This research is focused on a qualitative case study about conflict management in small work groups in China. Data were gathered in companies that have their offices in four Chinese cities, including Guangzhou, Shenzhen, Bozhou and Fuyang. 74 informants from 26 work teams participated in this study. Participants were asked to recall events happened in their teams through face-to-face interviews. This case study aims to understand what types of conflict people experienced in their teams, the strategies people adopted to deal with conflicts and the orientations that emerge in the conflict management process. Overall, results show that the most common type of conflict is relationship conflict. With regard to conflict management styles, integrating and compromising styles are more frequent among managers, whereas avoiding, obliging and dominating styles are more frequent among subordinates. Overall, most of orientations are constructive. Furthermore, the findings were interpreted based on the Chinese culture. |
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Research on conflict management: a case study about small work groups in ChinaGestão de conflitosConflito laboralGrupo de trabalhoResolução de conflitosEstudo de casosOrganizational conflictIntra-group conflictConflict management stylesChinese cultureConflito organizacionalConflito dentro do grupoEstilos de gestão de conflitosCultura chinesaThis research is focused on a qualitative case study about conflict management in small work groups in China. Data were gathered in companies that have their offices in four Chinese cities, including Guangzhou, Shenzhen, Bozhou and Fuyang. 74 informants from 26 work teams participated in this study. Participants were asked to recall events happened in their teams through face-to-face interviews. This case study aims to understand what types of conflict people experienced in their teams, the strategies people adopted to deal with conflicts and the orientations that emerge in the conflict management process. Overall, results show that the most common type of conflict is relationship conflict. With regard to conflict management styles, integrating and compromising styles are more frequent among managers, whereas avoiding, obliging and dominating styles are more frequent among subordinates. Overall, most of orientations are constructive. Furthermore, the findings were interpreted based on the Chinese culture.Esta investigação está centrada num estudo de caso qualitativo sobre gestão de conflitos em pequenos grupos de trabalho na China. Os dados foram recolhidos em empresas com escritórios em quatro cidades chinesas, incluindo Guangzhou, Shenzhen, Bozhou e Fuyang. 74 informantes pertencentes a 26 equipas de trabalho participaram neste estudo Foi solicitado aos participantes para recordarem acontecimentos que surgiram nos seus grupos através de entrevistas presenciais. Este estudo de caso tem por objetivo compreender que tipos de conflito os colaboradores presenciam nas suas equipas, as estratégias que adotam para lidar com os conflitos e as orientações que emergem no processo de gestão de conflitos. Globalmente os resultados mostram que o tipo de conflito mais comum é o conflito de relações. No que respeita aos estilos de gestão de conflitos, os estilos integração e compromisso são mais frequentes entre gestores, enquanto os estilos afastamento, resignação e dominação são mais frequentes entre os subordinados. Globalmente a maioria das orientações são construtivas. Adicionalmente, os resultados foram interpretados com base na cultura chinesa.2018-01-04T15:24:16Z2020-01-04T00:00:00Z2017-01-01T00:00:00Z20172017-09info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfapplication/octet-streamhttp://hdl.handle.net/10071/14850TID:201735326engQingyang, Penginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:58:25Zoai:repositorio.iscte-iul.pt:10071/14850Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:30:24.343016Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Research on conflict management: a case study about small work groups in China |
title |
Research on conflict management: a case study about small work groups in China |
spellingShingle |
Research on conflict management: a case study about small work groups in China Qingyang, Peng Gestão de conflitos Conflito laboral Grupo de trabalho Resolução de conflitos Estudo de casos Organizational conflict Intra-group conflict Conflict management styles Chinese culture Conflito organizacional Conflito dentro do grupo Estilos de gestão de conflitos Cultura chinesa |
title_short |
Research on conflict management: a case study about small work groups in China |
title_full |
Research on conflict management: a case study about small work groups in China |
title_fullStr |
Research on conflict management: a case study about small work groups in China |
title_full_unstemmed |
Research on conflict management: a case study about small work groups in China |
title_sort |
Research on conflict management: a case study about small work groups in China |
author |
Qingyang, Peng |
author_facet |
Qingyang, Peng |
author_role |
author |
dc.contributor.author.fl_str_mv |
Qingyang, Peng |
dc.subject.por.fl_str_mv |
Gestão de conflitos Conflito laboral Grupo de trabalho Resolução de conflitos Estudo de casos Organizational conflict Intra-group conflict Conflict management styles Chinese culture Conflito organizacional Conflito dentro do grupo Estilos de gestão de conflitos Cultura chinesa |
topic |
Gestão de conflitos Conflito laboral Grupo de trabalho Resolução de conflitos Estudo de casos Organizational conflict Intra-group conflict Conflict management styles Chinese culture Conflito organizacional Conflito dentro do grupo Estilos de gestão de conflitos Cultura chinesa |
description |
This research is focused on a qualitative case study about conflict management in small work groups in China. Data were gathered in companies that have their offices in four Chinese cities, including Guangzhou, Shenzhen, Bozhou and Fuyang. 74 informants from 26 work teams participated in this study. Participants were asked to recall events happened in their teams through face-to-face interviews. This case study aims to understand what types of conflict people experienced in their teams, the strategies people adopted to deal with conflicts and the orientations that emerge in the conflict management process. Overall, results show that the most common type of conflict is relationship conflict. With regard to conflict management styles, integrating and compromising styles are more frequent among managers, whereas avoiding, obliging and dominating styles are more frequent among subordinates. Overall, most of orientations are constructive. Furthermore, the findings were interpreted based on the Chinese culture. |
publishDate |
2017 |
dc.date.none.fl_str_mv |
2017-01-01T00:00:00Z 2017 2017-09 2018-01-04T15:24:16Z 2020-01-04T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10071/14850 TID:201735326 |
url |
http://hdl.handle.net/10071/14850 |
identifier_str_mv |
TID:201735326 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf application/octet-stream |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
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1799134866024955904 |