Customer analysis in a provider of electronic services in the field of freight transport

Detalhes bibliográficos
Autor(a) principal: Novais, Filipe Marques
Data de Publicação: 2022
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://hdl.handle.net/1822/83492
Resumo: Dissertação de mestrado em Economia
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spelling Customer analysis in a provider of electronic services in the field of freight transportCiências Sociais::Economia e GestãoDissertação de mestrado em EconomiaThis article aims to present the internship program developed at Ontruck, in order to obtain the Master's degree in Economics from the University of Minho. Ontruck is a start-up that develops a digital platform to connect transport service providers with customers. Among transport institutions, Ontruck is a freight forwarder, whose main function is to organize the transportation of goods from one place to another for their clients. In the case of Ontruck, the company generates profits through the difference between the price at which it sells the shipment to its client and the price at which the carriers accept to make the shipment. Also, the transportation of goods plays a crucial role in the economy. It allows companies to supply their production or assembly sites with raw materials and production tools, but also to reach their final customers. Today, the importance of the transport sector is constantly increasing due to the ever-shorter delivery times caused by new consumption patterns and the environmental challenges of our century. Based on the structure of the company and the role that transport companies play, considering the trainee's higher education, it is justified to choose this type of establishment for the first contact with the labor market. The internship program focused on the commercial departments in order to acquaint the intern with the products and services offered by the company and the transactions that take place there. In this project, we described the areas studied, the main activities carried out and the suggestions made to the relevant departments, where necessary.Crispim, José António AlmeidaUniversidade do MinhoNovais, Filipe Marques20222022-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttps://hdl.handle.net/1822/83492eng203241231info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-21T12:52:12Zoai:repositorium.sdum.uminho.pt:1822/83492Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T19:51:16.586354Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Customer analysis in a provider of electronic services in the field of freight transport
title Customer analysis in a provider of electronic services in the field of freight transport
spellingShingle Customer analysis in a provider of electronic services in the field of freight transport
Novais, Filipe Marques
Ciências Sociais::Economia e Gestão
title_short Customer analysis in a provider of electronic services in the field of freight transport
title_full Customer analysis in a provider of electronic services in the field of freight transport
title_fullStr Customer analysis in a provider of electronic services in the field of freight transport
title_full_unstemmed Customer analysis in a provider of electronic services in the field of freight transport
title_sort Customer analysis in a provider of electronic services in the field of freight transport
author Novais, Filipe Marques
author_facet Novais, Filipe Marques
author_role author
dc.contributor.none.fl_str_mv Crispim, José António Almeida
Universidade do Minho
dc.contributor.author.fl_str_mv Novais, Filipe Marques
dc.subject.por.fl_str_mv Ciências Sociais::Economia e Gestão
topic Ciências Sociais::Economia e Gestão
description Dissertação de mestrado em Economia
publishDate 2022
dc.date.none.fl_str_mv 2022
2022-01-01T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://hdl.handle.net/1822/83492
url https://hdl.handle.net/1822/83492
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 203241231
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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