Internationalization of service-oriented companies: Case study research into a hospitality group

Detalhes bibliográficos
Autor(a) principal: Carvalho, Luísa
Data de Publicação: 2024
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://tmstudies.net/index.php/ectms/article/view/619
Resumo: The service sector has grown in importance in recent years mainly because it contributes towards economic growth and job creation in many countries. As yet, the services sector has been the subject of little research and few empirical studies, especially within the field of innovation. Moreover, the specific features of services make it difficult to study their internationalization, notably in tourism companies. The purpose of this study is twofold. Firstly, to present a literature review of internationalization in services and hospitality companies in particular. Secondly, to discuss a case study focusing on the largest Portuguese hospitality group (Pestana Group). This allows us to formulate hypotheses that support empirical study and make some important observations regarding service-oriented companies.
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spelling Internationalization of service-oriented companies: Case study research into a hospitality groupInternacionalização de empresas de serviços: Um estudo de caso aplicado a um grupo hoteleirointernationalizationhospitality companiesservicesstrategy.The service sector has grown in importance in recent years mainly because it contributes towards economic growth and job creation in many countries. As yet, the services sector has been the subject of little research and few empirical studies, especially within the field of innovation. Moreover, the specific features of services make it difficult to study their internationalization, notably in tourism companies. The purpose of this study is twofold. Firstly, to present a literature review of internationalization in services and hospitality companies in particular. Secondly, to discuss a case study focusing on the largest Portuguese hospitality group (Pestana Group). This allows us to formulate hypotheses that support empirical study and make some important observations regarding service-oriented companies.O setor dos serviços ganhou um peso significativo nos últimos anos e contribuiu para o crescimento económico e criação de emprego em muitos países. Contudo, ainda que nos últimos anos os estudos sobre o setor serviços tenham vindo a aumentar, este setor carece ainda de investigação, principalmente de estudos empíricos aplicados ao estudo da inovação e da internacionalização. Para além disso as características dos serviços, em particular no caso da hotelaria dificultam o estudo da internacionalização. Este artigo tem dois objetivos. Por um lado, apresenta uma revisão de literatura sobre internacionalização de serviços, com ênfase no caso da hotelaria. E, por outro lado, pretende discutir um estudo de caso aplicado ao maior grupo hoteleiro português (Grupo Pestana). Esta investigação permitiu a formulação de hipóteses que suportam o estudo empírico e apontou um conjunto de pistas relevantes sobre este assunto no caso das empresas hoteleiras.University of Algarve2024-01-10info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/619Revista Encontros Científicos - Tourism & Management Studies; v. 10 (2014): Special Issue; 169-173Tourism & Management Studies; Vol. 10 (2014): Special Issue; 169-173Tourism & Management Studies; Vol. 10 (2014): Special Issue; 169-173Revista Encontros Científicos - Tourism & Management Studies; Vol. 10 (2014): Special Issue; 169-1732182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/619https://tmstudies.net/index.php/ectms/article/view/619/1113Copyright (c) 2016 Tourism & Management Studiesinfo:eu-repo/semantics/openAccessCarvalho, Luísa2024-01-17T15:28:43Zoai:ojs.pkp.sfu.ca:article/619Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T00:56:20.965285Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Internationalization of service-oriented companies: Case study research into a hospitality group
Internacionalização de empresas de serviços: Um estudo de caso aplicado a um grupo hoteleiro
title Internationalization of service-oriented companies: Case study research into a hospitality group
spellingShingle Internationalization of service-oriented companies: Case study research into a hospitality group
Carvalho, Luísa
internationalization
hospitality companies
services
strategy.
title_short Internationalization of service-oriented companies: Case study research into a hospitality group
title_full Internationalization of service-oriented companies: Case study research into a hospitality group
title_fullStr Internationalization of service-oriented companies: Case study research into a hospitality group
title_full_unstemmed Internationalization of service-oriented companies: Case study research into a hospitality group
title_sort Internationalization of service-oriented companies: Case study research into a hospitality group
author Carvalho, Luísa
author_facet Carvalho, Luísa
author_role author
dc.contributor.author.fl_str_mv Carvalho, Luísa
dc.subject.por.fl_str_mv internationalization
hospitality companies
services
strategy.
topic internationalization
hospitality companies
services
strategy.
description The service sector has grown in importance in recent years mainly because it contributes towards economic growth and job creation in many countries. As yet, the services sector has been the subject of little research and few empirical studies, especially within the field of innovation. Moreover, the specific features of services make it difficult to study their internationalization, notably in tourism companies. The purpose of this study is twofold. Firstly, to present a literature review of internationalization in services and hospitality companies in particular. Secondly, to discuss a case study focusing on the largest Portuguese hospitality group (Pestana Group). This allows us to formulate hypotheses that support empirical study and make some important observations regarding service-oriented companies.
publishDate 2024
dc.date.none.fl_str_mv 2024-01-10
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/619
url https://tmstudies.net/index.php/ectms/article/view/619
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/619
https://tmstudies.net/index.php/ectms/article/view/619/1113
dc.rights.driver.fl_str_mv Copyright (c) 2016 Tourism & Management Studies
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2016 Tourism & Management Studies
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv University of Algarve
publisher.none.fl_str_mv University of Algarve
dc.source.none.fl_str_mv Revista Encontros Científicos - Tourism & Management Studies; v. 10 (2014): Special Issue; 169-173
Tourism & Management Studies; Vol. 10 (2014): Special Issue; 169-173
Tourism & Management Studies; Vol. 10 (2014): Special Issue; 169-173
Revista Encontros Científicos - Tourism & Management Studies; Vol. 10 (2014): Special Issue; 169-173
2182-8466
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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